In the beginning the service is great of course but then the price doubled after 6 months. We knew…read morethe price was going to increase but not by that much. It went from $93 to $250 on the 7th month. We went to put more stuff in since we are stuck with the unit for another month this past weekend. After unloading 2 cart full of which included 2 AC units there was a paper taped to the elevator that it was out of service. We asked an employee who stated it wont be fixed for about another week. Since we were stuck again & had no choice we climbed 3 flights of stairs making 10 trips between me & my husband. Pictures attached.

I rarely give a one-star review, but Storage Blue now PRIME Storage in Union City deserves it…read more While all businesses aim to make money, some disregard their customers to do so, and this is one of them. They hike up prices unexpectedly (5 months in $213 to $223 plus tax and service fee), back out of commitments, and twist your words. Initially, they may seem friendly, but don't be fooled they're not helpful at all. Their strategy is to lure you in with 'low rates' and then significantly increase them. Also I recently lost my job so going through a bit of a financial struggle, I have accumulated some late fees, which they are fast to apply but when it comes to a credit I am owed I have been on them since May 28th to have it applied on my account and I am yet to see it. Lastly the elevators often don't work you would think with price increase the storage would be maintained but not the case. Do better PRIME Storage! Their sales associate Jose is condescending, rude and flat out the worst customer service representative I have encountered recently!!!

Cubesmart Hoboken staff is just terrific. They've helped us with multiple moves and were always…read moreincredibly kind and strategic. Many thanks!

I was a CubeSmart customer for over a year and a half, spending nearly $4,000 on storage. My most…read morerecent payment was over $250 on June 13th. I moved out just a few days later, on June 17th, and requested a partial refund since the unit would be completely vacated for the remainder of the billing period. The response? Zero consideration. No flexibility, no gesture of goodwill, nothing. Luis, the on-site staff member, was consistently kind and helpful--this is no reflection on him (hence why I didn't give this one star) The problem lies with management, who clearly have no regard for customer loyalty or fair treatment. To make matters worse, CubeSmart regularly raises their monthly rates without meaningful justification. Their website claims they "take initiative to improve and enhance the customer's experience." That could not be further from the truth. Disappointed is an understatement. I would not recommend CubeSmart to anyone looking for a storage solution that values its customers.

Rude staff. Customer service is not their priority. Made me wait outside for 30 minutes when he…read morewas just sitting inside.

I DO NOT RECOMMEND THIS COMPANY TO ANYBODY…read more I started with this company since 2019. I love how clean the facility and the price they offered, started at promising, and a decent rate plus the military discount they offered at $312.68, after 5 months, they increased my price to $347.87, then 12 months later, another increase to $381,99, another 12 months, $468.36, 7 months later, I got another bill telling me my new payment is going to be $596.21????? Like come on CubeSmart this is just insane on the price jump. I tried to call, but got hanged up on the line after 30 mins of on hold, went to the store trying to speak to the someone, no one was ever there, the sign at the door is always "will be back at this time" but when I return at the time on the time was posted on the door, it either got remove or the posted return time is extended, the main reason I come here was how friendly the sales on the phone and front desk was promising on this rate and I agreed on setting up monthly auto draft, and I was okay with the first two increase but this last one???? This price jump is absolutely mind blow to me, I DO NOT RECOMMEND this company to anybody especially when these price jump was not mentioned in any part of the initial phase during consulting. I found out about it after the 1st price jump, since it wasnt that much so I figured "okay", I can deal with that, it is not that bad. But jumping to $600 almost double from it is initial price, this is just absolutely absurd.

Elba helped me promptly and was very clear explaining to me all the options and units available,…read morefees and requirements. She helped during my moving process making my storage unit rental easy and clear!

If I could give more than 5 stars I would. Chris M. Made us feel super confident and safe for our…read morefirst time renting. The place looked super clean and he explained everything thoroughly. I had no 2nd thoughts about renting storage in this location. Customer Service was more than amazing. If you are looking to rent, specially if its your first time, come here.

My storage piece went up 225% before I was there even 12 months. Paid 4 months in advance at $75…read moreand now less than a year later I'm paying $180 for a 5x11 storage room that has all types of pipes and shit in it that doesn't give me a clear space of 5x11. I called to see if there was anything they could do for me and they basically were like no it's going to keep going up in price every 4 months too. They would rather me move out , give a new low rate to a newer customer, and then increase there's as well instead of just looking me out . Thanks for nothing ! Now I'm going to move my things and I'm going out of my way to not use any other extra space storage. Highway robbery, the mortgage on the warehouse isn't going up by 50% every 4 months so why is my price going up? At a time like this , no help for the community but what else is new.

From the owner: Store your belongings at Extra Space Storage on 2425 Tonnelle Ave in North Bergen, NJ today. Our…read morelarge selection of storage units, Business Storage, Moving Boxes, Self Storage, Online Payments, Packing & Moving Supplies, 5x5 Storage Units, 5x10 Storage Units, 5x15 Storage Units, 10x10 Storage Units, 10x15 Storage Units, 10x20 Storage Units, 10x25 Storage Units, 10x30 Storage Units, Moving Carts, Climate-Controlled Storage, Deliveries Accepted, Drive-Up Access Storage, Electronic Gate Access, Car Storage, Motorcycle Storage, Outdoor Vehicle Storage, Overnight Security Monitoring, Kiosk, Wide Drive Aisles, Elevator Access, RV Storage, Solar Site, Video Surveillance, Manager On-Site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Moving to this storage location was the best decision I made. If you are transitioning to a new…read moreapartment and need to put your items somewhere this is a great facility. Well air conditioned and very clean. I got in for a 2 month special and signed a new lease before the 3rd month started. Juan and Kendall have been awesome! Ask them when the best time / date to move in before your move. And come by to check out the storage unit size.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

The employees here are great. I've known Guru and Daniel for years. The younger lady Mohini and the…read moreother younger gentleman (I cannot remember his name) are also very great employees. They are always helpful and kind, professional and patient. They are clearly doing their best in what is a demanding environment. Unfortunately, I witnessed management speaking to them in a disrespectful and discouraging manner, including comments implying that employees were easily replaceable. It created an uncomfortable atmosphere and reflected poorly on leadership. A strong team deserves to be treated with the same level of professionalism and respect that they give to customers every day.

I had never used a storage facility before but everything here went very smoothly. From setting up…read moremy move-in, daily check-ins and final move-out. Great hours and excellent location. Daniel is very accommodating. The one thing which would have been nice is a pallet jack/fork lift and ability to put my items on a pallet when moving out. But I understand this is a self-storage, so they do not have those tools. 5 stars

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.