As we know buying a car is such a longggg drawn out process. So I went in prepared with my snacks,…read morewater, research , questions and patience. Also, pre approved with a great apr already (this will be a long review, fyi) FIRSTLY, customer service was MID! when I arrived, there was no one in the front to greet me. No sales person outside or even near the front. I had to walk around before I saw someone. Mind you I an appointment and I was supposed to work with Charles (who someone had to call to let him know I was there & he was recommended to me by their secretary Kherra) thankfully I didn't work with him. In my opinion, his vibe was a little off. He did not seem interested in working with me, so im happy I was redirected to Martin. Also, I want to say and make clear that Martin was GREAT! He's a good sales associate. However, the Manager Charles Wilson cost him MY deal on yesterday. SECONDLY, because I went in by myself as a female, I guess they thought I was a target, WRONG! I was prepared. Martin was great with showing me the vehicles that I was interested in. He wasn't as knowledgeable to some questions that I asked, but he did his best to figure it out if he didn't know. CONS: during the negotiation process, I was immediately asked to pull a credit application and when I refused I could sense the push back giving. I was told that there was no way for me to get an estimate regarding my monthly payments without pulling my credit. Which is false because unknown to them, I had already had a preapproval letter and my APR. They definitely could've guesstimated. As we crunched numbers and they almost got to the number that I was comfortable with, I felt as if they began to pressure me to take the offer for the car, but I was VERY direct about what I wanted to pay and that was THAT. I was almost about to agree and close the deal, but then the Manager Charles Wilson came out (mind you he didn't even really speak or talk to me prior to this BUT he did interrupt and come by the desk multiple times trying to get keys or whatever from my sales person) he came in very assertive and slightly irritated because I would not fold, and was pressuring-- IN HIS WORDS "just lease the car. I mean why wont you do that. we can run your credit and get you a better apr and down to the price that you want." I knew for a fact that they weren't going to be the APR that I already had, and I expressed that to him and again I saw the irritation as he spoke and said "well we work with plenty of banks we can beat that." He was pressuring me to pull my credit again, because by this time (1pm ish) they were really trying to sell me the car, and I was not allowing them to bully me. I ended up, leaving to think about the numbers and everything that had occurred, and I came to the decision to go somewhere else to do business. I didn't feel comfortable giving them my business after Charles tried to pressure me into leasing, even after I told him, I did not know much about it and needed to do my own research. He was still adamant about just leasing. SOOO WERID! The vibes was off at that location. If I can help it, I'll never return back or recommend this location.
***PROS: I stood my ground and decided to visit another location. & I received MUCH BETTER SERVICE from the beginning to the end. They even stated themselves that my APR rate was great and there's no need to rerun my credit again. I got the car and car note that I WANTED at a new location. Plus a few complimentary add ons that the first location never offered, they were just too busy trying to pressure me into a car. And Im only giving a 3.5 because of Martin.
