I purchased a SRM 1216 12 gauge shot gun from a seller in Maryland in Aug 2019. When I finally fired the weapon around spring of 2020, the gun would not load or eject rounds properly. The seller subsequently returned the gun to the SRM manufacturer in Idaho. SRM sent back a replacement shotgun of a different color (black); the one I purchased was green. I called SRM Arms in Idaho and spoke to the company president, Jeff Hajjar. He said to the mail the gun back to Idaho again. I remarked that the seller might complain about the additional shipping costs. Jeff lost control and got angry and yelled "F..." the seller and "F..." you, then slammed the phone up. I paid over $2,000 dollars for this weapon, and surely didn't expect this kind of service. This is a far cry from what is said on there website: "SRM Arms provides a lifetime guarantee on all its shotgun models. Your satisfaction is paramount to our success and we will do everything, within reason, to assure your confidence and satisfaction with our products and company."
Due to this type of reaction and abuse, I would like a full refund for my purchase (invoice number: 94256). read more