My mother was a hoarder. The house was a catastrophe of jumbled papers, unwashed dishes with food…read morestill in them, and a large pile of things that are too unpleasant to mention in a yelp review. Let's just say it was a genuine biohazard disaster zone. William (Bill) Swawell of Servicemaster was one of the few people who returned my calls and did me the service of coming out to inspect the space despite the miasma. He and his team did a great job processing large quantities of garbage and biohazard waste but were sensitive and careful enough to pick out all of the treasures (ie old family photos, important documents, even loose change) buried amongst it. He has stayed involved with clean up projects and helping me to manage a lot of work that still needs to happen at the house; it is essential to have someone I can trust doing this work since I am out of state and cannot directly supervise. Bill has earned my trust for the quality of his work and equally important his honesty; he refunded the unspent portion of our initial deposit down to the penny. I hope you don't need ServiceMaster...it's a disaster mitigation service and no one wants a disaster. But when (not if) disaster hits you will want a team like Bill and ServiceMaster DSI involved in putting your life, home, and/or business back in order.

We had a sewer line backup and had sewer water throughout our entire finished basement. Jay and his…read moreteam did an exceptional job. Jay kept us informed and communicated every detail with us. He was never annoyed by our questions and did everything in his power to make the process as painless as possible for us. I would highly recommend requesting his team!!

Requested their service on a Sunday (last minute request) I have never used Yelp to request…read moreanything but I was pleasantly surprised to get a response right away. He was at our residence within a couple of hours! Amazing job! I would highly recommend his services! We will definitely use again.

Mike did a wonderful job of cleaning our family room carpet. He was friendly, helpful and…read moreknowledgeable with all questions. Very nice gentleman. I would definitely recommend his cleaning service. Karen P.

I worked with Shane and Brent who have now done several projects for me. I told them what I wanted…read moreand how I wanted it and they managed to do an amazing job and going above and beyond of what I would get from anyone else. If you get an opportunity to work with them, take it, they are very knowledgeable and will not lead you astray. I would hire them again in a heart beat and would not recommend anyone else but them!

On 8/9/2023 we entered into a contract with RPM Contracting of Machesney Park, Illinois…read more The issues highlighted in yellow (included in a document attached) were not addressed, which was one of the reasons that led to two leaks. RPM struggled to fix the leaks, and we will continue to have problems until the gutters are properly repaired. Due to the leaks, the insurance company hired an engineering firm (Rimkus of Willowbrook, IL, Matter No. 100266257) that produced a report detailing RPM's mistakes. As a result of RPM's failure to fix the gutter or reattach them correctly, my family room ceiling had to be removed by a contractor due to water damage. I also had to hire a plumber because RPM initially blamed the plumbing in the bathroom (which is nowhere near the water damage). RPM then claimed it was the chimney, but a chimney expert later confirmed that the chimney was not leaking, though it did need a crown replacement. His words were, "Water does not flow like that." I now have to cover costs for the contractor, a painter (since multiple rooms suffered water damage, which the engineering report also attributed to the roof leaks), and my attic had been treated with mold-resistant coating, which has now become wet due to the leaks. RPM sent two men, Sean and Mike, to assess the damage, but they incorrectly stated the attic was dry. That same morning, the contractor, and later that week the engineer, both observed water. A hole had even been drilled into the bedroom ceiling to allow water to drain down, instead of along the walls where it was originally flowing.

Handled our flooded basement quickly and professionally. They were courteous and helpful as they…read moretore out rotted shelves, hauled away ruined/extra furniture and trash and disinfected everything so that we can utilize that space again and it's even better than before!

From the owner: When Your Home Suffers a Loss Due To Water, Fire, Mold Damage, Sewage Back-Ups, Carpet Cleanings,…read moreAnd Also Reconstruction/Remodeling. Partner With a POWERFUL Team Of Restoration Experts Here At Power Restoration. Our Certified Team Of Experienced Restoration Professionals Will Work Tirelessly To Return Your Home To Pre-Disaster Condition While Making The Process As Simple And Stress-Free As Possible!

LDR came in after a furnace condenser pump failed and basement flooded. They worked with the…read moreinsurance to get us the best REPAIR possible. Communication was excellent. They were easy to deal with and we are very happy with the work done.

LDR did an excellent job with our house fire restoration. They were easy to work with, very…read moreresponsive and kept us updated along the way. Everyone from the company that we dealt with were very professional and knowledgeable. Our home is finished and is beautiful. They they did very good work And we would definitely recommend them.

A-1 Restoration was a very good company to deal with. All of the workers were very pleasant and…read morerespectful. They all did superior work. We had water damage and everything was taken care of in a timely manner. The workers seemed very genuine and cared about doing a good job. Thank you!

Disappointed in the lack of response. My insurance company selected them to perform some…read moreinsurance-related restoration work. They left me high and dry without a floor for two months while promising to "start soon". Finally had to fire them and bring in someone else who actually wanted the work.

Got a quick appointment-nice guy came out*Johnny* was done in a flash. He did an amazing job. Will…read moredefinately call this wonderful company again. Price was great and had a Valpack coupon. Keep up the good work :)

From the owner: For over 30 years, Advantage Kwik Dry has been the trusted choice for carpet cleaning, water damage…read morerestoration, and sewage disposal services in Machesney Park and its surrounding areas. Our team of highly trained professionals uses tried and trusted equipment and eco-friendly cleaning solutions to remove even the toughest stains and odors, leaving your home or business looking and smelling its best again.