As an avid lane swimmer, this pool just doesn't cut it. I will admit that I'm used to 10 or 12…read morelanes versus 6. For one, there's way too few lanes and too many people "scheduled" to use them. One minute you're swimming along the next minute there's two other people in your lane! You don't need three people in a lane if there are other lanes that only have one person in it. I watched as this happened to several lanes where the people had to stop swimming to figure out what was going on because the people that joined their lane weren't really swimming in a circle. They were kind of trolling along. And that's not what lane swimming is for. It's ridiculous. You can't Get in a decent swim if you're having to stop and wait for people to move along. Finally, why do I have to "check in" at the desk if I have registered, only to have to then go scan my card to enter. I was told I had to do this. but then there were patrons who said that I didn't have to do it. Also, the availability times are extremely limited. They need more times in the afternoon between 2 and 5 PM.

not a fan of some thing about this place. really really really used to like it but know I don't…read morelike it as much. Hopefully things can soon return to the way they treated people befor.

I wouldnt bother...my father bought a hot tub from them about 20 years ago (my father was the type…read moreto buy reputable and long standing items WITH SERVICE CONTRACTS AND PROVIDERS)....I called them to set the hot tub up this week and they told me the brand they sold my father, they no longer service.....dont do business with people that STOP SERVICING ITEMS THEY SELL!!!! THESE ARE SUCH PEOPEL!!!!

Found the original owners manual and information for our propane fireplace and figured why not call…read morethe company who installed it. Explained what the fireplace issue was (wasn't igniting) and was told it's a $149 service fee plus roughly $50 for the part. There was a 3-5 week waiting period- fine it's busy season. Called after week 2 just to see if I could get on the schedule in the next couple weeks. Rich called the next day and said he would come on Saturday. Awesome. He came, cleaned it, changed one part. Unfortunately I had to leave for an event. After getting back home I was told it was $300. More than shocked at that since I was told it would be $200 when I first called. Rich called a few hours later and said my husband shorted him $200. Said he put the money in his pocket and left, that he didn't have any other money in his pocket so he had to of shorted him. Found that hard to believe as we are a small business, we would not do that. By the time I called rich back, he then said he must have lost the money and forgot he had $101 in his pocket prior to coming. I asked for a receipt so I could look into why it was $100 MORE than what I was told initially. Rich refused to provide one cause he's "saving me money". Contacted the company 5 times within a week and even showed up once. Same story every time, Pat (service manager) is not available. FINALLY got in contact with Pat and wow. Incredibly rude. I could barely get a word in, could barely explain what happened. Pat continued to talk over, only backed up rich. Stating "time is money" and if it takes longer they have to charge longer. In my experience with contractors, a service fee is a service fee. It could take person A 2 hours to do something but take person B 5 hours to do the same thing. Originally said the part I needed was $50 then went to $100-$120. I finally just talked over Pat enough to say I am done with this conversation, I promise to NEVER return. Should have called another company. If you are referring out sub-contractors then you need to advise your customers you are referring out. THEN you need to let your customers know there COULD be higher service charges since the referred people don't work for you. You also need to let your customers know that your service charges "START AT $149". None of this was explained to me- first time customer here. Here I am thinking I'm spending $200 to get my fireplace fixed and working again, just to spend $300 and a complete hassle. I truly thought a company like this, and being a first time customer, would have made things right. I should have known when Pat refused to call me back.

Service after the sale is Oustanding. Clearview Fireplace are true professionals. First and…read moreforemost they had[have] a Pilot Assembly 3 Way replacement part that is no longer manufactured by the company who sold me my fireplace. The price is amazing. The part warranty is 3 months. My first part arrived and was installed by an HVAC contractor. It lasted for only 1 week. I called in to report my problem. The customer service rep asked me to describe my problem. She said no worries. We will send out a new part by FedEx 2 day, with a return label to send back the defective part. Just as she promised the parrt arrived quickly. My HVAC contractor just installed the new part. It works! I will return the defective part by FedEx first thing in the morning.