I see a lot of bad reviews for this place, but I think it has more to do with who actually shows up at your house and not the actual company itself. With that in mind, have to say thank you to Chris who came out on Saturday for a bit of a carpet cleaning emergency. While most people would be upset about having to work on the weekend, Chris showed up with a positive attitude, willing to help out and do everything he could in a pinch. Without procrastinating, he got to work right away and did an excellent job cleaning the carpets. And yes, it was a little expensive but again it was the weekend and he did excellent work! Employers need to take note of employees like this making sure they are taken care of and not taking advantage of them. 10 out of 10 service! read more

Stanley Steemer - Carpet Cleaning Near Me - Hampton, Virginia

My den carpet looked much better before Stanley Steemer oversaturated my carpets. It took 36 hours to dry and my unblemished carpet was covered in dark spots when it finally dried. DO NOT use their services. read more

I scheduled carpet and grout cleaning 2 weeks ago. SS gives a big window to show up, today, Saturday, between 12-6. When I called to schedule I explained to the lady that this is a condo, I need to be called to let them in the building. She told me that she made notes to give me a 30 minute notice and call me when they arrived. She told me that it is their policy to text when they are on their way. After waiting for 5.5 hours, and texting the number they provided to text for questions but getting no response, I called. I was told that they left because no one was home!! No one called or texted me except an auto generated reminder text at 11:30am. My condo is empty but I have multiple deliveries starting Tuesday because I scheduled this such that my carpets would be dry. I am Frustrated beyond words. It should not be acceptable for the cleaning technicians not to call or texted, and when they can't get into a condo building they simply leave and document "no one home"! I was a Loyal customer for years but this is not the same Stanley Steemer that it once was. read more

Stanley Steemer - Empty rooms ready for cleaning with furniture deliveries scheduled around this being done and dry. - Carpet Cleaning Near Me - Hampton, Virginia

I had an area rug picked up on June 19th and still have not been notified of its status. It has not been returned, I have contacted the 1-800 # and am promised a return call from the manager Mario. After 4 weeks, that still has not happened. I called again today and am waiting to hear from Danny the GM. Surely there must be a tracking system to see where my rug is. This is the worst customer service I have ever experienced with no return calls or information provided. I have been pleased with the in house service but due to this experience, I will never use them again. read more

The young lady that steam cleaned our furniture did an excellent job and we will called them in the future.

I was a bit hesitant to book Stanley Steemer due to some negative reviews, but I figured, people complain about everything, right? So, I went ahead and booked online. It was super quick and easy. I got a text and email confirming my appointment, plus reminder texts leading up to the day. On the day of the appointment, I received a text saying Curtis and Destiny were on their way, complete with a picture of Curtis and a tracking link! Talk about service! Curtis and Destiny were total pros and did an amazing job! We have four dogs, and raising two from puppies meant our carpet had seen (and smelled) better days. Potty training accidents are no joke! But after they were done, my house smells fantastic, and my allergies are so much better. Thanks, Stanley Steemer! read more

Nathaniel is an excellent worker. He represents your company highly. He is mannerable and prompt and pays attention to detail. I will request him for my next cleaning. Dorothy Burwell read more

He never showed up for the appointment, even though he texted to say he was on his way. Their office tried to call him - twice - with no answer. I finally told them to cancel and I'd find a reliable service. read more

Wow! Looking at reviews would have thought I had a different company. Then noticed that most of the reviews were 5 or 6 years old. I had a very good experience with company. I have a beautiful dog who is allowed on the furniture. Need I say more. She is a doodle so I'm lucky in the hair department. I called the office and had an appointment quickly. I was given a window to expect someone. Well having experienced this before I assumed would be a wait. Pleasantly surprised when Mr Steven Smith arrived promptly. I had several questions and was not bothered when i requested an additional. I realize that's the business, but I also know he has a schedule. Anyway....good experience and I will use again. read more

I had Stanley Steemer clean the rugs in all of my bedrooms along with my family room. It ended up being 7 rooms, 2 staircases, and a hallway. He was here a total of 2 hours. I brought to his attention that the rug was not looking clean. His response was that the high traffic areas will never look clean or remove all of the dirt. When he left, there were soap suds all over my driveway. After 8 hours, the rugs were still sopping wet. I went and bought a $138 Hoover carpet cleaner from Walmart. The water being sucked up was coming out FILTHY! Looks like the rugs were never cleaned. I paid over $900 for cleaning, deoderizing, and protection. Don't waste your time or money. Buy a Hoover from Walmart. You will get better results. Would not recommend. read more

Was required to use Stanley Steemer per my lease for move out clean. They charged me extra upon arrival because we had a disagreement on what size a room is (1500 sq ft house with a living area for most of the first floor, carpeted stairs, a hallway, four bedrooms. Small bedrooms). Whatever, fine. They showed up and were nice about everything. They "don't have the tool" to get up all the dog hair from the corners and they tried to charge me extra for deodorizer when there was absolutely no smell in the house even when the carpet was still wet! Got all of my deposit back so read more

I have used them several times now hoping it will get better but they are just awful at cleaning. My rugs never look much better after they are done and they really rush their jobs. I have hired them twice now to clean hardwood floors and each time they refuse to do them for one reason or another. I believe they just do not do them. Will not be back! Hired another company to do the same rugs and very pleased. read more

After setting up another appointment at noon and nobody showed up until after 5pm. Darrell, the only thing that you can do is refund my money as I was told is your policy after the second time of not being able to correct the problem. The district manager over the with me was told that I could meet with them the second time at noon. This was in a text and she said ok. I waited until 1pm and left. read more

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I'd love to be able to give a rating of the work that was done, but I unfortunately had to cancel. I'm not sure why you would give an option to book an appointment weeks out and then, not be able to show up within a 5 hour time slot. No heads up, no warning. Very disappointed. I don't recommend this location unless you have all day to sit around waiting on someone to arrive. read more

I have been using Stanley Steemer three times a year since my home was built in 2003. I am obviously a loyal and satisfied customer. On this occasion, out of four rooms, I only asked, as usual, for them to move four pieces of furniture. Four pieces out of 34. My adult daughter was in charge as I was down the street at a baby shower. Not only was the furniture not moved. Rugs were not cleaned. I watched on the pet cam as shoddy services were rendered, and I returned home. The tech made my child write another check for $110 more to cover "walk in closets" which they treated as an extra space. Despite the fact that 60 technicians for 20 years before them never overcharged me for a teeny carpet patch. The service took under one hour for 4 rooms. There was actual debris remaining on the carpet edge and carpet was actually dry in traffic areas. I pointed out a 3 inch stain and was told that that was "just dirty water from disconnecting a hose and it would dry clear". See picture below. I guess hiring Stanley Steemer since 1994 without a negative review means the company has integrity, but the Hampton office does not. read more

Stanley Steemer - Dirty water from disconnecting the hose that will "dry, clear" 8 hours later - Carpet Cleaning Near Me - Hampton, Virginia

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The two carpet cleaners were on-time and professional. The voucher that is offered on Yelp for $100. to use on $150. in services for Stanley Steeler is slightly misleading. I read the entire offer before purchasing, went ahead a purchased the voucher and gave it a try. It took about 30 minutes to "pay" the company. I was told from SS I was given a "special price" when I scheduled the carpet cleaning therefore I could not use the voucher. The compromise was this: I was given the "non-special" price and was then about to use the voucher. Not a great deal at all, but the company did a good job. read more

I checked our rental property and you could still see where the furniture was sitting. I was not allowed to check the job before my payment. I have several rental properties I will not use this company again. I was charged over $300 for cleaning carpet and tile in a 1000 square foot property. I have learned my lesson. Please make sure you look around before you call this company. read more

Do not use this company bait and switch. Your told one price then they get there and tell you it will be another price like 150. More than the qoute over the phone. Had a 2 bd, living room/ dining. I would around 500 square ft. Paid 240.00. They were there all of 20 min. Paid for deodorizer and urine cleaner the amount sprayed is a joke a missed on the top of the carpet. Well the we're leaving some stains were gone but urine smell still there as well as forgot to do closets. This place is a joke just like the man they sent out to do it. read more

Excellent service. They arrived on time and were very professional. They did an absolutely amazing job on the carpets. We have had companies in the past that were less expensive but now I can see it's like comparing apples to oranges. I will never use another company. Kudos to Mat and Korey. Thank you for your great service and attention to detail. read more

The crews did a great job however the first crew that showed up had to leave halfway through the job because the truck was broken. The crew told me that it would be a hour and a half to two hours before the next crew would be at my home to finish the job. After waiting two hours I called to find out how much longer I would have to wait that's when they told the second crew to get to my house even though they were on the way to a different job. I ask that a manager call me back to explain why I had to wait over two hours for them to send a crew to finish the job. The manager informed me that I was rescheduled for the next time slot 3pm to 7pm and tried to play it off that the second crew was not pulled from a different job. No one ever called emailed or texted me that I was rescheduled to the next time slot. I also told him that the second crew did not move the bed to clean the carpet under that's when he informed me that they don't move beds even though he agreed that they will move furniture so Stanley Steemer doesn't know that a bed is furniture. Will never use this company again How would you like me to notify you with my personal contact information could you give me an email address? read more

Coupon arrives in the mail. Website reads $158 for services selected. Called on the phone to book and was told $168. Then mentioned the coupon and the nasty woman says she does not want to honor it. Talked down to me like I was a child. I said we would call someone else and she got nastier. I guess shes miserable and the business is just that bad. read more

The guys came out they did a good job overall.. There were areas that needed more cleaning than others and they stand out. I had them clean & seal the ceramic tile in my kitchen & foyer the total was $303 before my coupon... $99 per area to clean and $50 per area to clear seal & protect. Well I didn't expect the clear sealing fee per area however I found out after they arrived and discussed the estimated cost.. I'm thankful for the 15% off coupon that came in the mail, I ended up paying $274. This was my 2nd time using Stanley Steemer and I will use them again.. I had to move small items myself like a table in the foyer, chairs, 2 bar stools a small tv & cabinet, they moved a breakfast nook & table to the center of the floor and put it back. I had to put all the items back myself although I didn't mind I'm only stating facts that may help someone in their decision making process.. I'm a happy customer... read more

They did a great job on the house we were moving from. They did more than they were supposed to and the carpet is back to a new appearance.it was a great value for the money. We will use them again. read more

BEWARE IF YOU ARE TRYING TO REMOVE PET ODORS! Our elderly dog had started having "accidents" in a small area of our carpet so we wanted the cleaners from Stanley Steemer (SS) to clean the carpet and remove the smell from that area. At their suggestion, we paid an additional fee for their deodorizer. After they finished the carpet looked good, but when it dried the odor was much worse and spread throughout the larger room. When we informed SS of how bad it was, they did return to give it another try. However, the second attempt was also unsuccessful. In summary: Although their representatives were professional, SS made the odor problem much worse. We are now considering replacing the wall-to-wall carpeting at great expense. read more

amazed on how clean they could get my carpet! they did a great job. the guys were super friendly & had great advice. from now on I will be using them in the future! read more

Stanley Steemer - they did an excellent job! - Carpet Cleaning Near Me - Hampton, Virginia

They did a horrible job. Don't use this company. They charge me $287 to clean four rooms, hallway and stairway but finished the job in twenty five minutes. How is that possible???? read more

I was given the run around for an appt I made to have my heat/air ducts cleaned by the branch in Hampton, VA. I was given a window of 8a-1p on 5/20/21. I would be 1st on the docket. No one came and no one called. When I called the office at 130p, I was told that techs were backed up on a job in Chesapeake but I was definitely next. This was the same explanation at 330p. Still, no one came or called. I wasted my entire day for nothing. When I called this morning they were not even aware of my situation yesterday and there was no manager for me to talk to. I was told a manager would call me today but she could give me an appt for 5/25, (8a-1p). I said okay. After not hearing from a manager, I called again. This time I was told by someone else that no manager would call me for 1/2 days but an incident report had been filed and that I was not scheduled for 5/25. Now only 5/26 appts were available. I accepted but have since cancelled to go with another company. Maybe my service need wasn't as important/costly as the one in Chesapeake or elsewhere. read more

My carpet is a mess. It was cleaned but found out that the man hooking hose to my water used WELL water that is straight from the river. I have used this company for many many years and have never had a mess like this. Yes the manager did come back and he did refund my money but that is not the issue. My carpet looks like heck looks like it was never cleaned. I am not to stay in my home when carpets are wet due to health issue so we left for 2 days and came home to big streaks of brown looked like mud down hallway and in 2 rooms has big circles size almost of basketball and manager came and sprayed them but they are visible again. Why these workers did not ask what faucet to use when they saw 2 is unreal. One man had been here before but his helper was not is what I was told. I now need to look into having somebody else come and tell me what kind of damage I have and have been told that the mud is no doubt into my padding under the carpet so will be reappearing until it is clean meaning dirty water they used is all gone from padding and carpet!. I am so upset with this company after using them so long. Phyl Oregon read more

Provides a very basic carpet cleaning service. Best for lightly soiled carpets. They will make a few passes with the steam wand and that's it - no real effort to remove stains. If your carpet has a stain in a small area pretreat it with an Oxiclean based spray and just don't tell them - the steam will remove the worst spots; don't tell them you pretreated. They will also try to get you to tell them the age of your carpet; if it's more 2 years old they will claim they can't get the spots out because of the age. Fastest stair cleaning I've ever seen; of course they missed half of the carpet that needed to be cleaned. read more

Our tenants had dogs and did not clean the carpets after moving out. We called Stanley Steemer. We were able to get a same day appointment and they did a fantastic job! The carpeting looks brand new! Even the workers were impressed with how clean the carpet was coming! read more

We live in a rural area and have multiple dogs--and light colored carpeting. These guys were prompt, professional, did a great job, and left our carpeting looking like new. read more

My carpet is light colored, 20 years old, plus I have dogs. The guys who cleaned my carpet were professional, exacting, picky, pretreated every single stain, including some I had missed, and they were quick. They shampooed a great room, LR, DR, Den, kitchen (yes, we have carpet in our kitchen), and cleaned 6 dining room chairs, all in under 2 hours. My carpet looks better then I ever expected. I will never again shampoo an entire room myself, Stanley Steamer is my goto from here on. read more

Hired them 6 months ago, did great, carpet looked like new and stairs were great. This time they only sent one man, couldn't move big pieces to clean under. Worst cleaning job ever. There are streaks where he didn't apply the cleaner evenly. Stairs look like they were never touched. Called and complained so they are coming back to re-do. Let's see how it turns out this time. read more

People were courteous and overall did a good job. We had removed all small objects to make their job easier but left a CD cabinet. They said they couldn't move it because their insurance wouldn't cover possible breakage. We had three rooms cleaned, one a hallway, and protectant put down for $170.00. They were done in one hour. The price seems excessive for the amount of time spent. read more