I tried to give St James Salon the benefit of the doubt, I really did because I really wanted to like them, but I don't think I've ever been so disappointed by a vendor/customer service before-
Initially, I had a great phone conversation with Lauren regarding what I was looking for for my trial and wedding day, she was very sweet. However, after the initial phone call I was getting super pushy vibes from St James and was a bit turned off, but still agreed to set up a trial for hair and makeup anyway. I scheduled the hair and makeup trial 2 months in advance, and made it for to the morning of our engagement party. After this everything got increasingly worse, honestly I felt like I was on an episode of punk'd (Ashton, I'm still waiting for you to come out from hiding)! About a month before, I reached out to the salon to confirm the appointment day and time and I didn't hear back from someone for weeks (after many attempts from me). About 2 weeks before my appointment, I realized that no one had reached out to me in regards to what I would need to come prepared with (should I wash my hair before? Should I send pictures of looks I want...etc), so I emailed the salon, called them a handful of times in a span of a week and NO RESPONSE. By this time it was about 4 days before my appointment and I knew absolutely nothing. I reached out to Lauren directly and asked her if she could confirm details for me or I would be interested in knowing their cancellation policy, I got an email minutes later from someone at the salon confirming my appointment day, time, and details. You think that's the end? No.. it just couldn't be. THE NIGHT BEFORE MY APPOINTMENT I get a missed call and voicemail from Lauren telling me that my appointment had to be moved due to a wedding situation. Honestly, my jaw dropped. After weeks, and frankly a full month, of just radio silence after I patiently and kindly waited to hear back about my appointment, and after so much frustration this is what I end up with? Im not sure if you've ever tried finding someone to do hair/makeup for you 6pm on a Friday night, during wedding season, the night before an event, but it's is nearly impossible and I was absolutely defeated and disappointed. St James made my experience stressful and frankly just terrible. I was left to fend for myself the morning of my engagement party, and let's just say I was really sad about it. I won't forget the terrible customer service I received from St James, there was not even basic respect offered to me. Im not sure how someone expects anyone to go through with a company after an experience like that- if you can't even make it for my appointment that you yourself booked and said you were available for, how am I supposed to count on you for my wedding day? read more