I bought my Hamiton watch from Watches Unlimited for the first time and the experience was more…read morethan positive. The owners and his father is the most honorable business men doing business southlake mall in my opinion. I notice a marginal price difference the next day after purchase. They offer me a price match and gift for more doing continous business with them. In today's E- marketplace where the customer has a wider choice of products and services. A business must be able to meet customer expectation through either excellent customer service or quality assurance of the product or service. They have exceeded my expectation. DEEDS NOT WORDS.

I've had hats embroidery with jewels and sequence stones .I've had heels cut down done.read more

Always receive service with a smile and great work!! I love my cleaners! Whether it is last minute…read moreor timely drop offs, they deliver! I just love them! Very sweet family!

Mr. Kwon is an amazing man. Master Goldsmith. Truly great customer service. Large selection of in…read morestock top quality jewelry. If you don't see it= Mr. Kwon will make it true

Buys a diamond ring knowingly with fat fingers. No problem I'll just get it sized.. walked in…read morerequested service they quote me 75$ claiming they took 10$ off the price as a deal. Immediate u turn out I went over to the jeweler located in the front left the guy who makes grills. He resized my ring within 20 minutes for 10$. Ten dollars! Sooo if they ripping people off with ring sizing I can't imagine what scam they could have regarding their gold and diamonds

Knowledge, Professionalism, Care, and Courteous Southern Hospitality regarding service…read more Impressive. Go to place for Antique Clocks. They don't make 'em like John Freeman any more so take advantage of the service opportunity.

This was my second time for clock repair. This guy knows everything about clocks! He was about to…read morefix mine while I was there and he explained a lot about how it works. It was more detailed than the instruction manual!

Very fast and efficient service! I went in for an anklet clasp replacement and they immediately…read morefixed it on the spot. Great customer service and they also have a cool selection of jewelry for sale.

Amazing service my watch and ring done in minutes. I have found my jewelry store. I will not go…read moreanywhere else this is the spot for me.

2026 update: I'm still a loyal customer! I do not care how far I have to drive. It takes me roughly…read more45 minutes without traffic, and they are worth every mile. I also have to remember that they offer same-day service if you arrive by a certain time, which is a huge plus. I really appreciate their walk-in service. They're always courteous, helpful, understanding, and affordable. Thank you for your continued great service!

They repaired both my TAG watches. One they fixed immediately. The other they did in a few days…read morebecause they had to order a part. Great service, great price and nice people. Located in the Kroger.

Very prompt and very friendly customer service support. Fast service. Yes, I would shop here again…read moreand would also tell my family and friends. I would give them a 5 rating.

First of all I had this place the owner to resize my wedding band that had five stones in it. For…read moresome reason one of my stones fell out so I brought it back to this place and the owner Sunny or whatever his name said he could put in a diamond and I paid roughly around 181 dollars. Not even a good month the stone came out again. So this time he was like he wasn't sure it was the same stone so he finally agreed to repair it again at no charge. So just the other day I took the ring to a jeweler for an upgrade. He had two other people to look at it the the scope that used and said whoever repaired your stone only glued it in and did not set the diamond in correctly. Then this is the kicker. They tested all my diamonds and they were diamonds the one that was replaced is a cubic zirconia. I took it back to this place and confronted this man. At first he wanted to lie and then stated he repaired the ring the second time for me at no charge. So I guess since he had to repair again he glued in a cz. I will be reporting this place and yes they prey on a certain demographic of people in that area. Rip off to the core. Please by pass this place. And no I wasn't trying to give them not even one star.

This place sells fake jewelry. And this was a gift that when the person took it up to wear it they…read morerealized it was tarnished and this was sold as real gold. I hate them abs I was supposed to post this a while ago but cleaning out my phone and saw that I never did

Horrible !!!! These people will rip you off pls be carful !!!…read more These diamond may look good in the glass but the quality of their diamond is extremely horrible !!! They mark the prices on the ring several ten and thousands more than the actual price to act like you are getting a good deal ..Low quality diamonds, poor customer service,prices are way too high !! Such a rip off !! The way design their jewelry are nice but once you buy it you will notice how dull they get !! Not worth the money !!!!

Good service Good price…read more Experienced staff Coming again and again I had watches adjusted and ended purchasing a chain from them, while I waited.

5 stars!!!! I had an amazing experience at midtown jewelers. Jennifer was extremely helpful, kind,…read moreand attentive. I brought in my dad's vintage seiko watch which was absolutely filthy after sitting around for ages and they did a pristine job of cleaning it. I also wanted the battery changed my unfortunately the inside was corroded but they offered me several solutions for that as well and tried to see if seiko had any parts to replace the inside so they could change the battery. Pricing is VERY reasonable and they are very quick and efficient. I would definitely recommend my loved ones and friends to go to midtown jewelers.