I'm thoroughly impressed with the customer service from this location. I had put off looking for a…read morescrew I needed for my e-scooter because I know how dreadful it is to find replacement screws especially in the hardware section. Walked inside and within 3 seconds was greeted by an employee asking how he could help. He guided me to the hardware section and found the exact 3 screws I needed and I was out with less than 5 minutes. Individual at the cashier desk was extremely nice as well. What I've put off for weeks was solved in less than 5 minutes all thanks to the individuals in there. 6/5 stars if I could. Keep it up team.

These guys are always super friendly and helpful! Every time I visit this Ace store I am always…read moregreeted with a great employee. Keep up the great work! I love coming to this place!

Village Hardware is a throwback worthy of visiting ................ You can't find the old style of…read morehardware store any more with variety and the ability to buy a few pieces of what you need. While on this visit, an employee actually asked me if I needed assistance - and meant it! You have to check out my pics of their nuts and bolts. As a DIYer, I was in heaven. I was looking in bins, just because. They had fasteners, I hadn't seen before, but now I know they exist when I need that certain something in a particularly hard project. The open stock round bins brought a smile on my face as I remembered those bins as a kid going with my grandfather to the hardware store. Alas it was a trip down memory lane, but a modern day open stock hardware island.

I've shopped at this hardware store purely for convenience, but after repeatedly witnessing how the…read moreowner treats his staff, I will no longer be returning. On multiple visits, I've seen employees--often teenagers--spoken to in a demeaning and belittling way. During my most recent visit, I asked an employee a simple question. He went to confirm the answer with the owner and was immediately talked down to. After hearing this, I approached the owner directly to ask the same question myself and unfortunately received the same condescending attitude. It's also worth noting that there are no prices listed on items, which makes shopping unnecessarily frustrating, and if you need to return anything--unused or opened--good luck. It's disappointing to see workers treated this way, and it explains why there seems to be constant staff turnover. Customer service starts with how employees are respected, and sadly, that's lacking here. Despite the longer commute, I'll be taking my business to the other hardware store on the island moving forward.

Cute place has everything under the sun. Yes, it's a hardware store but it is so much more than…read morethat. They have the cutest trinkets, funny signs and necessities. We bought a shot glass and a couple little keepsakes.

It's time for this place to go away. Their service is slow and inattentive, product mix is…read moreincredibly limited and prices are double than what you pay at a big box. Stopped by this morning for 3 items. They only had 1 of the 3 things I needed. Then it took me 10 minutes to checkout because there was only 1 person at the checkout counter, who left to walk out back to help another customer. Meanwhile there are at least 3 to 4 other workers standing around playing grab ass. In retail you need to win on: Price, product or customer service. If you have none of this to offer it's probably time to close your business!

Diana at Hardex was a huge help to me. I called about a problem with our Delta faucet and she went…read moreabove and beyond helping me. Great customer service!!!

I've already completed a review and this is an update!!! For 15 years or more I have removed the…read moresliding glass screen because I like the openness without it!!! Well the buyers for my place wanted a screen door. So I went back to this establishment and talked about what would they need to make a brand new screen because I no longer had the original one that was here when I moved in 17 years ago. They told me how to measure the door frame for the exact fit. At one point I was on the phone talking to Vicky with the measurements. After they were finalized 3 business days later I called to see if it was complete, I was told it ready so I went to pick it up and I had the sliding glass screen door that fit perfectly!!!! So again like I always so try them you may be able to solve some screen issues you have encountered.

If you read this review, you'll never call another windows and doors company again. I own 3 rental…read moreproperties in the same condominium complex and wanted to install new windows and sliding glass doors. I called 8 different companies and received 8 different estimates. I told each company to come with their best/cheapest estimate as I was shopping around. Hardware Solutions was thousands of dollars cheaper than the next closest estimate. At first, I figured it was too good to be true and that Hardware Solutions must use cheap materials or have poor craftmanship. I visited Hardware Solutions warehouse in person and it is AMAZING!!! I felt the quality of their windows and materials in person and saw immediately that it was of high quality. I investigated Hardware Solutions further because this was a big investment for me and I wanted these windows to last a lifetime. Without disclosing too much info/trade secrets, they receive their windows from a Los Angeles window factory and somehow they're able to get better pricing for the same windows than their competitors. I chose to proceed with Hardware Solutions after determining this information and it was the best decision I ever made. My 3 rental units turned out amazing and the install was flawless! The install for all 3 units were done on the same day and it made each unit look brand new. I couldn't believe how much better each unit looked after installing new windows and sliding glass doors. The windows were installed during Summer and my tenants noticed a remarkable difference in how much cooler the unit stayed. I was so impressed with the price and quality of craftmanship, that I hired Hardware Solutions to install new windows and sliding glass doors for 3 other rental units I own. They installed new windows and doors for the other 3 rental units and they turned out just as great as the original 3 units. Lastly, the sales representative I used was Raquel. Raquel was INCREDIBLE and extremely professional. She went above and beyond with everything I requested. I asked for estimates and she always responded in a timely manner. I was going to go with a different window company (Anlin) because they offered a lifetime warranty with their windows. Raquel was able to offer the same lifetime warranty that Anlin offered. I had a bunch of questions for Raquel, but she always took the time to explain each one and made me feel very comfortable choosing Hardware Solutions. I'm sure you'll have a positive experience with any sales representative at Hardware Solutions, but if you want the VERY best, go with Raquel. You will not be disappointed and tell her that Dusty says hello. :) I will use Raquel and Hardware Solutions for every future home construction need. They also do doors, blinds, and many other home improvement options besides windows and sliding glass doors.

Went to Dixieland last Monday to look for some sky lights for our bathrooms. Ethel was able to help…read moreme she gave me her business card but I need to look on-line for Brand called Verlux? Hope that's right ? Ethel was nice and hopefully

Worst customer service and they will lie and steal your money they send the wrong size windows and…read morethen tell you your burnt

If you have a hard to find nut or volt, chances are this is the shop you need. I walked in and was…read morehelped right away. They had exactly what I was looking for for the past 2 weeks. I wish I would of started here but now I know where to go. Also they are not expensive and cheaper than other place I went to and got the wrong items.

underrated and overlooked service. wide variety and selection of nuts and bolts with a solid value…read more the person who helped me was more knowledgeable in this field than your average home depot worker. support local

This store is pathetic. I drove all the way their to pick up an item that the website showed in…read morestock. After the guy looked for 5 minutes he said it wasn't A week later I called and asked if it was in stock they said they had 2. I asked the guy to hold it for me and he said he would. Drive 45 minutes to the store and nobody ever heard of me. A clerk said I must have called a different store. I showed her the number on my phone history and she had no answer. Cheap tools, worse sercice

Selection 4/5 Value 5/5…read more Service 5/5 We usually leave with more than we intended to come in to buy for our business. We were looking for floating shelves that they had a year ago but they don't carry them anymore- bummer. The prices can't be beat. There's always parking available. The bathroom is behind the cashier and you need a code.

I drove 10 miles to this store hoping to find an alternative to the low quality Chinese made tools…read moresold by Harbor Freight. I was disappointed. The tools they had were essentially the same imported junk only more expensive and sloppily displayed, scattered on poorly-lit, untended shelves, making it difficult to find anything. I left without buying anything.

Most customers rather go to 'BIG' name brand hardware stores but under value and under estimate the…read morelocal stores. National City Tools is definitely a hidden gem. Staff is very helpful and polite, gives 'Local Shop' vibes. Highly recommended!

Well, went by there today looking for a fastener for my 1949 Ford F2, and they were closed with a…read moresign on the door stating that as of Oct 01,2024 Tony has retired and has sold his inventory to United Fasteners on Market St. I'm going to miss this place!

Been getting my nuts and bolts from Tony and his crew for years now. Best mom and pop for your nuts…read moreand bolts. They go above and beyond each time to help.