Puddles was very prompt responding to our situation. They…read moreexplained every aspect of their remediation process, and were able to calm our anxieties. I would not hesitate to recommend them.

Puddles did a wonderful job for us. Extremely quick response, constant communication throughout…read morethe process start to finish. Couldn't ask for more.

Branden Berger has been a huge blessing in so many ways. We were flooded by Idalia in 2023, and not…read moreeven finished with repairs from that when Helene (the worst hurricane in recorded history) left us over 4' of water throughout our 4000 sq. ft. home. From the moment I met him, he gave me hope that the mortgage and insurance companies could be dealt with, and renovation could be finished in a timely manner. After dealing with delays and poor quality work after Idalia, I felt like a load had been lifted off my shoulders. He has teams that specialize in various aspects such as tile, drywall, electrical, plumbing, and painting. He took care of everything: permits, ordering supplies, scheduling, and coordinating everything with me. I only wish I had known about him for our other 2 hurricanes. The workers were extremely polite and considerate. I feel like I'm living in a new home, and Branden made it all possible. I highly recommend Berger Restoration. Marcia Samuelson

From the owner: We're a restoration contractor handling water, fire, mold restoration. In addition to scheduled…read moreservices such as fire restoration, and mold remedication, we provide emergency services including dry outs, tarping, board ups, etc. We typically function as liaison between our customers and their insurance companies, reaching an agreed price for services rendered with the insurance carrier. However, we aren't limited to insurance claims. State licensed contractor: CRC1334832 State licensed mold remediator: MRSA4837

Shout-out for a job well done by Dave and Jason. SERVPRO. They cleaned all of our air ducts (that…read moreshould cut down on dust) They took down and cleaned 10 duct covers, cleaned and sealed some mold in the cold air return and sprayed an anti-bacterial into all the air ducts. They were courteous, efficient and thorough. We highly recommend them

This company set an appointment with me to come and evaluate my home. Two hours after the…read moreappointment time was missed I called to ask why no one was here yet, their response was it was too far. No one called to cancel the appointment...MY TIME WAS WASTED!

horrible!!!!!! it was as if Stevie Wonder did the painting they didn't use any tarps. paint was…read moreeverywhere on the walls on the sliding glass doors on the furniture on the dog toys. It was on the bathroom fixtures. There's no cleanup whatsoever. There's a new hole in the ceiling that wasn't there before they came and then the ceiling that they repaired in the hallway was poorly painted and is just rough ugly mess. Neefs to be resolved immediately.

From the owner: We speak both English and Spanish. We offer Free Estimates, Rapid response, 24/7 Emergency…read moreService, Direct Insurance Billing, Licensed and Insured, Certified Technicians

I have to say, roofing pros got back to me right away with a concerning I had with removal and…read morereimbursement for my gutters. I want to say they were professional and appreciated. Also, they did a wonderful job on my roof. The salesman went above and beyond with the HOA to complete the job. Thank you!

Overpromise, Underdeliver. Extremely poor communication! Was…read morepromised 1 month project, 6 months later still waiting for final inspections and permitting. Due to the misleading salesman and poor project management practices, I was billed over 5k in forced insurance, Happy to provide details. In Florida, they have you over a barrel. They know it and exploit it. I have already filed a formal complaint with BBB.

The work is ok the team that did most of the labor were good. We used this company with referral…read morefrom our insurance agent to repair our 2 story home from water damage. The sales person sold us on the company we paid our deductible and communication broke down. We waited 2 weeks to hear from a project manager(new to company) finally we went to office to go over the plans and flooring and paint colors. We were assured by the young lady in the office that our flooring budget would cover our choices. We were then given a start date that no one showed up for until a week later. We could not get an estimate on the finish date until the week it was finished. 2 months after insurance paid we got an additional bill stating we had an outstanding balance for our floors. And after numerous requests we finally received a bill. Not really sure when they realized our floors were not covered through insurance but we wish they would have told us in advance we would have made adjustments or paid for a higher quality floor. When we asked about the balance due we were told we signed saying we would cover anything insurance did not cover so we paid it. I say all of this to say communication is very important make sure they answer your questions up front or you will pay in the end.

From the owner: Disaster Restoration Specialist in Ocala, Gainesville, The Villages and Crystal River. Water Damage…read moreRestoration, Mold Remediation, Storm Damage Repair, and Fire Damage specialists. 24/7 Emergency Service, 1 hour response, free estimates, no out of pocket cost.

Prompt, thorough, My carpets looked fabulous, like new, after Thura cleaned them. You won't be…read moredisappointed with their work!!

They came to cleans area carpet. They did not clean it very well. They left the carpet soaking wet…read more I am makeing a complaint with the BBB. I will dispute the charges. They were here less than 30 minutes, and charged me $160.00.

We had a wonderful experience using Eagle Restoration of Marion County. Jen and Pete are the best,…read morevery considerate of our home and our property and gave us only the best workmanship care and professionalism. They would be somebody I would recommend to everyone. If you need this service don't look any further. This company is the one you should go with. We had a wonderful experience using eagle restoration of Marion County. I know when you need this service it is a very stressful time. You need a company who will be respectful of you and your property. Eagle restoration of Marion county, the only one that I would feel comfortable with using thus recommending.

I did not know the area and who to trust for inspection of mold. Thanks to Jen I found a pathway…read more She responded in minutes to my query, and listened, cared, and helped!

0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They…read moreassured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own.

I recently purchased a home and had to leave for a month. When I returned , I walked in and my…read morehouse was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison!