Yet another shocking experience from Evans Cycles. They've had my bike for five days and only go…read morethe repair it when I turn up to collect it. It was meant to be ready on Friday but I couldn't collect as I was off work. You think they'd have it ready three days later! Having been advised it would 'just take five minutes' I was still waiting ten minutes later. This is the second time in a row this branch have made me wait while they repair my bike, despite coming back for collection. Last time they rushed the repair and I had to bring it back two more times to be done again. What's the betting they rush this repair and I break down on the way home? Next time I'll be using The London Bicycle Company round the corner - they're a professional organisation. Further to my last review - to top it all off after they rushed my bike repair on the spot I pointed out to Evans Waterloo that this is when mistakes happen - queue - a problem with my gears on the way home; what a surprise! They had messed up the gears when replacing the back wheel inner tube and I was missing a gear. They made such a mess of re-repairing my bike last time I just got my husband to fix it this time. On my first interaction with Evans I really felt they couldn't organize a children's tea party let alone repair a bike. The only reason I returned this time was because I have an injured ankle and I couldn't walk far enough with a flat tire to get to the London Bicycle Company. This time Evans Waterloo really excelled themselves proving that they can't even repair a flat tire - nice work guys. DO NOT USE THIS SHOP - they're utter amateurs.

I think the reason this store is worth a mention over many of the other Evans Cycles stores is that…read moreit is set-up as Road specialist store. This means that most of their bike stock, clothing, and accessories are geared up towards road bikes. Out of interest there is a mountain bike specialist around the corner on Waterloo Road. As a road specialist the store and its staff are very much geared up for giving you the best advice and support for road bikes. Whenever I've been in here it has always been busy, but the staff are very helpful when you get to speak with them, and are never in a rush to get rid of you and serve the next person. They finish with you when you are good and ready. The store is well laid out and there is room for wheeling in your bike.

Friendly and helpful independent cycle repair shop successfully cutting a place for itself in the…read morelocal area despite being hidden off a side road and having two large Evans Cycles round the corner for competition. You can see why people return here - they're relatively cheap for parts and labour and are friendly enough. Now that my office is moving, I don't know if I'll go back here especially, but you ought to if it's convenient.

Have been here several times, mostly with small issues and once for a service for my old foldable…read morebike. Also took my new replacement folding bike for them to check as soon as I had got it. I trust these guys this much. Each time they've been shy but perfectly happy to help and fix things. They're simply guys who love bikes and love fixing bikes and they do it with a smile. And when they fix stuff, they've usually found something else on the bike that they can improve and throw it in for free. As an example, my rear mud guard was loose - always had been - so when I took it in to fix my chain I just expected a new and oiled chain at the end of it. When I got the bike back, not only had they fixed my brakes and my chain they had also made from scratch some means of stopping my rear mud guard from bouncing all over the place. No charge. No problems. Don't expect this every time you go but it shows how far they go to make sure everyone leaves with a smile. They're great :D

Look Mum No Hands! returns to its pop-up location underneath the hungerford bridges, from a small…read moretrailer they serve an interesting range of craft beer to sit and drink in the views from the terrace of the london eye and beyond. This is a great location to sit and people watch, with a cold craft beer from an ever rotating selection, as well as a small range of food including hot dogs.

This little bar is set up in a repurposed shipping container under a bridge on the Thames. It has…read morean awesome selection of local craft beer, cider, and Pimm's. They have a small selection of food too and there are a few other food options you can walk to nearby. Basically, walk up to the counter, grab a drink, and find a place to sit along the walk to people watch as everyone enjoys the South Bank and views of Parliament. We enjoyed this place so much we went back a couple of times during our week in London. Great location and beer selection made for a lot of fun.

We got about a three hour bike tour around the city. Our tour guide was George... Very informative…read moreand super expressive with his stories. Real funny gentleman. The bikes were a bit older, not the best shape, but they were very smooth and worked well. We were given excellent instructions along the route on how to follow him for utmost safety. We hit all the major stops, which I'll spare you the details. Our only critique would be a little shorter on the stops & a little more time riding. If we cut maybe a minute or two from each stop then we could've built in three more sites perhaps. As some of the stops were pushing 15 mins. Overall good value for the amount of time spent.

Had a wonderful time on our tour with Arno while in London with our family!! He did a fantastic job…read morekeeping our kids engaged and entertained for our tour. We saw several things through the city we had not seen yet and learned a lot about some of the betteI will be recommending the company and Arno to friends who may be traveling to London in the future!

Why go to one of the big chains when you can get dedicated service from staff passionate about…read morecycling. Been going here for all of my bicycle related needs for the past couple of years after a bit of a fall out with a big chain store. Great range of accessories and clothing to supplement their extensive range of bikes including Trek and Brompton. The attention to detail in both mechanic services and also my recent custom bike build is second to none. I think the likes of E***s would run scared when confronted with a bicycle to build in over 120 component parts but the team built it and tuned it to perfect for me in a day. Support your local bike shop and get a good relationship going with them... it pays off. 11/10 would recommend

Rude and unhelpful, these guys just don't want your business…read more To save money and get some much-needed exercise, I decided to get a a bike under the cycle to work scheme. Action Cycles was listed as the nearest shop taking part in the scheme. I rounded up a list of the accessories I'd need with the bike and headed down to the store. A surly employee carefully typed the order into the computer and said he would give me a call in about 3 days when the items were ready. After hearing nothing for a week, I called them. They said, Everything's here apart from the helmet and lock. Would you like to come and collect? I declined. What use is a bike in London without a lock, or a helmet? After no word from them for another 10 days, I called back again. This time they said, Everything's ready apart from the top and jacket you ordered. I asked them where they had gone, as last time it was only the lock and helmet that were missing They said, Oh, someone must have told you the wrong thing. The top and vest are out of stock with the manufacturer, and won't be in for weeks. So I have here a voucher for over £500 that Action bikes don't seem to want. I'm not sure that I want to be a customer.

BEWARE!!!! Conned me out of $125!!…read more I requested a 6pm tour for myself and my daughter via their website. However when I arrived at their offices, I was told that because there was insufficient people for the 6pm tour they had changed my time to 3pm and I had accepted this when making payment. This was not clearly advised to me, otherwise I would have canceled and not wasted my time showing up at 6pm. When I ask for a refund they refused as...get this...I was a no-show for the 3pm tour!!! I have contacted the police to make a formal complaint.

For my first day in London I decided to do the "Landmarks & Gems: London Bike Ride +Historic Pub…read more+Graffiti Tour" with Luke. This was an incredible first day activity. For someone who's coming to London for the first time, this tour takes you by the most popular landmarks and through several boroughs throughout London. Luke was everything you'd want in a guide, friendly, approachable, great storyteller, patient, and made sure the group travelled safely. Side note, London is incredibly flat, so the bike tour was "easy" pedaling, and accessible to anyone who can ride a bike.

We had Edward and he was awesome!! I would highly recommend this amazing cycle tour. The bikes are…read moregreat to ride. We saw areas in London which we might not have seen on our own.

They carry a brand of walking shoe I like and can't find in the US for a very reasonable price so I…read morealways buy a pair every time I am in London. Prices are reasonable, good location and good selection. Service could be better, you have to find a rep to have them call up to have your size sent down and sometimes it's a pain to find a sales associate and when they order a pair down sometimes the sales rep forgets about you and you have to track them down.

While greeted at the door, once on the floor that held my purchase, no one was there to assist…read more There were several other shoppers also in need of assistance.