Ridiculously shady towing company. Wrecked my Mercedes, and cops arranged for them to tow to baron…read morelot in the middle of Hickville, USA. Two days later went to their impound lot to retrieve personal belongings from my car only to find they left vehicle out in the open, hood partially exposed from the accident, and it had been pouring out. Could not get Geico adjuster to respond, meanwhile car was being exposed to more rain, potential rust and water damage.
Told them I'll be having the car towed to a friend's shop where it could be properly stored and worked on. Owner uttered something to the effect of "or" I could just leave it with them to work on/repair, clearly upset that I was not letting him work on the car.
After gathering my belongings, I tried to go back to their office to pay them for towing and storage, so I could have the car immediately re-towed, but found the main entrance door was locked. This was around 12:20 pm, even though their hours of operation note they were opened Saturdays until 1:00 pm.
Called them five times during those 40 minutes, with all calls going straight to voicemail. Left them a voicemail letting them know my intention of squaring away the tab, so that I could have the car towed later that same day, since they are closed on Sundays.
Drove my car to main entrance of their lot for ease of having it towed. Left them a second voicemail letting them know I'm taking the vehicle back, and gave them contact info so they could contact me whenever to pay for the tab. No response. Arranged to have a second towing company come tow the vehicle.
Second tow company arrives two hours later to tow vehicle. Owner shows up and decides to block in my vehicle using his pickup truck, so that it cannot be towed. He gets out of the pickup and starts cursing at me, calls me a jerk off, among other stuff. One of his goons shows up and starts yelling at me and the arranged second tow guy.
I tell the owner and the goon to check the voicemails I left earlier. Owner refuses to listen, while dropping major f bombs, and telling us to follow him to the main office to settle the tab.
In the main office, he continues cursing and calling me a jerk off. His goon, if I had to guess likely a high school dropout, crudely assembles a few words to hurl additional insults at me, referring to me as an effing a-hole, presumably aimed at provoking me to respond in kind. I ignore the goon, and politely tell the owner to just settle the tab. He does. Bill comes to $297 and change in cash. I asked the second tow guy to spot. He does. I asked owner for a receipt, he says will send later. He asks for me to provide name, address and an email address. I give him a relative's address, since I don't want him to know where I live.
After settling tab, I want to ensure there's no bad blood between us, so I let him listen to the two voicemails I left him earlier, where I expressed my intention of towing the car, and paying for the tab. He claims he did not get any missed calls or voicemails from me. He has nothing to say. We shook hands and I departed.
Five days later, he continues to ignore my request for an invoice, and Geico now refuses to reimburse me the tow fee without an invoice, so it appears I'm out $300.
