Big Shout Out To Southland Pawn And Jewelry for fixing my Gold Breitling watch for FREE!!! I…read morebrought my watch to them in July but never received any calls about the repairs that was due 2 weeks prior. I waited two more weeks and then called. The young man who answered said it was a delay with the item they ordered to repair my watch and it could be due to the Tariff situation. Anyways, two more weeks passed and I called back in which they told me the young man I spoke to before had quit and they didn't see my receipt or info. Finally the Owner got in the phone and found the information and the band and realized it was sitting somewhere due to the guy who left forgot to mention anything about it as well as the parts were in. After talking with The owner he made me real happy by apologizing for the inconvenience and HE AGREED TO REPAIR MY WATCH HIMSELF THAT DAY FOR FREE!!! Yall, I recommend Everyone to shop and get their jewelry repaired by these guys!! They Deserve 10 stars!!!!! Thanks again guys!!!!‼‼

I have been doing businesses with Southland Pawn for several years. The owner and staff are amazing…read moreand patient. I shop with them all the time. When I being merchandise to them I get Top Dollar. I would recommend them to anyone. They get the highest rating from me because they treat me with dignity and respect every time I come in. They are truly The Best Pawn Shop in the land. DT

I'm extremely disappointed with the necklace I received. The craftsmanship was far below what I…read moreexpected from a professional jeweler. The necklace is not the correct length or style that was discussed. What's even more concerning is how the pearls are attached. Instead of being properly set or integrated into the design, they are essentially tied onto the chain with string. This not only looks unprofessional, but also raises concerns about durability and quality. Overall, the piece looks rushed and poorly constructed even though Tony had eight weeks to complete my request. I would not recommend this jeweler if you're looking for attention to detail, quality workmanship or job completion in a timely manner.

Tony and his wife are awesome . Very patient , fast service , pleasant people and the price was…read morevery reasonable! I would recommend anyone go to J & W Jewelers . Super awesome business

2026 update: I'm still a loyal customer! I do not care how far I have to drive. It takes me roughly…read more45 minutes without traffic, and they are worth every mile. I also have to remember that they offer same-day service if you arrive by a certain time, which is a huge plus. I really appreciate their walk-in service. They're always courteous, helpful, understanding, and affordable. Thank you for your continued great service!

They repaired both my TAG watches. One they fixed immediately. The other they did in a few days…read morebecause they had to order a part. Great service, great price and nice people. Located in the Kroger.

Mr. Kwon is an amazing man. Master Goldsmith. Truly great customer service. Large selection of in…read morestock top quality jewelry. If you don't see it= Mr. Kwon will make it true

Buys a diamond ring knowingly with fat fingers. No problem I'll just get it sized.. walked in…read morerequested service they quote me 75$ claiming they took 10$ off the price as a deal. Immediate u turn out I went over to the jeweler located in the front left the guy who makes grills. He resized my ring within 20 minutes for 10$. Ten dollars! Sooo if they ripping people off with ring sizing I can't imagine what scam they could have regarding their gold and diamonds

The staff is super friendly and helpful and they do amazing custom work and repair! Can't recommend…read moreenough - I've gotten many pieces done.

The best jeweler in the ATL!!! Always come here for my watch needs. Visit these guys for top shelf…read morecustomer service!!!

I've been shopping with SRAY Jewelry for about two years now, and I absolutely love them! I've…read morepicked up ankle bracelets, necklaces, earrings, and bracelets--and every single piece has been beautiful and great quality. But what really keeps me coming back is the amazing family behind the business. They're so kind, sweet, and genuinely helpful. Every time I meet with them, it feels more like visiting friends than shopping. They always make me feel like part of the family, and that kind of warmth is rare these days. I highly recommend them!

From the owner: At Sray Jewelers, we dedicate ourselves to crafting exquisite jewelry that transforms personal…read morestories into timeless treasures. Through masterful artisanship and genuine care, we deliver unparalleled value, ensuring each piece becomes a cherished symbol of life's meaningful moments. Crafting elegance in diamonds, gold and silver, we do custom grillz, custom jewelry and expert repairs for jewelry and watches.

Very prompt and very friendly customer service support. Fast service. Yes, I would shop here again…read moreand would also tell my family and friends. I would give them a 5 rating.

First of all I had this place the owner to resize my wedding band that had five stones in it. For…read moresome reason one of my stones fell out so I brought it back to this place and the owner Sunny or whatever his name said he could put in a diamond and I paid roughly around 181 dollars. Not even a good month the stone came out again. So this time he was like he wasn't sure it was the same stone so he finally agreed to repair it again at no charge. So just the other day I took the ring to a jeweler for an upgrade. He had two other people to look at it the the scope that used and said whoever repaired your stone only glued it in and did not set the diamond in correctly. Then this is the kicker. They tested all my diamonds and they were diamonds the one that was replaced is a cubic zirconia. I took it back to this place and confronted this man. At first he wanted to lie and then stated he repaired the ring the second time for me at no charge. So I guess since he had to repair again he glued in a cz. I will be reporting this place and yes they prey on a certain demographic of people in that area. Rip off to the core. Please by pass this place. And no I wasn't trying to give them not even one star.

I'm relaying a very bad experience that my wife and I experienced at the Zales Jewlery store in…read moreSouthlake Mall. Let me first say that both my wife and I have been very long time shoppers with Zales (approximately 20 years). 5 years with this specific store. I trusted and valued the quality of jewlery and the opinions/customer service of the staff. This all changed yesterday. I purchased a set of earrings for my wife with a retail value of $299. We got it at $180 on a sale on Valentines Day this year. Of course we purchased a warranty because this was the second set of earrings we had to buy. The first set had posts that broke. That set too had a warranty and when we brought it back they said that if it happend again to bring it back and exchange it...no questions asked. This was the level of customer service I have been used to all these years. Unfortunatley these new earrings had posts that broke a few months back. We had been busy so we were able to get to the store yesterday to exchange them. We spoke with an associate that stated that she could not exchange them and that since the exchange time passed that they would have to go to the repair shop. My wife said that would not work since they broke last time and she wanted to just exchange them. The associate said that ony the manager, Ms. Carrie Kellogg could make that decision. We said we wanted to speak with her. Kellogg and the associate spoke together with their back to us and we could hear her say "just tell them they can't get an exchange and to send it to the shop." The associate came back and told us what she said and we stated again that we wanted to speak with her. Kellogg finally came around and spoke with us and my wife was trying to explain to her that we purchased this set of earrings with the understanding that if we were not satisfied that we could exchange them. Kellogg first stated that they did not cost that much and that she could not do anything. I advised her that regardless of the cost the quality of the set is my concern and that this happend twice. She said that "I wasn't the one that sold them to you", I told her that her customer service was horrible and that you are making it sound like we did something wrong. Kellogg stated that since your warranty is valid that is all she could do. My wife said I'm not satisfied with that and that since this happend twice she has a pair of earrings that she can't wear. Kellogg then said with attitude "we can exchange this out since you did have a warranty." I asked her what was the difference in what you just said earlier? She said "Do you want to do this or not?" as if we were getting on her nerves. My wife told her that the exchange was what she came in and asked for initially. Kellogg then stated that we had to pay for the warranty if we were to exchange it. I asked how can you force someone to pay for a warranty for your jewlery being made of poor quality? She said again "do you want this beacuae this is how your getting it". I told Kellogg that we should not pay for poor quality. My wife said we would and that we would never be shopping at Zales again. I advised Kellogg that I would be closing my accound permanately. I have never seen or been treated like we were the ones at fault. We have spent thousands of dollars with Zales but that ended today and i assure you that I will tell everyone I know of how people are not the priority. If Kellogg stood by the quality of Zales jewlery then she would have been accomodating. We never got an apology for having the damaged jewlery. We're done with Zales and will take my very good money elsewhere where my wife and I are appreciated. Kellogg needs interpersonal relations and management training. I doubt she ever had it. .