Well... I'm sitting here waiting for the carpet cleaning company to redo my carpet and furniture. When I initially called them for service they asked if I had pets. I said yes and the cat had pissed on the couch and loveseat. They arrived and started cleaning the furniture then the carpet. It looked good until it all dried. Streaks on the furniture and the carpet. The smell was horrible. I called the next day for them to come back out to redo the job completely. Well they showed up around 1:30 pm and told me it would require another $100 to redo the job. I'm stuck had to pay for them to do the job right. The carpet cleaning company you definitely should stay away from is Stanley Steamer out of Phoenix Or. they will do the job half assed and then charge to redo it. I am NOT a happy customer. Do not use them. This is a small valley they service so word will get around how they do business. read more

I just had my carpet cleaned and George did an amazing job! I used the TV scan advertisement and was able to book on my schedule. The company kept me updated about my appointment and arrival time. I had four rooms done with their 3-room special. Really pleased with the value and outcome of the rugs. Thank you for great service and professionalism! read more

I made the mistake of booking this service originally through Angie's List. It's always a pleasant surprise who Angie's List are able to find for their flat price. I had booked it there for three rooms, with dog treatment for an apartment move-out. My original booking and this one did not work out, but the booking I made directly with Stanley Steemer did. I had asked for a 6pm appointment when I booked through Angie's List the second time. The first time, the cleaner did not show up. Stanley Steemer clearly explained their policies to me and apologized for the experience. They offered to match the price, even though Angie's List had actually booked it for only one room. They worked with me to make sure that I could get the carpet cleaned before my move-out date. They did an excellent job and the price was great! read more

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I waited 5 hours and a no show with no phone call stating if there was a problem. I asked for a half hour heads up as my appointment was for 8-12 p.m. and I own a small business. At 1:00 p.m. I called the office in Tempe and was informed their computer system was down. In addition, they have no way to call the technicians as they are on a different system to let them know not to come. I informed the woman who answered the phone I would no longer be needing their services as the yelp reviews were terrible and I have very high end 44 oz carpeting and felt that they would damage my existing carpet. Don't count on them coming out in a timely fashion. Move on to a higher end carpet cleaner like COIT read more

UPDATE 2: The crew has just left after their second visit. We are VERY pleased both with the end result and the professionalism of the crew. I would award 5 stars if this was the result of the first cleaning, but am awarding four simply because of the need to redo. I love to see a company that stands behind its work, and one that values their reputation for quality. HIGHLY RECOMMENDED UPDATE 1: The business owner contacted me. He was very apologetic and said they guarantee their work. He sent a crew out to redo the cleaning. They're here as I write. Stay tuned for update. Very disappointed. Our usual carpet cleaner for our rental property retired, and he was a whiz at making the carpets look great in the space of two hours. The Stanley Steamer crew cleaned for 45 minutes. And while the carpets are cleaner, I can't see how a single pet stain was removed, and the carpets just don't look like they've been cleaned. So we're shopping around for someone who can do it right. Any suggestions? read more

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Deny use this company they don't do their job right? I got a carpet clean because my kid vomited on it. I had them go three times to redo it because it still smells I asked for a refund they denied the refund JASON only refund me back $32 for the deodorizer, so now I will have to pay another company to go out and do their job that one of their employees recommended me to because Stanley steamer only use water base chemicals don't use company do not waste your money. They are expensive. They are ripoff. read more

They did an amazing job of grout cleaning and sealing after messing up the first time. Both there associates Juan and Brandon were very professional, trained and excellent. Was impressed by there enthusiasm and expertise for there work. read more

Just had my carpets cleaned for the first time. I have to say Afrim did a great job on the carpets. They might be a little more than others but I guess a company isn't around for as long as they have based on price. I rather pay the little extra and know its done right. read more

Stanley Steemer - Bedroom - Home Cleaning Near Me - Phoenix, Oregon

After my last rant I received two emails saying my case was opened and the same " so sorry to hear of your issue" speech I have heard four times over the last 8.5 months. Remember I've dealt already with two out of area " managers" and no one in the local office has bothered. They ripped me off for future services and botched the one service they attempted to provide while aggressively upselling me to nearly $600 futures services and will not schedule work or refund read more

Horrible. The carpets look the same just soaking wet. Not clean. Do not use this company. Rip off.

Did not call like they said they would and did not move furniture like they said they would. The carpets are not clean. Would not recommend.

Most professional carpet cleaning service I've dealt with in the Rogue Valley. The crew located in Phoenix, OR have been very informational about their prices and services they offer. Will definitely be passing along their hard work and dedication to family and friends to use them. read more

My carpets have never looked better! Mike & Tyler did a great job. They were prompt & courteous, explained the cleaning process and did a thorough cleaning. They moved all my furniture and put them back with protective pads underneath so there would be no staining on the damp carpet. I have cream colored carpet that was heavily stained in several areas and just plain dirty in others. The spots are all gone and the carpet looks like new. The price was very reasonable. And the whole job took less than 2 hours. I will use them again. read more

I never did hear from Darryl from Stanley Steemer who promised to look into it. Disappointing customer service.

Horrible service; in such hurry that they left the carpet dirty .They did not rake the carpet or move a thing; not one little white blocks under the furniture (Guest they're not needed if you don't clean under or around anything!) $560.00 dollars plus they were johnny on the spot to ask for a tip. My mother was in the house and I came in the middle of the upstairs being finished. Inspected their work and even showed them were it was not even gone over.They did not bother to even correct their sloppy work.Not good is an understatement. wish you could only see the photos and video: you would appalled and dismayed. Stanley Steamer had been doing our home carpets for 10 to 12 years and had never let me down so I felt my elderly mother could stay at the house. I paid up front for a sloppy job that should embarrass the owner of this company personally for the shoddy work his employees did. Badly done. I invite the owner to come to this house personally to inspect this job. read more

Joe and Brian cleaned our carpets today and also the tile and grout in the kitchen. They did a great job! They were good workers, very polite and very thorough. We've had them do the carpets a couple of times before and have always been happy with their work. This was the first time we had the tile and grout done, and it looks like new -- far better than what I could have done myself with hours of scrubbing. We will definitely use Stanley Steemer again! read more

Of the 10 or so carpet cleaning businesses contacted in the greater Medford area, Stanley Steemer in Phoenix, OR, was the only one that picked up its phone. The guy on the phone was very professional. The crew that he sent out were right on time and also very professional. And the carpets look like new. You don't come across service like this much anymore. Wow! read more

Had major carpet stink (dogs, feet) when moving into a rental... Called these guys and they took the time to do a great job. Fast forward a week and I think smells were lifted from the pad. I called and they said they would come try again at no charge. This second time they finally got it! With the level of smell and stains I think it would have taken anyone a few times but they were so friendly, professional, hard working and quick that I will be definitely using them (and recommending them) in the future. read more

FIVE STAR service! James from Stanley Steamer was just out to clean two wing back chairs. They are 25+ years old fine condition structurally but dirty with a LOT of pet hair. He did a great job. Fast with no mess and They look line brand new chairs!! I am very pleased..THANK U!! Highly recommend these folks. read more

I've been using Stanley Steamer carpet cleaners for years. They are reliable, dependable, don't use any toxic cleaners and do an awesome job. They always arrive promptly and will even give me a heads up that they're on the way. They will move furniture if you want them to and have always gotten out all stains. Carpet dries quickly. Just can't say enough good about this business. AND, I want to give a shout out to Nate, an outstanding employee - courteous, helpful and always does a great job!! read more

Eric and Andrew from Stanley Steemers came today and I can't tell you how pleased I am . Not only with how great my carpets look and smell but the guys were so friendly and professional! I called and spoke to Eric after another company who cleaned my carpet left it saturated and my home smelling like stagnant dirty water. Eric and his guys followed through with what they promised and I definitely will not be using any other carpet cleaning company again. Thank you Stanley Steemers!! read more

They did a horrible job; none of the dirt/stains/dust came out. There was no visible difference. At about $100 an hour these guys suck! We bought our own shampoo machine that took out much more dirt then they did at the same cost. On top of that they were very rude and careless; to top it off they dumped their waste all over the front yard killing the grass. Do not recommend! They did such a bad job I made a yelp account just to warn anybody who needs carpet cleaned. read more