You have to pay to use their website. Information should be free. I can't even read my local news unless I pay for it. Insane and I hope they continue to loss business read more

Wish I wouldn't have bothered to subscribe. My online account was activated and then deactivated a few hours later. Disappointing!! So far- no response from customer service. read more

Poor quality reporting: inaccurate information, obvious prioritization of sensationalizing stories.

Might be the worst at delivering anything that I have seen,. paper might be delivered 50% of the time, never get credited for the missing ones, complete waste of money,. after 50 plus years of having a newspaper delivered to the same address including the old Globe democrat, it is time to finally cut ties with the stl post dispatch.. customer service is very poor,, delivery service cannot possibly be any worse, read more

I've brought the obituary section problems to the management to no avail. These people can't list obits in a alphabetical listing. Evidently, they can't figure out how to "sort" on their computers. I've compared their fiasco to the Boston Globe, which does know how to "sort" in an alphabetical correct listing. Wise up st louis post. Learn how to present your daily obits alphabetically. read more

Today's edition 8/09/18 had the TV Guide for Wed. My main complaint is their billing dept. I hate to open the statement when it comes since it is usually inaccurate. Often they overlap the dates to their own advantage. The paper gets smaller. Who is responsible for the proof reading? So many mistakes. They no longer have local staff doing the movie reviews. It seems they have very few reporters and rely on journalist of other newspapers. The paper has become a topic of conversation in social circles. I hear many complaints. Not once have I heard a praise. The combining of the Home section and the Entertainment section in the Sun. paper is a joke. read more

I DO NOT recommend subscribing to the St. Louis Post-Dispatch. I've had to request re-delivery of the Saturday edition of the St. Louis Post-Dispatch due to missed deliveries and missing sections for 2 months now! I've called customer service and they say they will let the carrier know and inform management. Nothing has changed. I will be cancelling my subscription next month when it comes up for renewal. read more

I wanted to comment on the St Louis Post-Dispatch article about Fodor putting Missouri 7th on the do-not-visit list, and ran smack into this announcement from the Post: "We provide this commenting area for readers to exchange ideas and opinions on the day's news. Passionate views, pointed criticism and critical thinking are welcome. Name-calling, crude language, off-topic remarks and abuse are not. You must be logged into a personal account on Facebook to comment. Readers are responsible for their comments and abuse of this privilege will not be tolerated." Really? "You must be logged into a personal account on Facebook to comment."? Has Mark Zuckerberg bought the St. Louis Post-Dispatch? or is some editor trying to simplify the job at the expense of free expression? Clearly, the St. Louis Post-Dispatch is no longer Pulitzer-worthy. read more

I would give zero stars if possible due to terrible delivery. We had Sunday only delivery since late March and inserts and/or paper itself not delivered 6 times in about 3 months. I called each time and several times still no replacement. I asked to speak to a manager 2x and never had a return call. It's a waste of my time to have to call to get the product I paid for. Save your $. I cancelled the subscription. Let's see if they know how to give a refund that they promised. read more

closed all hours you have delivery issue. impossible to log issue on or thru website. just have to make sure they don't have my credit card on file/not be renewing! read more

Horrible delivery problems. Just a total joke and waste of money. Five missing papers in the last two weeks. Don't waste your time or money.

I started a subscription never got the paper. They called wanted me to come back a second time i said yea. Still no paper cancelled agian. Idk what the problem is on getting a dang paper on a sunday morning. Thats all i wanted was sundays only. After that second chance ill just get un my car and go to the as station for a paper. And btw the only time i had service only gotten my paper one time only then it was in 2 diffrent bags scattered around the yard like a scavenger hunt. read more

this has been years ago but still makes me mad when I think about it. signed up for 13 wks or whatever amount of weeks it was, decided not to re-subscribe . long story short they were still bringing the paper I thought by mistake and I only signed up for 13wks I don't remember how long it was they kept bringing it but , dont' think it was a real long time and they tried to charge me for their error! I signed up for 13weeks I agreed to 13 weeks if I didn't re-subscribe apparently I didn't want it .. and I refused to pay for the extra papers if they think that's a way to keep customers they are mistaken. read more

$727 to place a small picture and short paragraph in the obituary section?! To dig the gravesite and have a burial in one of the most beautiful St Louis cemeteries is only $500. The Post-Dispatch certainly knows how to take advantage of people. read more

Kept charging after I unsubscribed. Never even delivered anything when I was subscribed. Called at least twice a day trying to get me to subscribe again read more

Delivery man stated to me that "I don't do tubes" for inserting the DAILY paper for a 90 yr old man, when the tube( attached to mailbox) was set up by "The Post" and has THE POST on the yellow tube.. Subscription cancelled!!! No one at Post would help with this matter. Another neighbor, handicapped complained also.. No one followed up and she cancelled hers, too.. We don't need the paper, we can get what we want on internet. Plus the wonder why sales are down. Just lost 2 account's at the cost of $400 for both.. Thanks. read more

Terrible carrier service. Missed three days in a row. And when you do get it, you never know when it will arrive. Sometimes it is before 6 AM and sometimes after 9AM.....Just unreliable service. When you call (India?), they are very courteous, but the service is never consistent. read more

Customer service is terrible! The persons in this office are incompetent, and the newspaper appears to be using a company based out of the U.S. read more

St. Louis is lucky to have such great reporters (especially the sports desk). Not really concerned about paper delivery , as some are, when you have been able to read it online for over 30 years. read more

Had paper delivered to the house. Signed up for auto pay. everything was o.k. for some time. Had the occasional miss but, things changed. The delivery got real bad as in more misses than deliveries. Called and complained about it. Was told it would be taken care of and they would credit my account for missed deliveries. A lie. More missed deliveries. Cancelled newspaper. Was called several days later and was convinced to give them another try. First two days I got the paper after that no paper. Sadly, this is the only game in town. Talked to a supervisor and he said it would be taken care of. Another lie. Cancelled paper again this morning. I only wish somebody in management would read these reviews and do something about these problems! read more

I live in O'Fallon,MO. 4 times in the past month I've had my Mailbox used as a target. I've found parts of the mailbox on the ground with the paper laying nearby. It's obvious and it's not funny. One more time and I'm canceling my subscription. read more

Their online account management is terrible. Difficult to maneuver but when I attempted to update my credit card, the drop down for expiration date ended at 2020. All of my credit cards expire in 2023. No way to complete update. Calling customer service is frustrating. Uncaring uneducated and incompetent personnel. I only continue the Post for columns by Bill McClellan and Daniel Nieman (along with the Food Section) read more

I paid for a full year of the Sunday paper delivered. It has been 2 weekends and still no paper. I keep calling and they say they will tell the carrier to bring it and still nothing. It is Sunday again and no paper. They say same thing every time I call. So sad that you pay for a service and get nothing and customer service doesn't help. I just want my $ back. I much rather drive to the store to get the paper. At least I know I will get it every week. They even said I can read it on line, I told them I ordered the Sunday paper to cut coupons. Not sure why I have to fight to get a service I paid for. Never again. I will call tomorrow to get a refund. Wish me luck! read more

Consistently poor customer service. No paper came today. Called customer service. Could barely understand agent. Assured me I'd get the paper. No paper. No communication. No follow through. I know it's the only game but really? I'll likely still get charged unless I take action. Get it right STL PD!! read more

After voicing my complaints about the Post-Dispatch in a review on 2/15/2022, I was contacted today via telephone by a representative of the company. The rep resides in the area where I live and saw a duplicate of my complaint on a neighborhood social media site. He was a very personable individual, and he apologized for the delivery problems I have been experiencing. He acknowledged that they have become aware of delivery problems in my area and that they will endeavor to rectify this issue. I certainly appreciate being contacted personally and at least for the moment, have renewed faith that the problem will be alleviated. Jerry Kwiatkowski Imperial, Mo. read more

Only legitimate St. Louis newspaper. They actually do their research on the stories they publish and have great sports coverage.

I have been receiving a daily newspaper at my address since 9/1997 and I call today about a missed paper and you do not have a record of me or my address or of the contractor who was delivering said newspaper. I find this hard to believe you do not know where your papers are going. read more

The Sunday paper was supposed to have two coupon sections (one Red Plum and one Smart Source) on June 12, 2011. I checked three different papers at my purchase location. The first paper had a Red Plum, the second had a Smart Source, the third had a Red Plum. No paper had both! I called today and asked about the problem and asked if they could send the missing coupon section to me. The answer was no. I was told if they run low on coupon sections, they spread them out in the papers that go out of town. Is that fair? I pay the same price even if I do not get the entire contents. I think I will switch to the Kansas City Star for my coupon inserts in the future. Customer Service was CUSTOMER NO-SERVICE (as Clark Howard would say!). read more

Delivery problems that can last for months while at the same time they give you 30% increases on your bill. "Customer Service" is a call center somewhere on the west coast, they assure you the problems will be fixed but its just lip-service. The paper itself has become grossly biased Liberal content, bias is not something I want in a news source. read more

The worst news website on the web. The content becomes irrelevant when you are on a porrly constucted site that can't pull off the most fundamental tasks. loading stories takes forever and often time out. Videos are the worst, most of the time they just flash a message that is in unavailable. The most telling sign that this paper doesn't care about the online reader is there is no function anywhere on the site for feedback. I try to follow the Cardinals everyday. Reading the Post's stories on line takes longer than wathcing the game. read more

I literally created a yelp account so I could write this review. If I could give zero stars I would. My husband and I were at an event where they offered certain perks and free items to retrieve at other locations. We signed up for one month and then went to those other vendors and they had no idea what the free vouchers were for. This is the shadiest company that will do anything for business in a dying industry. Consider me part of the reason no one reads written print anymore. read more

Do not subscribe to their paper delivery.....when the paper is delivered wet they do NOT keep a record for extending the subscription dates even though they will tell you they will & then later w/ the next wet paper &/or non delivery issue they will make out like there never was any previous issues. I will not be renewing my subscription in April....or I guess I should say March! read more