1. St John's Hospital-Aurora

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Aurora, MO

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St John's Hospital-Aurora

5.0 (2 reviews)

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Mercy - Mercy

Mercy

1.8(109 reviews)
28.0 mi

Mercy Hospital bombed in a BIG way with their new "AI bot Toni." I have been made aware that this…read more"Entity Toni" has been just rolled out today! What a nightmare it was for me to speak with a HUMAN to talk with my Dr's office as I have been feeling ill for the past week. I finally called Main Mercy who took my complaint & then transferred me to Dr. Pilapil's office who already was copping a major attitude early in her shift today! For all Mercy patients call the following # for Patient Relations @ 417-820-9272 & they did not pick up their phone today BTW. Here is an email address for those people who want to put things in writing: clientservices@mercy.net Mercy you have gone backwards in good old fashioned customer service. When people are sick they want to talk with a human being who understands what another human being is trying to get across. An entity DOES NOT! Lastly, my sympathy goes out to all the people who answer the phones for Mercy as they will get to hear all the unhappy, nasty and angry patients that just want to be heard. Good luck fellow Mercy patients

I just want to give a shout out to the entire team at the 4A 4th floor for the care I was given…read moreover the last 5days I was treated extremely well & just want to say thank you to everyone who made my stay very pleasant 5star + from room 4 114

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Mercy - Someone Threw Up On The Floor And Blankets Left.

Someone Threw Up On The Floor And Blankets Left.

Mercy - This is A waiting room full of elderly people in wheel chairs  some have been here 12 hours or more.

This is A waiting room full of elderly people in wheel chairs some have been here 12 hours or more.

Mercy - Filth Everywhere You Looked. How Do People Get Healthy In Disgusting Surroundings?

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Filth Everywhere You Looked. How Do People Get Healthy In Disgusting Surroundings?

Northwest Medical Center - Bentonville - Wound not cleaned prior to being wrapped. This was when I got home I took the bandage off.

Northwest Medical Center - Bentonville

3.0(52 reviews)
51.0 mi

I came here last Thursday for a blood test - so that is what my review will be based on. That was…read moremy first time here, as I come more often (well hopefully I won't have to come often, but you know what I mean) I will most likely update my review. PARKING: There is a decent size parking lot, but I feel like it could be better and it could be closer to the entrance to the hospital. The day I went there it was freezing and it was not enjoyable walking to my car to the hospital because it was somewhat far haha. WAIT: I had to wait in the outpatient area - you are checked in by a volunteer. The older gentlemen who was volunteering that day was very friendly. My wait was somewhat long - about 30-40 minutes. Once they called my name I was taken to a little outpatient office desk and was checked in. Then I had to go to the lab and wait a little more - about 10-15 minutes. CUSTOMER SERVICE: Overall, friendly. Besides the wait, it was good. The nurse who took my blood did a great job as well.

I had a treadmill stress test today with Ashley at the hospital. She was very professional and…read morepersonable. Everything was explained clearly and my wait time was not that much. It was a very pleasant experience and they quickly got all of the information they needed to send to my cardiologist.

Photos
Northwest Medical Center - Bentonville
Northwest Medical Center - Bentonville - This promise isn't honored. Seems like a waste of paper to adorn the walls of the rooms.

This promise isn't honored. Seems like a waste of paper to adorn the walls of the rooms.

Northwest Medical Center - Bentonville - NW Medical Hospital's bandage wrapping skills.

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NW Medical Hospital's bandage wrapping skills.

St John's Hospital-Aurora - hospitals - Updated October 2026

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