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    Flood Pros Water Damage Restoration

    4.1 (16 reviews)
    Open Open 24 hours

    Services - Flood Pros Water Damage Restoration

    Air duct cleaning

    Air duct sanitization

    Biohazard cleanup

    5 More Services

    Carpet cleaning

    Damage restoration

    Mold remediation

    Rug cleaning

    Upholstery cleaning

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    Recommended Reviews - Flood Pros Water Damage Restoration

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    6 years ago

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    Jennifer B.

    Thank you for your kind review, We hope you have a great summer!!

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    2 months ago

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    4 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    8 years ago

    I did get a small refund from the company after I posted the bad review. I will still never use them.

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    6 years ago

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    Ask the Community - Flood Pros Water Damage Restoration

    Review Highlights - Flood Pros Water Damage Restoration

    I have used Advantage Kwik Dry three times over the last two years.

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    ServiceMaster DSI - Rockford

    ServiceMaster DSI - Rockford

    5.0
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    My mother was a hoarder. The house was a catastrophe of jumbled papers, unwashed dishes with food…read morestill in them, and a large pile of things that are too unpleasant to mention in a yelp review. Let's just say it was a genuine biohazard disaster zone. William (Bill) Swawell of Servicemaster was one of the few people who returned my calls and did me the service of coming out to inspect the space despite the miasma. He and his team did a great job processing large quantities of garbage and biohazard waste but were sensitive and careful enough to pick out all of the treasures (ie old family photos, important documents, even loose change) buried amongst it. He has stayed involved with clean up projects and helping me to manage a lot of work that still needs to happen at the house; it is essential to have someone I can trust doing this work since I am out of state and cannot directly supervise. Bill has earned my trust for the quality of his work and equally important his honesty; he refunded the unspent portion of our initial deposit down to the penny. I hope you don't need ServiceMaster...it's a disaster mitigation service and no one wants a disaster. But when (not if) disaster hits you will want a team like Bill and ServiceMaster DSI involved in putting your life, home, and/or business back in order.

    We had a sewer line backup and had sewer water throughout our entire finished basement. Jay and his…read moreteam did an exceptional job. Jay kept us informed and communicated every detail with us. He was never annoyed by our questions and did everything in his power to make the process as painless as possible for us. I would highly recommend requesting his team!!

    RPM Contracting

    RPM Contracting

    4.3
    (6 reviews)

    I worked with Shane and Brent who have now done several projects for me. I told them what I wanted…read moreand how I wanted it and they managed to do an amazing job and going above and beyond of what I would get from anyone else. If you get an opportunity to work with them, take it, they are very knowledgeable and will not lead you astray. I would hire them again in a heart beat and would not recommend anyone else but them!

    On 8/9/2023 we entered into a contract with RPM Contracting of Machesney Park, Illinois…read more The issues highlighted in yellow (included in a document attached) were not addressed, which was one of the reasons that led to two leaks. RPM struggled to fix the leaks, and we will continue to have problems until the gutters are properly repaired. Due to the leaks, the insurance company hired an engineering firm (Rimkus of Willowbrook, IL, Matter No. 100266257) that produced a report detailing RPM's mistakes. As a result of RPM's failure to fix the gutter or reattach them correctly, my family room ceiling had to be removed by a contractor due to water damage. I also had to hire a plumber because RPM initially blamed the plumbing in the bathroom (which is nowhere near the water damage). RPM then claimed it was the chimney, but a chimney expert later confirmed that the chimney was not leaking, though it did need a crown replacement. His words were, "Water does not flow like that." I now have to cover costs for the contractor, a painter (since multiple rooms suffered water damage, which the engineering report also attributed to the roof leaks), and my attic had been treated with mold-resistant coating, which has now become wet due to the leaks. RPM sent two men, Sean and Mike, to assess the damage, but they incorrectly stated the attic was dry. That same morning, the contractor, and later that week the engineer, both observed water. A hole had even been drilled into the bedroom ceiling to allow water to drain down, instead of along the walls where it was originally flowing.

    Flood Pros Water Damage Restoration - carpet_cleaning - Updated July 2026

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