This is a really great hotel which employs some handicapped and some non-handicapped staff. But apart from the social idea, it is a normal 3 star hotel that provides all comfort you can expect in that category, with very nice and new furniture, modern TV screen and wireless internet. The breakfast buffet is also good for a hotel of such a small size. I arrived late in the evening (around 10pm), which means that you need to check in with the night clerk, who is not normal hotel staff but was also very friendly. In addition, I found a personalised welcome letter on my bed.
The only minus was that the (non-handicapped) staff could not provide us with good information on how to get to a specific location by public transport. In the end we were faster to check it online by ourselves. But apart from that, I was very happy with my stay there and would stay there again whenever I come back to Hamburg because I really support the idea, but also because it is just a very good and comfortable hotel. The price was ok, too (73 Euro per night). read more