I notice that the two reviews posted here center on the rehab unit and they were very good when my…read moresister first went there. My review is regarding the nursing home care where my sister is a resident. She has extremely limited mobility. It seems the more help she needs, the worse her care gets. She is told she does not try hard enough, that she should be able to do things which she physically cannot do. There are a few good aides, but more often than not she finds their attitude inappropriate. As is the case in many of these situations, if she complains she fears retribution from the staff. It is the direct care part of this place that is lacking compassion and concern for the residents.

My dad is currently here for rehab. The staff has been great with communication with the family. He…read moregets physical therapy 6 days a week to make him stronger to go home

Do not use this company unless you want nonstop calls. I'm reviewing the company and/or the people…read morethat work the rochester, ny region, I called little less then a year ago to get help I found out within 36 hrs, that this company could not help us with our inlaw, I called, emailed and texted the women, explained the situation, appreciated her help and said we wouldn't need her help anymore. After 6 months of blocked calls and texts because I got tired of asking nicely to stop contacting me, I blocked the number, after a few months my number was given to someone else, I asked her to please remove my number and to not text or call anymore after 10 months of this. I called Friday, the women promised me my info had been removed... it's been 3 days, I'm getting twice the calls now, and a second batch from a sister company called aging care...this is harassment at this point, going to have to inquire by our lawyer to find out how to end this! It's ridiculous!!! I'm sorry I ever called them now!!

Staff at the facility were always welcoming and kind. They have a lot of activities going on and…read morethe courtyard is nice.

After the treatment or the lack there of for my father-in-law I wouldn't take a sick animal…read morehere...Sure it starts off friendly enough and then once they have you the fun starts...He was there for wound care which only got worse as they had him, eventually he had to return to the hospital in worse shape than when they admitted him into Kirkhaven...We turned them into the state and after 3 months we heard back from them and they were no help whatsoever, seems somebodies getting paid...Trust me don't send a loved one here under no circumstances...

My father spent the final 2.5 years of his life at St. John's. While we were initially relieved he…read morewas placed here, we soon discovered that the "community-centered" reputation is a facade. St. John's has dropped from a 3-star to a 1-star Medicare rating, and my family's experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John's refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: "You haven't shared anything that I don't already know. If you want to move him, I have lots of people who would like his bed." Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John's to anyone who loves their family member. St. John's: Do better.

After hip replacement, I went for rehabilitation. Rehab patients and long term patients are…read moretreated exactly the same. Instead of promoting my independence, the lack of sufficient nursing staff caused a lack of autonomy and individuality. Unreasonable wait to be assisted to the bathroom. One time, I waited 3 hours. I waited 6 hours for pain medication because it was "forgotten". Not acceptable. The call button was put out of my reach. Most direct care staff are wonderful and doing the best they can for patients. Meals are simply awful. Not much is made in the kitchen. When the menu said "banana bread", I imagined a fragrant slice. What it turned out to be was a commercially prepared, sealed plastic bag with a greasy piece of something inedible. I self discharged after 4 days. I do not recommend this place. Still have nightmares about it.

Not good apartments not good management they lie constantly about open availability and there is…read morenone They ain't got no to worry about me

I am absolutely adore living in Hanna Properties. I have rented from many places and never have I…read morefelt more at home or at peace then my Whittier apartment. As a Deaf resident, I never felt like a burden when placing an accommodation request. It's quiet and beautiful place where I can do yoga, knit, work from home and enjoy family night when my family comes over. Requests are handled in a timely manner and the staff are always friendly. If you want to live anywhere in Rochester, I would suggest you live here because there no other place like it.