This specific group likes to rush and this is my second time having to repair a hose and cover up scratches on my wall. Take your time and fix what you mess up! read more

I bought a condo and had basement carpet cleaned instead of replacing, I don't think they used any cleaning product at all! Was clearly a waste of my time and money, I signed off on it just to get them out the door. I went and borrowed a friends Bissell carpet cleaner and the carpet looks brand new!!!!!!! Stanley Steamer do better!!!! Better hiring procedures and better training. read more

I spilled dirt and water from a planter on my $12,000 wool carpet. Stanley Steemer tried to clean it twice, and the result was the stain was throughout the rug vs. in one small spot. They said they'd be in touch, I wrote a couple of times, and never heard anything. They also charged me $200+ for the cleaning, and the rug is unusable. I donated it to a charity. I will NEVER consider using them again. Mistakes happen but they did nothing to rectify it. read more

I had Stanley Steemer come out to clean my HVAC and Dryer Vents. One guy came out and looked at everything and gave me an estimate. A week or so later two guys came out to clean the HVAC and dryer vent. The HVAC cleaning was fine, but they destroyed my dryer vent. The vent was essentially very thin plastic (I found out later) and could not be cleaned. The initial estimator and the cleaning techs both didn't notice this and the techs stuck the machine down there anyway and completely ripped it up. They did not charge me to clean the dryer vent, but did charge me to clean the HVAC vents. After paying $1200 to get it replaced with a metal (cleanable) vent I contacted Stanley Steemer to request a refund for the money I paid to cover they damage they did and they never called me back after several attempts. They should have known during the estimate that the dryer vent wasn't cleanable (it was visible behind the dryer) and the tech should have know also not to try and clean it. Then the ownership should have refunded the money I paid to cover the damage they cause. (Minimally the owners should have called me back!) read more

Stanley Steemer - Ripped up dryer vent. - Carpet Cleaning Near Me - Delmar, Delaware

I had to get my ducts cleaned out. My duct works were filthy. I called several companies, Stanely Cleaners was the best value. It too from 9-11:30 and the worked constantly. The paid close attention not to hurt my new hardwood floor. They showed me before and after. After was perfectly clean. My home was left perfectly clean, the vacuumed, looked for finger prints and removed anything and everything leaving my home better than when the started. Well done tram. That includes Katie who did scheduling. Best features: value, professionalism, and expertise. Oh and did I tell you the clean tile and can seal the grout any color you want? read more

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The men were amazing. They did a great job. They were informative. They showed me before and after pictures. They also cleaned my dryer vents and my heater system in the basement. They covered their shoes when they came in the house and we're very respectful. read more

We had Stanley clean our ducts as we got a new heat pump and we had all kinds of debris in system. Very helpful. They came out quickly for an estimate, recommended encapsulation and did the job within a week so we could use heat pump. We also gave them an area rug to clean today. Tyler, tyler and morris were a great team. Highly recommended read more

Waited 4 hours. Got a call they'd be "closer to 4". I called them at 4:20 and they're at least 20+ minutes away. Pitiful! Dispatcher called but apparently clueless on where his workers are. Frustrated and pissed given I stayed home all afternoon for a lousy $150 (over priced btw) dryer vent cleaning! I am in zip 19975 and the people on the phone were well aware. read more

Jonathan and Marc from Stanley Steemer cleaned my furniture this morning and they did a fantastic job!!!! They were both professional and personable! Believe me the dog smell was stinky but they got it back to fresh! Thank you so much! read more

We had Stanley Steemer over the house on 8/17/20 and Sean if that's the correct spelling did such a great job, he is a true professional, the carpets are good as new, fresh smelling ,we can't say enough good things about the employee and Stanley Steemer, Thank You, Tom & Dawn L. read more

I always rented a carpet cleaner from the grocery store because it was 'cheaper.' I decided to use Stanley Steemer and will use them from now on! The gentlemen who works for Stanley Steemer that cleaned my carpets, Chase, was very thorough and friendly and didn't leave any mess! Thinking about renting the little carpet cleaning machine?! Don't do it! Call Stanley Steemer! read more

Stanley Steemer - After Stanley Steemer cleaned my carpets! All stains removed! - Carpet Cleaning Near Me - Delmar, Delaware

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The guys arrived in the specified window and were very professional and meticulous. The pricing was fair and my carpets look great. Will definitely use again. read more

Please correct your add if it says 24/7 the expectation is that you provide service 24/7. Step 1 in being a good business is being clear about hours of operation. read more

Great job; cleaned carpets and sofas. Smells and looks awesome. I would recommend them

Absolutely the worst service I've ever received. The cleaner didn't show up for the appointment. When I called the 800# to cancel the appointment and lodge a complaint, the rep on the phone offered no apology, but instead just asked when I'd like to reschedule. I told him I wasn't going to reschedule and said I'd call a different company. His answer to me was "ok, no problem". I would appreciate an apology from someone for wasting 3 1/2 hours of my time! read more

I have used Stanley Steemer multiple times in the past, and again they made my carpets look fresh again! My 2 boys know how to soil a carpet, and Stanley gets it looking new again. This time I also got my wood floors cleaned and sealed. I was very impressed with how "new" my wood floors looked and would recommend this service as well. Their staff was very friendly and professional, and again showed me that Stanley Steemer will continue to get my business. read more

These guys did an absolutely FANTASTIC job on my carpets and I would HIGHLY recommend them to anyone! A+++++

Pluses: 1. Technicians were friendly and polite. 2. Cleaning of carpets in 3 rooms and bathroom floor tile was very good. Minuses: 1. When the technicians entered our house to look at the rooms they would be cleaning, they tracked in dirt from their boots. When this was pointed out to them, they wiped up the hardwood floors with a rag and of course cleaned the carpets in due course. 2. After the initial tracking of dirt, they were careful to wear booties over their boots. But then they wore those same booties back-and-forth on the sidewalk leading to their truck and across the grass strip next to their truck! We had to mop the hardwood floors after they left. 3. They used our outside hose bib without a word to us that they would be doing so (coincidentally, after a cold winter we had just turned the water on the day before). When they left they did not reattach our hose that had been attached to the hose bib. 4. They left lint-like residue and the partial outline of a hose on the concrete floor of our front porch. We had to sweep it up. So, while the actual carpet cleaning was good, the attention to basic, customer-oriented details was sorely lacking. read more

Don't get ripped off like I did. They came in, spent 5 minutes on my stairs and floors, and left with my $100. All carpets were still dirty, and they barely hit all of the carpet. I figured they would clean it better than I could have, but I was waaaaay wrong. They wanted to come in, take my money and leave with no customer satisfaction whatsoever. Now they refuse to issue a refund. Do not get ripped off by the Stanley Steemer in Salisbury, MD!!!!!!!!! Don't say I didn't warn you!! read more

These guys did a great job in our home. We had nearly all of the carpets in our house cleaned, deodorized, and protected nearly one week ago, and everything still looks and smells great. The men who served us were very professional and courteous. This was actually our second time hiring them (we hired them a year ago), but I didn't write a review last year. We'll probably hire them again next year. read more

I was so disappointed! I have heard not to use them. Next time I'll listen. They charged me 25.00 dollars extra for an area rug because it was wool. Ok I agreed BUT! They didn't do anything different at all! They broke a knick knack and didn't even tell me! Too many complaints to matter. I just learned a valuable lesson. read more

First off, I must saythat, as far as services offered, I'd give this company 4.5-5 stars. They came on time, got right to work, finished quickly, & given how horrible my carpets were, I'd say performed a miracle as far as how clean they got them. Everyone was very helpful & friendly. From the first woman I spoke with to inquire about pricing, to the person who called to confirm the appointment, to the guys who came out to do the actual work. Now the reason why only one star. Four days before the appointment, I received some cables & accessories for the sound system in my car. I went through the package to make sure I received everything I ordered, then left it in the UPS box on the floor next to one of my couches. For 3 days it sat there untouched. Then, miraculously, the day these two clowns show up & clean the carpets, it all comes up missing. I searched the entire house to make sure it didn't get misplaced when they were moving furniture around, but it was nowhere to be found. Now if no one else had been in the house those few days, I mean, it doesn't take a veteran detective to figure it out! I mean, altogether, the items I orderd only totalled just under 50 bucks, but I don't care if it cost a nickel. I work hard for my s%#t!!! And is it a surprise that the friggin' stoonad that did my carpets didn't show up to work the following day & wouldn't answer any calls from the office? There is someone who is trying to help me sort the whole issue out (thanks Jerome,) but the damage has already been done. For that one specific reason, this Stanley Steemer will never get my business ever again. And if they're willing to steal something worth only 40 some bucks, I fear for anyone who has truly nice things in there home! read more