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    St Louis Medium Security Institution

    3.7 (3 reviews)

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    Downtown St. Louis License Office

    Downtown St. Louis License Office

    2.3(6 reviews)
    5.4 miDowntown

    After requesting a property tax wavier (that I ultimately didn't need) for renewing my car…read moreregistration, I asked the City Hall clerk where the nearest DMV was and she recommended this location, which is fairly new. I found a parking space right across the street. The waiting room is well air-conditioned and features a friendly security guard. I took at ticket but didn't have to wait long at all. The worker quickly processed my renewal request, ignoring that I didn't have an updated insurance card. I had a question regarding later re-titling my two autos and she wasn't sure so she called her supervisor. She then came back to her computer, looked up a couple things, and still had some questions, so she called her supervisor again until she was certain she understood everything. I was grateful that she didn't just pass the buck and let me make mistakes She printed out the forms I needed and I was on my way. Excellent!

    This raggedy place with its angry, unprofessional employees needs to be shut down. Bad service…read more Long wait standing in a line in a hot hallway for a woman to look over each person's paperwork before they even allow them to enter the customer area, then still getting turned away IF you get past her (the evil gatekeeper), which, while i was there, was 0 for 8 even getting past her. It should not be this complicated to renew a license plate or get a driver's license. I went to this office THREE days in a row, each day getting turned away for ONE reason, getting that fixed, returning the next day for them to find ONE other reason to decline me. On the 3rd attempt, I was turned away again, because my sister scratched out an error on the title when she was transferring her car to me, they said she'd have to sign an affidavit stating she didn't do it to be deceitful, that it was just an accident then I return with her signed affidavit. I asked if it needed to be notarized, they said no, just have her sign it. But when I came back with it signed, they asked where my sister was. My sister was in the car, she is ill and on oxygen. They told me if she didn't come up with me, they wouldn't accept it. I told them they could come down to the car to see her, but they wouldn't do that. I spent 3 days, several hours, fooling with them trying to just get plates for a car my sister gave me, and never got it accomplished there. I left there, went to a dmv on St. Charles Rock Road in Bridgeton, and left there in less than 10 minutes with plates for the car from a very professional clerk with no "I hate this job" attitude like the ones downtown. I understand legal is legal, paperwork has to be legal, but the petty things they were giving me such a hard time about (scratching out 2 numbers because she realized she was putting down the wrong address) and standing in that hot hallway waiting for the woman to spend 15 minutes screening each person were unnecessary, it's just a license plate, not an issue of national security. There were lots of elderly people waiting in that line who could barely walk, let alone stand for an hour to wait for her to screen them. One old man had been there the day before when I was there and got turned away both times, the first time because he needed 2 pieces of mail with his name on it, the 2nd time because the 2 pieces of mail he brought were both from Spire, it needed to be from 2 different companies. So this elderly, retired vet stood in line for an hour both days for tags, just for tags, not for the keys to the money vault, and was turned away both times, that's disgraceful and disrespectful.

    St Louis Medium Security Institution - publicservicesgovt - Updated May 2026

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