DISAPPOINTING * UNMET EXPECTATIONS * POOR COMMUNICATION * LACK OF ACCOUNTABILITY…read more
We rarely leave negative reviews, but after trying to resolve this privately, we feel others should know about our experience.
This wasn't just another event--it was our daughter's first birthday, a once-in-a-lifetime milestone. The owners mentioned they'd done over 250 events, but for us, this was our one and only chance to celebrate. Unfortunately, we didn't feel that was fully recognized or respected.
PROMISED vs. PROVIDED
Promised: We would be closely involved in the decoration process, receiving regular updates and having our preferences considered.
Provided: We didn't hear from them until the day before the event, when a single photo was sent. We had to reach out about the slideshow since no one asked for our pictures. A projector was promised, but the slideshow played on a small TV in the corner.
We chose the top package, expecting a premium experience, but the decorations felt rushed, incomplete, and not as promised. There was no ceiling décor, no "First Birthday" banner like we had seen in other events, and the sign even started falling apart during the party.
When we raised concerns before guests arrived, we were met with excuses rather than solutions. Removing the green backdrop was said to be too time-consuming, so the rest of the decorations were left unfinished.
We also agreed to reduce the package cost by $180 since we didn't use their food service. Later, it was described as a special discount, which wasn't how we agreed.
The most disappointing part was the owners' attitude. When we calmly explained our concerns, one owner dismissed us with hand gestures, said, "I'm sorry I didn't meet your expectations. This is what we have," and walked away. They didn't check in during the event or follow up afterward.
Before this review, I called hoping to resolve things privately, but the owner said she didn't want to discuss it anymore. That call only reinforced our concerns.
We also asked if the AC could be lowered since guests were uncomfortable, but we were told it couldn't go below 70°.
The staff, however, was kind, respectful, and tried their best after the owners left. We appreciate their efforts and wish the owners had matched that level of care.
This review isn't about perfection it's about the trust we put in a premium service for a once-in-a-lifetime celebration. Communication, effort, accountability, and respect should match the promises made. Sadly, we left feeling like our special moment was just another booking.
It appeared to me That they were behaving to us just because we were person of colored
GIVEN HOW THE OWNERS BEHAVED WITH US. I FEEL PRETTY CERTAIN WE MIGHT GET MORE EXCUSES FROM THE OWNER FOR LEAVING THIS REVIEW.