This place do not have their act together. They promise some…read morething at the enrolment but deliver some thing different. When call on 24/7 number they hang up and just let you wait in the que. They said that nurse will come but I never heard anything from any one back . If anyone really care about their loved one. My advise is stay away from this place as far as you can. Their service is big lie

Liz was the absolute best-responsive, caring and compassionate. Though we ended up having to switch…read moreservices because they aren't contracted with the hospital, who had their own, she continues to check in and encourage and support our family. I'm grateful for her; she was an angel in a time of grief and loss.

Turnover of good people, for those that don't show up or show a different day. Pills aren't…read morereliable. I am going to look for another hospice.

Awful, awful, awful! The NP, Cora, was training someone during my family member's visit and…read moreactually stated, "We didn't expect him to live this long". My father heard that comment as she spoke it in the same room that he was in. He called me very upset and understandably so. What type of nurse does this ?!? TERRIBLE!! This same nurse practitioner, after cleaning my dad's ears out stated that it was not her job to do that and furthermore, doesn't get paid to do that. I was appalled to hear this! Their nurses, regular and on-call are rude and inconsiderate (Natalie) and quite frankly, should not be hospice nurses. We are talking about the end of someone's life !! Where is the kindness and consideration for human dignity? This company is terrible !! I could go on... This company took my first review down so I am posting it again! Also when they discharged my father from hospice, they discharged before they secured my father another bed and told my mother that it was her responsibility to call around and find another bed . This is the MSW's job not the hospice family''a. Just all around terrible care. They always acted like it was a chore to come out because my dad lived on the outskirts of their service area. Beware of this company!

This facility is clean and the staff is exceptionally friendly and knowledgeable. I've had…read moreexperience with other hospice facilities and Angela sets the standard for quality care.

There is a staff member at the Angela Waterford hospice facility who is horrible. The first night I…read morearrived after-hours, frazzled and heart beating in my chest, she coldly opened the doors for me when the automatic opener didn't work, then coldly marched down the long corridors in silence- obviously annoyed that she had to leave her desk. I have caught her gossiping negatively with other staff members who, though mostly lovely, seem intimidated and unduly influenced by her military style meanness. There is very little family support at the Waterford facility (grief counseling once a month) and adding an unwelcoming, unkind personality to the mix during an already stressful and surreal experience is too much to deal with. There's a reason for the saying ''one bad apple spoils the bunch.'' She seems to be a ringleader... and her energy is a downer.

I am soo flipping MAD!!! I have paid for my insurance up until May. Yet I cannot go to the…read moredoctors, get my scripts Nothing. I've been on the phone for 3 days with no resolution!!! I never got any notifications, they just dropped my coverage. What is up with that!!

The worst in business! They dropped my coverage without any explanation as why? Now they are…read morerunning commercials on TV calling themselves the best insurance company in Michigan. Lies and lies

I am so thankful that my family worked with Honor Hospice during my mothers final days. The entire…read moreteam was respectful, compassionate and supportive to my mother and to our family. I would recommend the Honor Hospice team without reservation.

The Honor Hospice team provided exceptional care of my mother during her final days. They were…read moreattentive, compassionate and professional. Honor Hospice worked with the facility my mother was in to ensure that she was comfortable, and advocated to ensure my mom had everything she needed. I am grateful to Honor Hospice for the support they offered to our family during a difficult time.

This place do not have their act together. They promise some…read morething at the enrolment but deliver some thing different. When call on 24/7 number they hang up and just let you wait in the que. They said that nurse will come but I never heard anything from any one back. If anyone really care about their loved one. My advise is stay away from this place as far as you can. Their service is big lie

I would not recommend this Hospice to anyone. I had the worst experience with them and they only…read moreadded to my stress. I did not want to give even one star.

About 5 weeks ago, we made the decision to put my 94 yr old mother in hospice and her assisted…read moreliving facility recommended Assured. At the time, Mom was terminal but not "actively" dying. We met with a social worker and an RN who explained the services hospice offers. It was the best decision we made for Mom and our family. Every member of mom's care team - Kari (social worker), Nancy (RN), Patrick (LPN), and Janice (aide) were completely hands on. Not only did they offer quality care and loving support to Mom but also to our entire family. My mom passed away 5 days ago in a way that offered a dignified and peaceful passing. Our hospice "family" gave us a gift of quality time with Mom, and we will forever be grateful.

THE WORST! My Aunt was in Hospice care with Assured at her Senior facility. The aide panicked when…read moremy Aunt had a stomachache and shoulder pain and called 911...Did not call me, or their Hospice nurse...sent straight to the hospital. Now it has been a logistic nightmare of hospital and hospice rules and regulations. Finally trying to get my Aunt back to her apartment and Assured has refused to now give her care. I talked to the owner Zahir, and I told him I was confused that they were telling me they would not care for her when they had not even assessed her. (My Aunt was back to herself after being drugged up on Ativan at the hospital for three days) He kept telling me.."My attorney this, my attorney that..." I said, "I do not believe your attorney is the one giving her care and that I cannot believe you would be making decisions for Seniors based things that were not factual, and may I remind you that we would NOT be in this situation if your aide would have not called 911 and we would have treated my Aunt the way that we signed up for..."HOSPICE"!...Do I need to have my attorney contact YOUR attorney?" Zahir said, "Forget it now, we will not reassess your Aunt and we don't want anything to do with you or your Aunt" 'click' Yes, the owner hung up on me because I questioned him on his integrity. A NIGHTMARE! NEVER, ever, EVER use Assured Care. You just do not know what you're getting! Guess what, my attorney WILL be contacting your attorney!