10 Stars!
I wanted to reach out to let you know how extremely satisfied I am
with the service of St. Marie Hospice. I have been providing care to my parents since the beginning of the COVID pandemic in early 2020. Unfortunately, I lost my mother in August of 2021. However, I continued to provide care to my father. In late early October, my father received a diagnosis of terminal cancer. Eventually, my father made the decision that hospice care would be necessary. This was not an easy decision but once he settled on this decision, I began to begin the process of setting up the
services.
St. Marie Hospice was recommended by word of mouth and came with very high accolades. However, once I began working with your agency, the services truly exceeded my expectations. A representative,
Regina G., met with me at my home and assisted me with the registration process. Regina was extremely down to earth and ensured that I understood the process, every step of the way. She provided a wonderful first impression of the company with her warmth, attention to detail and assurance that the
best quality of care would be delivered to my father. I ended our meeting feeling more at ease with the decision of hospice care and feeling that any fears or apprehensions of this process were resolved. This feeling was even more exemplified by the nurse that was assigned to my father for care, Nurse Modesty.
All I can say is WOW! Modesty is simply OUTSTANDING!! From the moment, she walked into my home, my father and family were confident that she would provide great care to my father. She not only explained what she would be doing but also empowered me to become an even more active part of the care my father received. She explained everything in amazing detail and made sure that she explained it in a way I would understand. She also stated that if there were any questions, she was accessible at any time and to have no hesitation in contacting her. It was amazing knowing that she was only a call away and if I needed her to stop by, she arrived within the hour. I had moments of uncertainty during middle of the night. When contacting her, she always answered her phone (with a positive attitude) and
addressed any concerns I had.
Also, any requests were handled in a more than timely fashion. For example, she mentioned that a hospital bed may be required for my father and to contact her when we were ready for it. Later that day, we contacted her and the bed as well as other necessary equipment was delivered and set up
within hours! She ensured myself and family not only knew what was happening in the moment but also what would happen next. It is very apparent that Nurse Modesty is passionate about the work she
does and is truly in the right place. Many people who witnessed the services she provided assumed that this was HER OWN hospice company. That just speaks to how she takes ownership for the work she does and the pride with which she works.
Dealing with the death of a loved one is a very difficult experience, in general. However, the services provided by St. Marie and especially, Nurse Modesty, truly created a very smooth transition for my father and my family as well. I truly value the work your agency provides. I thank you from the bottom of my heart for giving my father your absolute best. read more