Five-star customer service for Brooks Mngmt Co. We were looking for an affordable apartment…read morethrough this management company referred to us by friends who had recently moved into one of their properties. Edward showed us about 7 apartments, almost weekly, and was extremely accommodating and patient with us each visit. Myrna in the leasing office was very helpful when we had questions. We finally decided on a really cool unit in a renovated mansion in Mount Washington and we couldn't be happier. The entire process from viewing rentals to communicating with Edward, Myrna and Leslie went smoothly and continued throughout the application and approval process. We moved in yesterday and they had cleaned and spruced up the place and left us a bag full of move in goodies with a welcome note. How nice! So far things have been ideal. I will update this review in 6 months to rate the place, management and maintenance but I expect it will still be five-stars if my first impression is any indication of how this company does business.

Inquired about some listed properties for friends daughter moving to the area for college. Just to…read morefill out an application they charge a $55 fee. What a scam. It doesn't cost that much to do a background + credit check, unless the property managers are shaving some $$ off for themselves. That's a good little haul just to run applicant credit. People can run their own credit check for free, but of course they won't except a credit check from Equifax, TransUnion, or Experian.

I have had to live in many apartment complexes in the last 5 years and I must say living at…read moreMarketplace was hands down the best experience of all. What really made it easy living there was the very convenient location, tons of restaurants and proximity to the harbor. The apartment complex has a roof top lounge and the city view from there is a treat at night! The apartment was spacious for one person, although I would say the bedroom was somewhat smaller compared to my previous apartments. The appliances worked great and I was genuinely impressed by how cold the air-conditioning would get. I do wish they had a swimming pool though! Even though the complex is in the middle of Fells Point, I was definitely lucky to get an apartment from where I heard no noise at all on the weekends. I would say the walls are thin and one can hear the neighbors very clearly. However, I would also blame it on some neighbors who did not understand the etiquettes of living in an apartment complex. The staff (I mostly corresponded with Kelsey Hare) was extremely polite, quick to reply to emails and very helpful. She far exceeded my expectations with regard to her professionalism and a very pleasant disposition. The maintenance staff was quick to help. I also liked that they offer deals/discount from time to time and I did end up saving a lot of money as a result. The Amazon Hub was such a luxury too! I really cannot praise this apartment complex enough and I would definitely recommend it without any hesitation. It's safe, secure and you definitely feel at home at Marketplace.

I will miss this place as I have thoroughly enjoyed my time here and truly appreciate the high…read morequality of service provided throughout my residency. I would like to extend special recognition to Regina Brannum for her outstanding professionalism, initiative, and creativity. Her prompt and thoughtful responses to every email and phone call have been exceptional. Without question, she is the best property manager I have ever had the pleasure of working with. Regina's dedication and attention to detail have made a meaningful difference in my experience, and I believe she is a tremendous asset to your team. She absolutely deserves recognition--and a raise!

An older apartment complex, but huge in scale. They have apartment buildings all around the Safeway…read moreshopping center. Super convenient. They are going through apartment renovations which is nice. Under new management. Friendly staff. tenants cover all utilities, you also have to pay trash, can get renters insurance through them for $16 per month. Come with 4 floor plans. Great location, high walking score, close to Safeway, stripe mall with small shopping selections, Columbia Association Athletic Club, Bain 50+ center, walking trails, mall of Columbia and more.

We have had the Best experience with the staff moving to our new home…read more We moved from a horrible experience and have finally been able to rest moving to Columbia Choice Apartments! Kudos to Stephanie, Roxana and Bruce whom have made this EXPERIENCE smooth and Worth the Move to a better place.

I've been living here since December, and I can honestly say I absolutely love it…read more From day one, the leasing office team -- especially Josh and Sydney -- have been amazing. Super welcoming, helpful, and they really make the place feel like more than just an apartment building. One of my favorite little perks? Coffee in the lobby And they're always hosting events, bringing in great food trucks, and creating opportunities to actually build a community here (I just wish my schedule let me join more of them!). The community itself is such a vibe -- if you're someone who wants that connection where you live, this is definitely it. As for my apartment... it's easily one of my favorites I've ever had. I haven't rented in a long time, so for it to truly feel like home says a lot. Plus, the location is super convenient for work, especially if you're in the Canton area. Highly recommend checking it out if you're looking in Baltimore

As someone who relocates often for business, I've seen my fair share of properties, and I can…read moreconfidently say this one stands out. This is our move-in review, and when the time comes, I'll definitely share a move-out review as well. So far, we're genuinely impressed. We've been extremely happy with every interaction we've had with the team. From our first tour, Josh set the bar high. He was patient, knowledgeable, and thorough. I tend to ask a lot of questions, and not once did I feel rushed. My spouse especially appreciated how engaged and detail-oriented he was in walking us through the building. From that initial tour to move-in day, every team member we encountered was attentive and informative. What stood out the most was the level of organization and structure in place for the move-in process. It made everything smooth and stress-free. We've previously rented with Greystar, and this has truly been an upgrade. The amenities here are top tier, and Josh made sure we were familiar with everything the building has to offer. We really appreciated that, because with a building this large, it's easy to go months without realizing what's available if no one takes the time to show you. Between the personal tour and the maps provided, they made sure we were fully set up from day one. The welcome package was a great surprise a cooler backpack filled with move-in essentials and a folder of helpful information. That level of thoughtfulness was a first for us. The environment here is also very entrepreneur friendly. There are plenty of workspaces, fast Wi-Fi, complimentary coffee and tea, and everything has been consistently clean. So far, I have no complaints. Any time there's a question or concern, the team responds quickly with a solution. It's also pet friendly and located in a great neighborhood. We're looking forward to our time here and will be sure to follow up with a move-out review down the road.

am very happy with my experience at Stonehaven Apartments. The property is clean, quiet, and well…read moremaintained, which makes it a comfortable and peaceful place to live. Trash pickup is consistent and reliable, and the grounds are always kept neat. The leasing office staff is detailed, professional, and very kind whenever I need assistance. Maintenance is efficient and fast, and any request I've submitted has been handled quickly and with care. Overall, I truly enjoy living here and appreciate the level of service and cleanliness throughout the community.

I love living here. the ladies in the office are amazing and provide awesome customer service. The…read morecomplex is quiet, clean, and well maintained. My neighbors are very friendly and kind. People out walking their dogs smile and speak. It's a great place to live. Jimmy came over today and filled my service requests and he did a great job. He's always willing to go the extra mile to help you.

Yes, the staff has been outstanding and very responsive. My only complaint is the width of the…read moreparking, otherwise, they are very easy to lease from which was quite refreshing.

Mr Michael in the leasing office is super helpful and gave a great tour of the available…read moreapartments. He is very knowledgeable and answered all of our questions about the area.

I've lived here for a year, I love how this buildings are made of concrete so you can't hear the…read moreneighbors in any way. I haven't had any problems with the leasing office or any neighbors for that effect. Personally I have no problem with finding a parking space because of the location of the building I live in, however the rest of the neighbors on other buildings would complain a lot about it. Only complain I have is my dryer, I've called about 5 times in one month to get it fixed, they "fix" it and it works one time then break again. We'll see what they do about that. They have a fitness center, a swimming pool, car wash area, clubhouse and playground. Overall I would rate this a very good place to live in!

Do not rent here, very ghetto, specially challenged people everywhere, they park their work vans…read moreeverywhere and they have employees coming and going all hours of the day and night. Make sure you read your lease i moved out never resigned a lease and they charged me $6000.00 and kept my deposit. READ THE LEASE!!! BE AWARE!! Not good company. The apartment was very spacious.

I have lived at the 817 Saint Paul Madison apartment complex (Mount Vernon Apartments) for three…read moreand a half years - basically the entire time I lived in Baltimore. During that period I had only the best of experience, both with the management and the support staff. Several issues that I had to deal with (eg stuck doors, water pressure, clogged toilets/drains, ...) were all dealt within days, usually a day if outside the weekends, despite none being urgent. I was always informed in advance of major maintenance (cutting off the water or requirement not to flush the water in order for emergency maintenance on canalization to be performed) and on several occasions, the management office helped me to resolve issues related to my difficult to anticipate move in/out and out of town schedule. In addition to that, throughout my stay, tenants moving elsewhere had their sales/giveaway offers broadcast by the management, which allowed me to acquire some nice furniture and electronics from a couple of floors away, for a good price and sometimes even free. Which brings me to another point - community. People living there are friendly and nice. Most of them study at Hopkins or Peabody or are young professionals who have just moved to Baltimore. Amenity-wise, the entrance door is protected by entrance fobs and keys (none of which ever malfunctioned - props to that). The hallway has a Luxer One parcel delivery service, that allows you to receive your packages without having to be at home, letting anyone enter your apartment and without fear of them getting stolen. The building provides a dedicated trash and recycling room on each floor (yay), that gets taken out and cleaned in a timely manner. The floors throughout the building are washed several times a week, keeping this place always clean and tidy. The laundry room is equipped with professional-grade washing and drying machines. The fire alarm is sensitive (beware of it when you cook or turn on the window heating unit for the first time in the year), and networked, meaning it will call firefighters automatically if not turned off in a timely manner. Finally, each apartment gets bug-busted every six months and with trash taken out regularly, no rats would even get close. At no point, I have encountered or heard of any pest-related issues. For an additional 50$ a month the apartment as well allows larger pets (cats, dogs, ...). Between the tenants, the floors are re-carpeted and doors/windows/walls - repainted. Now, you need to be aware that this building shares a lot of downsides with all other older buildings in the historic Mt Vernon quarter. Wooden windows are quite dated and hence do not provide a perfect seal and have only simple glass in them. This means you might want to add insulation in winter. This also means that you might want to consider the noise level in the apartments facing Saint Paul Street, that gets quite heavy traffic in the morning, especially if your apartment is on the lower levels. Heating/cooling is performed by a window unit, that might be sometimes hard to set properly. Due to the electricity bill being yours to pay, you might need to prepare for a higher electric bill you would have had in a centrally cooled apartment complex. However, with my studio, I have never run over $60 for electricity, even cooking at home and heating/cooling the apartment almost continuously during the coldest/hottest weeks. Overall, I would greatly recommend both the 817 Apartment complex and the Mount Vernon Apartments managment - I didn't have any issues with them and my time in Mt Vernon apartments was quite enjoyable!

Lived here 8 years. Best reviews are from 5-7 years ago. They sold the building and new owners…read morecompletely ran it into the ground and abandoned it. RUN. I loved it when I first moved in but it's gone to hell in a hand basket