Went shopping for a grill and the staff could not have been more patient or helpful. Ace is the…read moreplace for grills. They also offer free delivery and assembly.

prices shown online are lower than in the store... beware before buying…read moreAC filter supposed to be $3.59... in store the same filter was 5.99. Rip off as usual

love seeing the review giving dylan credit where credit is due - he is a hard worker and willing to…read morework If you need anything in the neighborhood, it can usually be found at Louie's -- my recents were spray paint, algacide for the pool and an a/c filter! convenient

Four years later, and I can still say, I love this place. I'm probably in here at least once a…read moreweek, buying whatever I need for those household projects that always seem to crop up around an older house. The staff is friendly and more than willing to help me find that odd part to repair a museum piece around here. That's slowly becoming less often as I replace the ancient hardware in the house. Louie's Ace is family owned. The store is bigger than it looks and there is parking in front.

I went online to the Kenner store to order heaters and there was so many glitches in the process, I…read morewas at the end of my rope. It wouldn't even take my password, it kept me inputting over and over. Then it thought I was a robot, if could have gotten hold of that computer system, it would have thought I was the Boston Strangler" when I finished with it. I was ready to close my account. But low and behold I was prompted to try the following number 1-800-430-3376 to call and the heavens opened up. I was soooooooh lucky to get this representative. Her name is Shawn, out of Tempe, AR. Shawn never once told me I had maybe done something wrong, nor did she defend HD. She took the bull by the horns and took care of the issues I mentioned , but also Shawn worked with me on the problems. She went over everything, we went through the orders. Shawn confirmed what I was talking about, and calmed me down as far as having success with a remedy. The system had me down with 800.00 of heaters. Whoa there Nelly! Shawn told me to pass on the number she gave me, and for me to let the people know that when you call in the hotline for help, they can also take your order also. The above number is directly to her department. I asked if a customer/ account holder can ask for her. Shawn said yes, but to know that all in her department are capable of giving great, understanding service and it will be remedied. So please don't give up on a great store as HD in the Kenner,La or any area. If you use the Kenner store you can also ask for Mike. Mike is the most accommodating and knowledgeable staffer there is. HD ought to clone Shawn and Mike. I hope the HD CEO sees this experience and rating, because it's people like Shawn that we keep our accounts opened. That it doesn't matter if there's glitches in the system because we know there's Shawn or someone like her to remedy our issues. Please tell Shawn how much she's appreciated. MO

I had an order delivered but it did not include the correct order. Customer service actually hung…read moreup on me after waiting on the phone over 10 minutes. I was told to bring it to the store to exchange it. No " sorry for the inconvenience " or any response.

I haven't reviewed these guys yet? Ugh…read more So, here's my story for why I love Northern Tool (and not that other store, yeck). I was shopping for a little trailer to use around the house for small projects, landscaping, stuff like that. I called around to the "other store," looking for the trailer they had on sale, but I was treated very rudely. Not rude like, "what do you want?" Nooooo, this lady went so far as to put me on hold for 10 minutes while she 'went to check the availability of the trailer.' That's not such a bad thing until someone else accidentally picked up the phone to ask who I was holding for and this voice in the background says, "put him back on hold, he can wait." Actually, no, I couldn't and I hung up on your store...haven't been back since, either. Anyway, that's just to illustrate why I went to Northern Tool, instead, but here's why I will continue to visit. I did buy my folding trailer from Northern Tool, loaded it up, then proceeded to ignore the boxes it came in for about 6 months. When I finally got around to assembling it, I found that I was missing an entire box of parts. OH NO! Dejected and sad and a little ashamed, I loaded up the parts and made the trudge back to the store. I explained my situation, bought it a long time ago, turns out I am missing parts, the original packaging was damaged, yada yada yada. The guy looks at me, walks in the back, then comes out with a box on a cart. THEY REALIZED I HAD FORGOTTEN A BOX AND PUT IT ON A SHELF FOR ME!!! Y'all, you can't beat customer service like that anywhere. NT is my new go to. Plus, it's a really clean store, their products are terrific, and the people are some of the best you're gonna meet.

Walked in today evening. Went right to the pallet racks to see the options and what to buy…read more Before I got to the racks/shelving Ryan made it a point to reach out to me from a distance. We started talking options and Measurements. Online options. What's the purpose for them. Etc etc. He narrowed down for me what the best options were. Doubled checked the in-stock and costs to ship if I preferred online ordering it. Polite. Courteous. Quick to respond to a potential client. Genuine. Total pleasure. .... Total class. More than just a quick sell. Was an enjoyable time while spending my money.

This is a hidden gem! It's a hole in the wall hardware store with lots of great finds! I want a…read moreMagnalite pot but you can't buy them anywhere. I was able to find an off brand here. Service was great. Value was great. Great place with good prices.

Old fashioned hardware store. Nice people willing to help find things you need. Great customer…read moreservice. Not like the big box stores.

We stopped in, being from out of state, just to see if they had different plants that what we see…read moreat home. The answer was no, they didn't, matter of fact their selections were very limited. The house plant section was half the size of what we see in Texas, which is odd, seeing how Louisiana is more a tropical state than where we are, so theses houseplants would thrive even outdoors here, which we see in peoples yards everywhere. Where the locals get their plants we will have to find out, as it's not from this Lowes. This one is considerably smaller than the ones we normally see. I'm guessing it's because of the location and how it seems land is very limited. Tho this location looks like it's been here for a very long while. Inside it was still cleanish, prices on other items was normal.

Apparently Lowe's considers Christmas Day "a day that they are closed" as a day of business when it…read morecomes to returns. I bought an item that they only allow a 48hr return window for on Christmas Eve and it turned out to be the wrong thing. I went to return it 2 business days later and they denied it because it was past the return window. in what world does a day a business is closed count as a business day? if I can help it I'll never step foot in a Lowe's again. Believe that.