The quote received to remove a dead tree from our property was reasonable semicolon however, they were the only company that felt they needed to remove a section of fence in order to get the Machinery back into our property. They were the second lowest of five bids and we chose not to go with them because of the additional work they wanted to perform. Had that been the end of the story they probably would have gotten four or five stars but here's the reason for the two stars. When I called to advise them that we were going with a different company, the woman who I spoke with asked who we are going with and how much we were paying. When I advised her who we were using, the first words out of her mouth were, " you know, they use Mexicans" and at least was saying that they may not be covered by the insurance policy. The tone and ignorance in her voice made me realize that we actually did make a decent decision because had we gone with them i would have regretted it read more

Excellent company to work with! They did a great job and left our property in better shape then they found it. Thank you!

Called and made an apt a few weeks ago for 9am today for just a quote to get a tee taken down. Company calls us this morning at 9am (the time they were supposed to be here and taking a break from our workday to meet with them) to tell us over the phone that they are not going to come out because we aren't an existing customer lol isn't this something you should say at the initial phone call before appointments are made and plans are rearranged!? What a poor way to run a business and a waste of our time. read more

Extremely dissatisfied with Stanch's Tree Service. They went out of their way to take advantage of us last summer. A very downed tree due to a mini-tornado required removal and they did only a portion of the work (removing tree from house and laying it on the ground without removing it). Yet they wanted payment for the complete job? I had to call another tree service to finish the job the right way!! Strongly advise against using them! read more

Just picked up firewood from the self service setup and the wood is not dry. So disappointed.

Was calling around looking for firewood to burn that evening for my daughter's birthday party. Couldn't get through but woman called me back. We were looking for a truck bed load. She said that she had one rack available, but we would have to pick it up, no problem on our end! We then asked if the wood was seasoned, she replied that all of their wood was seasoned. I have a hard time believing it was because it would not catch, just sizzled and smoked. We tried about 15 different pieces of wood from the load and all the same results. I called them to let them know that this wood was not burning. I was upset because there was not going to be a fire for my daughter and her friends. I was explaining what the issue was to the woman and she implied that I didn't know how to start a fire. We have a bonfire at least 3 days a week, that was not the issue! After she continued to put blame on us even saying we never asked for seasoned wood, I repeated word for word the conversation. She then hung up on me and did not answer back, so I left a message that I would leave a review of the customer service that we received. 10 minutes later a man (JOHN) I believe called back. I explained everything again and he said that all of their wood is seasoned and maybe it picked up moisture. He also said that he would come by the next day and he would be able to get it to burn. Also insinuating that we could not start a fire! After being blamed instead of helped I hung up. All we were looking for was acknowledgement for the inconvenience and for them to take responsibility, which they did not! The next day I called another place that offered seasoned and picked it up. It burned fine and when we added a few pieces from Stanch it still didn't burn! So, I guess it isn't us not being able to start fires but their wood! read more

Did a good job at a great price in trimming back our overgrown yard. The problem was they inadvertently broke a water feature next to my pond and did not replace it. A few ruts in my yard but it had rained the day before so I guess it could have been worse. read more

Good service, yard was left very clean. They had a little difficulty with scheduling so they rescheduled with me. I would use them again.

Stanch's was a pleasure to work with from the time Mr. Stanch came out to quote to when the crew, led by John Stanch (his son and now owner), cut down the dead tree in my yard. They were quick, efficient, and left my yard nice and tidy. Their pricing is competitive and their customer service is commendable. For any and all future tree needs, I will gladly use Stanch's again. Thanks! read more

I'm not sure where the last post was made from so please allow me to update past remarks and update the information here. We first engaged Stanch's to evaluate and finally trim all and cut down and remove 6 trees in our back yard. All of this work was done this spring. The job finished with a complete yard cleanup of all trim and tree materials. I was so pleased with the outcome there was no question who we needed to contact to help us remove a damaged tree near our driveway. After evaluating the proposal we were anxious to get the project underway. As we discovered last time very nice greeting great job approach at undertaking the project. Watched as we could/when we could. I must explain I have eye difficulty at the moment. Literally seconds before the job was completed I had to use my eye drops and was literally blind the moment the job foreman came to my door. He advised they were completed with the job and were leaving. At the time I didn't think twice. I hope I already explain how completely I like their previous work so, no problem. After my eyes settled we found the are could have been cleaned better and a substantial pile of wood grinding a bit over two feet high. At our age and health we weren't in a condition to manage returning the property to a normal condition. Reviewing the paperwork it mentioned providing area clean up. Thinking this meant returning the property to normal condition. We did not think this was that so we called and was advised no this did not mean that. Clean up would cost extra. I requested how much more and was told I would get a return estimate of cost. Not hearing anything within 24 I thought I was left to my own affairs and was not satisfied. Writing about our treatment I believed we were left to our own means. Tonight we did receive a call from Stanch's about the matter. Took time to listen. I was pleased they cared enough to follow up with us. Not much of that going around lately. They explained their position, I did mine. We agreed in the future a better process might be a close out project walk around to be sure everyone is on the same page. Still likely couldn't have changed much with my eyes. I was made a fair offer to help return our property to normal. I need to consider it. They plan to call back for updates. Let me finish by saying I like these guys. They do very good work for fair pricing. Focus on maintaining good communications at the beginning, during the process and upon completion to make sure you all stay on the same page. I will try to manage this the best I can. If I can't I will engage Stanch's to help me. If you have a tree project, give them a try. They are more safety conscious then any other tree service I've worked with and I'm a retire safety professional in the business for almost 40 years. read more

I want to say first off that I cannot speak to their service as I declined it after the visit from a salesman/estimator this morning. We have two trees to be removed, and Stanch's was kind enough to squeeze us in for an estimate as our area has been hit pretty hard by storms. However, the man they sent was rude, condescending and pulled every trick in the book to get me to hire them. To start with, he was terrified of dogs (mine are 15 and 25 pounds respectively and have never hurt a soul) and refused to set foot in the house until I locked them up (the only way to get to the trees was through the house as they were blocking the back door/gates) I get that people have phobias, but these shouldn't be the people you send to someone's house to get an estimate for work, let alone to do so without informing me in advance so I could have corralled the dogs sooner. It took me a bit to lock the dogs up as they have never been locked up and I'm recovering from shoulder surgery. The estimator told me afterwards that he had been bit 3 times over 10 years and had a bad back. He barely looked over the job and never even went back to look at the base of the trees before offering an estimate. When I told him we already had two estimates, he said 'what, $3,000? $3500?' and I told him no, both were under $2000. He then proceeded to give me a $2400 estimate and tell me that they were the biggest business in the area (I have no reason to believe this) and that anyone who would offer lower estimates must be small and uninsured (neither of the companies who we had bids from were uninsured, nor small). He then tried to scare me into signing with him by telling me a story about a woman he knew who was being sued by the mother of one of the workmen who was injured doing work on her property and that this woman was now liable because the company didn't carry insurance. He tried to show me his new awesome crane on his phone, but was unable to pull up the video/picture and then explained that it was a $600,000 crane and they don't bring it out for less than $2,000. When I brought up again that the other bids were lower, he told me I needed to run it by my husband first, as if I'm incapable of realizing he was pulling a fast one because I was a woman. Lastly, when the scare/bully tactics and condescending approach didn't work, he started in on how tough life was as I was walking him out - his mother was dead, his father was dead, his daughter had died and his sister(?) was in a coma. Seriously? It's not that I don't feel for someone in this position, but a salesman/estimator trying to get my business and playing the pity card was just too much. It could be that the actual work done by this company is fine, but I'll never find out as there is no way I would hire anyone based on the visit from their estimator. read more