I had been a loyal patient at Ritchie Chiropractic for over five years. Until recently, I had…read morenothing but positive experiences--friendly faces, excellent care, and I always left feeling better after my adjustments. Unfortunately, things have changed--and not for the better.
Since Savannah Thomas started working there, the level of service has noticeably declined. Savannah lacks basic customer service standards--rarely smiles, barely acknowledges patients upon arrival, and carries an attitude that makes you feel like an inconvenience rather than a valued client. On multiple occasions, I've overheard other patients expressing the same frustrations, saying things like, "I miss Joanne--she always made us feel welcome, she was so happy, kind, and caring," or "Why does it always seem like she's having a bad day?"
Let's not forget--most people visiting a chiropractor are dealing with pain or recovering from accidents. Compassion matters. The last thing you want to hear is a dismissive, "Like I said, these are the time slots available," with no effort to help. There was zero attempt to think outside the box or even say, "Let me talk to the doctor and get back to you." A little empathy goes a long way.
After this particularly frustrating interaction, I voiced how unprofessional and unnecessary her attitude was during such a stressful time. To my shock, the doctor called me back over two hours later--only to tell me I was "not a good fit" for the practice and should go elsewhere. That's not how you handle long-time patients, especially when the issue is an employee's behavior that many clients have noticed. Honestly, it made me realize why he wasn't able to retain great staff like Joanne.
With years of HR experience across three branches, I understand standing by your team--but there's also a responsibility to listen, take feedback seriously, and retrain when necessary. Unfortunately, the doctor didn't want to hear any of it. He made it clear they'd be "just fine," and dismissed my concerns entirely. That's his opinion--and this is mine, which I feel others deserve to know.
In hindsight, they did me a favor. I've since found Active Life Chiropractic, and the difference is night and day. The care is more personalized, the team is professional and compassionate, the doctor is incredibly experienced, and the pricing is better. Best of all--they still handle the insurance paperwork for you, something Ritchie Chiropractic stopped doing a little over a year ago.
If you're looking for a chiropractor who truly values your time, health, and well-being--go elsewhere. Don't settle for being just another transaction. Put your money in a place that actually cares.
