smooth and easy, secure parking for overnight vehicles. Would absolutely use again on our next…read moretrip up.

Happy helpful staff on both trips. On our return from the island, someone mistakenly took my…read moresuitcase from the luggage barn. The luggage team at Shepler's found her, chatted with us while we waited for over an hour for her to return with my bag, and reimbursed our parking fee. They made the most of an unfortunate situation. Also - double check to make sure you have the correct bag before you leave the luggage barn so you don't mess up someone's vacation!

If I could give them a 0 I would. Our school trip was scheduled for May 1-3rd to Chicago and…read morecanceled with the pandemic. When it was canceled they promised a full refund but said we had to wait for all the venders to open. We waited and waited and then in mid July we received a letter saying they would only offer anything above the deposit that was paid. $300+ per family, over $8,000 for our school alone. We contacted the company three times asking for an explanation of what the $150 deposit per person was being used for with no response. While I understand this is a hard time for everyone and they made the arrangements they could not provide back up with any invoices or bookkeeping to support their calculations. On top of that the district requires trip insurance, that this company said was included, and then after they said it did not cover anything. In a second letter received by some parents the company had the audacity to lie and say the school canceled the trip and that they offered a discounted trip or credit to the school for the non-refunded deposit. We are a small school and we as parents talk to our school staff all the time. No such offer was ever made to the school. I would not use or trusting this company.

If you stay at the Grand Hotel, there is a good chance that you might have an original painting by…read moreMarlee decorating the walls. She has her own store on the ground level of the Grand and you can purchase one of her posters of the said hotel, too. Apparently, she is the daughter-in-law of the recently deceased patriarch of the owner's family. Personally, some of the art is a little too bright and borders on garish colors, but others are quite nice. She has had much artistic training as well as varied exhibits. My favorite piece in her store was a sofa that you see as soon as you enter which she has loving painted on with cheery flowers on the part where your back would be touching while sitting. It is very unique and would be a jewel in any room. It is worth a look see if you are already in the Grand Hotel.

We stayed here 3 nights coming from western MI heading home to MN. It was amazing. We stayed in…read moreroom 280, a king suite with a lake view. The balcony faced the lake for amazing sunrises and the side faced the outdoor heated pool and hot tub. We were there end of May beginning of June and the weather was high 60s/low 70s so the heated pool was so nice. The hot tub even nicer! The room was clean and spacious! The staff was amazing. So nice, accommodating. Bed was very comfortable but like all hotel rooms, the pillows were too soft for me. The room had a small fridge and microwave as well as a single cup coffee maker. The breakfast was good. Hot breakfast but still a hotel breakfast. Again, the staff so nice and accommodating! Always asking if you need anything. Each night there is a lakeside bonfire with s'mores! 5 min walk to the Sheplers ferry or if you tell the front desk, they will order you a shuttle so you don't have to pay the crazy prices!!!

Really great place to stay if planning on visiting Mackinaw Island. The breakfast is decent and the…read moreviews are amazing. The Sheplers Ferry has a shuttle that will pick you up and drop you off at the hotel. Just be aware that they advertise discounted ferry tickets but it's not for Sheplers Ferry. Would definitely stay here again when in the area.

I stayed here rather than at another small motel competitively priced b/c when i called prior to…read morebooking, the owner (Armand) was so friendly and helpful, that I felt the extra cost was worthwhile. Good decision! Room was clean, wifi worked well, never heard any sounds from adjoining room although I was there for 8 nites and there were several different guests next door. Street noise: yes, but didn't keep me awake or wake me up. As noted by another, the shower stall is small, but there was plenty of hot water and great water pressure. Mattress was softer than I prefer, but that's personal preference. Armand, his wife and staff were very helpful with questions about where to eat, what to see. While there, met a couple who'd been staying there every summer for many years. Definitely would return.

What a gem! Stayed here two nights while doing Mackinaw Island. Innkeepers friendly and available…read more Rooms have a pleasant nostalgic feel. Very very clean, good beds, and the outdoor grounds impeccable with stunning huge hanging flower pots (almost 200 of them!) and bedding plants. On the quiet side of St Ignace but only 2 miles from all the restaurants, shops, and ferries.

Did you say you can camp on the Straits and see the bridge? There is a room to walk on some sand or…read moreeven play in the water if that is your adventure. The campground is nicely maintained, everyone was respectful of the quiet hours except the seagulls Seriously, those little buggers has plenty to say each morning at 6 am. Bring ear plugs if you want to not get the morning bird call wake up. Friendly staff and the check in process was the fastest I've ever experienced at a State Park. Great job and that was such a pleasant surprise!

Great spot - stayed one night on our way thru. Pull thru site, didn't even have to unhook camper…read more Hiking trails in park taking you to beach with beautiful view of the bridge.

Repurchase tickets to go to Mackinac Island from Saint Ignace. We were scheduled to leave at 5:30…read morepm . We were a small group of 10. They had several ferries come into court and offloads which would not let us off the same. A boat would be by later to pick us up and transfer us to another dock. You're doing a good job taking pictures. We waited for at least an hour. Finally, I asked for gentlemen how much longer would be. He said 15 minutes after a half hour and went back and asked for a refund. The next day we bought tickets for the fast ferry at 8:30 am . All good spent the day on the Island . When we left at 5:30 that evening they put us on the standard ferry. We felt cheated old trips.

We have been waiting for over 1/2 hour in the hot sun. The ferry has been here for 35 minutes. No…read moreexplanation, other ferries coming and going. NOT HAPPY! This was supposed to be the 5:30 ferry from Mackinac to St. Ignace. It is now 5:53. NOT acceptable!! Shepller's next time for certain!

Apr. 29.2026. Stayed one night, pre-season. Room was very dated, doorwall didn't have a great lock…read moreon it, which leads right out to the beach area. Could almost stick my hand under the gap around the door. No extra blankets or pillows. It was a great view out the bank towards the water. Nice employees and breakfast views were fabulous.

The first night we stayed we had dinner outside on the patio at the club. Thank goodness the place…read morestays open late because we were very hungry and we checked in late. I had the whitefish for dinner with potato puree and garlic green beans. It was very good. I would recommend. We also started with the Yucatan shrimp which was full of flavor. We enjoyed dipping the toasted points into the sauce. Yum! Honestly I didn't go in to my stay here with the highest expectations, but I was very impressed with the service at the hotel and restaurant as well as the cleanliness of our room. Lots of friendly smiling and welcoming staff. The bed was very comfortable and the beach is dynamic. Perfect view of Lake Huron, and very enjoyable day or night. We had the breakfast both mornings of our stay, and I can only give that 2 stars. It was ok. Felt like a typical "breakfast included" kind of deal. The staff was very kind and attentive, and the restaurant was very clean. The food was 2 stars. Just basic. Coffee was great and like I said I was pleasantly surprised with my stay. I will definitely consider staying here again because the views and beach were gorgeous, the clean rooms and friendly staff are so important, and you're a hop, skip and a jump from Shepherd's Ferry to Mackinac Island from the hotel.