The team at Sprinter PitStop repaired/replaced old coolant lines and worn suspension parts on my 2016 Macan. Very easy to communicate with, good pricing and no return trips for unexpected issues. I suspect the mechanics went a bit above and beyond, there are signs they cleaned up where the dealership mechanics didn't. Good job Sprinter team, happy to do business with you. read more

Sprinter Pitstop Review - 4 Stars I brought in my newly purchased 2019 Mercedes Sprinter 2500 camper van (built by Exclusive Outfitters) to Sprinter Pitstop for a full bumper-to-bumper inspection. I'm new to the Mercedes and camper van world, but I've been around off-road builds, diesel vehicles, and RVs long enough to know the value of a solid evaluation--especially before finalizing a private-party sale. Sprinter Pitstop came highly recommended by a coworker who builds and maintains his own Sprinter. My first contact was with Scott (owner) via text, followed by Lucca (service advisor). They scheduled me promptly and charged me $____ for the inspection, which I was happy to pay. On arrival, the shop was clearly busy, which I took as a good sign. Their techs performed a thorough assessment and delivered a detailed list of recommended repairs--totaling nearly $12,000. That included a nearly $2,700 Schedule B service (fluids, filters, transmission, differentials, etc.), plus additional suggested work like leaf springs and ball joints. It was a lot to take in, especially for someone unfamiliar with Mercedes maintenance. While they assured me the van was a good buy overall, I felt overwhelmed. I appreciated Lucca breaking the repairs into "must-dos" and "nice-to-haves," but I still had trouble prioritizing what truly mattered. I paid for the inspection and an extra smog check, completed the van purchase, and decided to seek a second opinion. Ultimately, I didn't go with Sprinter Pitstop for service. I got a second quote from Mercedes-Benz of El Cajon ($4,800 for just the Schedule B) and then a third from a shop that walked me through each issue--what needed immediate attention, what could wait, and the pros/cons of each approach, including video explanations. That extra clarity helped me make confident decisions. Had Sprinter Pitstop approached things with that level of consultative explanation--helping me understand what was urgent versus optional--I might have stuck with them. I never doubted their professionalism or expertise, but the communication style didn't match my methodical, research-heavy approach. Bottom line: Sprinter Pitstop is a high-end, professional shop with deep Sprinter knowledge. If you know what you want done and are ready to spend, they're a strong choice. For me, I needed more guidance and breakdowns before committing to the work. That's the only reason I'm giving four stars instead of five. read more

These guys have saved our butts many a time. Being able to reach the owner (sometimes even after hours!) is a godsend. Their prices are fair and more importantly you have the feeling that you are in good hands. They work as quickly as possible to get your car back on the road which is important when running a business. I highly recommend these guys. read more

Sprinter Pitstop - Body Shops Near Me - San Diego, California

I am wildly disappointed with the help of the staff. I reached out regarding a question about a required lug nut size. The employee proceeded to tell me to look it up (as if it's not 2025 and that's the first thing I did) and he was unable to find out himself. This is extremely concerning that the company that installs wheels on sprinters does not know what length lug nuts to use. read more

Two of my speakers blew and Sprinter Pitstop wasted no time ordering new ones and getting them installed. It's so nice knowing there is a trustworthy and honest shop close by. Thank you, Sprinter Team! read more

Owners have changed. Quality of services and repairs is definitely not the same as it use to be. Will not be bringing my van back to them which is unfortunate because they were the only repair shop I trusted with my van. Final straw was my van had a check engine light when I picked the van up and they said it was due the battery being low and cleared the codes and gave it back to me. Next time I drove the van the check engine light is back on and when I asked about it they said that code wasn't on when I was at their shop and I need to replace a sensor. Little do they realize I have a code reader in the van and looked at the 2 codes at their shop to see what they were before they looked at the codes read more

Great experience at the sprinter pitstop. They made it easy to book an appointment and had my van ready by end day. Luca was happy to accommodate my various quotes and answered any questions about had. read more

I used Sprinter Pitstop to install a Van Compass lift kit on my 2024 Sprinter. They were super accommodating to showing me quotes and changing them to show me options I was considering. They were very responsive in emails and even friendlier in person. I mainly dealt with Luca and he was awesome. They were knowledgable and had the best prices I found among multiple other quotes. I drove 2 hours to use their shop and it was well worth it, i will be returning. read more

Great place. They know what they are doing ... I love the estimates they send for what needs to be done breaking it down in detail ... Also my van is my world which I am lost without and they always get it turned around quickly which is also really nice. I recommend. read more

Pretty bad customer service. Sales people do not even know the rates for the labor also the cost of parts. They request all of your information but won't answer a simple question. I will use someone else read more

I have been coming to Sprinter Pitstop for four years now. They do great work and are always timely with my 2020 and 2022 Mercedes 4x4s. I have done many oils changes and services here. Including the catalytic cage on my sprinter van. I will continue to bring my vans to them whenever I need any services or repairs. read more

Sprinter Pitstop - Body Shops Near Me - San Diego, California

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Luca is awesome! I met him years ago at Mercedes-Benz of San Diego Sprinter, he's now managing Sprinter Pitstop. He's so knowledgeable, and he goes above and beyond. He treated me as if I were his only customer. He spent extensive time explaining things and answered all of questions. He knows Sprinter's very well, and I trust him. Russ Morgan read more

Sprinter Pitstop - Sprinter interior - Body Shops Near Me - San Diego, California

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my 2007 Dodge Sprinter needed much attention and repairs.. Tim and his mechanics are my go-to every time my Sprinter needs work done. I don't take my Sprinter nowhere else when the maintenance beyond my basic skills. thankful for this shop. they always get me back on the road. read more

Sprinter Pitstop - Body Shops Near Me - San Diego, California

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Great group of guys that really wanted to help get back on the road. They quickly accurately diagnosed what was wrong. The best thing the inspection is free. They have reasonable rates they really know sprinters. read more

Great guys to deal with with transparency in pricing and scope of work. Will use them again for work in my MB Metris van.

Brought my van in the get front end work done such as replacing the ball joints, alignment and new tires. It is absolutely amazing as to how good it drives now. Thank you to the team at the Sprinter Pitstop for the amazing job!!! read more

These folks provided the ONLY positive experience I have ever had regarding service/maintenance on my 2017 Sprinter. Amazing value and knowledge. Basically saved me a ton of time and money, and gave great advice on a smog problem the dealer was jerking me around about. I will only be taking my sprinter here from now on. Thank you, guys!!! read more

DO NOT DO BUSINESS WITH SPRINTER PITSTOP!!! These guys are dishonest and will have you dumping money into repairs that are not even the problem with your sprinter!! They are not thorough and will blatantly overlook the real issues with your vehicle. In addition they will hold on to your vehicle for days on end telling you that they are almost done with it. Do yourself a favor and take it to an actual Mercedes dealer who will do an honest, ethical and thorough examination/repair of the vehicle. The labor cost distinctions are negligible!! The owner Tim or "Artem" is rude and has no accountability for their shotty work! you've been warned! read more

I needed to take my van in to use the Xentry system in order reset my DAS settings. This place is a no frills, straight to fixing your sprinter. They're knowlegeable and fast. Would recommend to any Sprinter owner. read more

Sprinter Pitstop is the only place in San Diego to take your sprinter. Tim and his team are great at what they do. They are friendly, competitively priced and they get the job done right the first time. We brought our sprinter with high miles and a load of issues in and Sprinter Pitstop was able to get the job done for a fair rate, without wasting our time. We've since been back and forth across the country multiple times, and have yet to find a mechanic that compares. If you want a knowledgeable, honest, sprinter mechanic, that has the skill to get the job done, go to Sprinter Pitstop. Insta _zachandbri_ read more

Sprinter Pitstop - Body Shops Near Me - San Diego, California

This shop was recommended by my friend who also has an RV Sprinter.She was already raving about them but I did not belive it until they did my first inspection. Then second time they fixed my broken rear view mirror. After that I knew, they are -not just one time stop shop. The other thing I like about this repair shop is that they are responsive and try to schedule you to the next couple of days after you contact them. Also they do a very thorough work. They seem to be passionate about their job and know what they are doing. Since then I highly recommend them read more

Tim and his team are outstanding. They are so important to San Diego and greater SoCal area for providing a MUCH higher value service than going to a MB dealership. I've had a lot of things done here - oil changes, differential fluid changes, interior work, oh and just another little thing - they swapped out my old motor (block damage from previous owner/accident) with a brand new OM642 motor shipped directly from Germany. This was huge for us and helped us get back on the road while we travel and work remotely. Tim is honest and transparent with all the work he does and he has invested well in the equipment/technology he uses for ensuring the work is done correctly. From engine rebuilds to OEM part replacements to performance upgrades, I seriously cannot recommend them enough! read more

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Tim and the team are great! Our van was in great hands. Had two fans installed and they even found us hitch. read more

Just getting a quote on the phone is already a bad review for customer service. Then hang up the phone too.

I've been here 2x now and Tim and his team are great. Both times he was professional, respectful, and spent time answering a bunch of questions (while clearly busy with a shop full of work to be done). If I end up going with a Sprinter, I'll absolutely purchase one from here. They thoroughly inspect and make sure the vans are solid. It's about $5000 worth of maintenance before they're sold to you so you can rest assured that the van is as good as it can be. I've done my research and Sprinters are not cheap and do require about $1000/year in repairs so if you're not ready to deal with that (or the price of Mercedes parts) I wouldn't go for a Sprinter. But #vanlifers everywhere seem pretty happy because they are the best for offroading so pick your battles. Sprinter Pitstop takes pride in their work and having met them 2x and not purchased anything but them still treating me well and giving advice, I'd say any negative review you see must be an anomaly. read more

Ahh- the dreaded 100,000 mile plus sprinter service. If you want a sprinter to go to 250k miles it has to be done but it is expensive. No way to avoid it. Just received my 100k plus sprinter back from full-service with a bunch of other items that needed to be done. It was not a small project. Tim and his team did a great job. Sprinter drives great now. Too many things were fixed to list. Considering all the work that was done, prices were reasonable and timely. Couldn't have imagined the bill at Mercedes of San Diego. Ready for summer road trips! read more

I rarely leave reviews unless the experience was exceptional, and Sprinter Pitstop definitely met that bar. I called Friday afternoon needing an alignment and a fix for a weak parking brake. Tim was able to get me in Monday morning and the whole thing was said and done in a couple of hours. Mercedes quoted me $1400 to fix the parking brake and Sprinter Pitstop got it done for basically free while they were in there, since only an adjustment was needed. I also spent some time talking to Tim about my suspension and he a) definitely knows what he's talking about and b) does honest work instead of trying to rip people off. I wish all mechanics were like this, and I highly recommend Sprinter Pitstop. read more

Haven't had any real wrk done but, oil changes, other fluids. Quality work done and service

Recently brought my 2016 4x4 sprinter van to Sprinter Pitstop (SP) after a local tire shop accidentally damaged my roof (in their rack) during the service. In the past, I've used SP for impeccable mechanical service but never thought of using them for body work until now. Actually, I came to find out that many body shops can't fit a sprinter in their paint bay - so this made SP an even more logical choice. Long story short, SP knocked it out of the park! Repaired the damage perfectly and it's always a pleasure to do business with Tim and/or Andrew! If you have a sprinter and want the best service, definitely go and see them. Their shop isn't fancy, and although they don't have a picturesque waiting room, they are experts and execute to the highest standards! After picture is shaded, but trust me, it's perfect! read more

Sprinter Pitstop - Before - Body Shops Near Me - San Diego, California

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Reliable, knowledgeable, friendly and reasonable pricing. Better service than the dealership

Prior to purchasing a 2015 Sprinter 4x4 we visited Sprinter Pitstop for them to inspect. Tim and his team were awesome! Very informative, easy going and did a great job walking us through the the inspection. After the purchase the van required service due to mileage and basic wear at 75K miles. Service B, Belt changes, Pulley's, Transfer case etc. These guys were great. After the work was completed, Tim even made himself available to answer my novice questions during our first adventure in Utah. Not sure that he wants to do that for everyone but he obviously cares :-) Kai and Lana read more

I will never bring my van anywhere else! Tim and Andrew are more skilled, honest, and reliable than the local dealers. Here's my story: My sliding door locks stopped working. I live in Carlsbad, so I first took it to the Carlsbad Mercedes dealer for repair. They greased the locks and charged me $70... The door worked for a day. They took it back to diagnose and after 5 days of waiting, they gave me an estimate of $970 for new cables and locks. They told me that the cables were all worn and needed to be replaced. The cables looked new to me, so I got a second opinion and dropped of the van at the Sprinter Pitstop... The next day, Tim called to tell me the door works and that it was simply misaligned. Cables and locks are fine. How much did he charge me??? $150! Simple math here: That's $820 less than the dealer, who did not properly diagnose the issue and lied about my cables. It's tough to find a good mechanic, especially for sprinter vans. The local dealers don't deal with many of these and it has been actually recommended by Carlsbad Mercedes to bring your Sprinter Vans to the Temecula Mercedes Sprinter Service Center since they are specially trained for Sprinter work. Why do that when we have a professionally trained small business owner that knows these vans inside and out and is actually honest, fast, and affordable? !!!!!! Oh yeah, Tim also installed a Maxair fan about a year ago. Perfect install and looks great. I highly recommend these guys! read more

While the did a quick service and didn't charge me to troubleshoot a problem they couldn't fix, they left the interior panels the opened to troubleshoot open. Not as professional as I would expect read more

They did a great job today get my A/C working again. I definitely recommend them and I will be using them again in the near future.

Tim is nothing less than a sprinter angel! When I first contacted Tim it was after shelling out money to less qualified mechanics but luckily I found Tim, and I'm never putting my van in the hands of someone else again. He took care of my van even when I was out of town, taking multiple Uber rides to service my van while I was away. His service and experience is stellar! He even ordered and installed my window in less than 3 days!! From experience, If you go with anyone else you're just silly. read more

Sprinter Pitstop - Body Shops Near Me - San Diego, California

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There's so much to say about Sprinter Pitstop but one word best describes their service, "Honest". After an accident in Baja in our brand new Sprinter we had to have it towed across the border and the closest location with the best reviews was Sprinter Pitstop. Not only were Time and his team honest and transparent with us he was really fast repairing what I considered a significant accident to our sprinter. They kept me updated with current status and worked with the insurance company handling the process. All I can say is that it was a smooth process and I never had concerns about the repair. While we had it in the shop I had already started looking at improving the ride of a very rough suspension stock setup. I was looking at the Van Compass 3.3 setup with adjustable shocks and asked Tim if this was something that they could install. Tim quickly said that they could fit it in and made some other recommendations. Once our van was completely repaired and had the suspension kit installed we flew down to San Diego to pickup our van and it was in perfect condition. The van was washed and the ride was AMAZING!!!! What a difference that kit makes. Don't hesitate and get that upgrade. I'm not sponsored or anything but I want others to benefit from this great upgrade and ride. Thanks Sprinter Pitstop. I only wish I lived closer to have other upgrades done. read more

These guys are seriously great. I wish every mechanic would take notes from them. Honest, reliable and know their stuff. Highly recommend

We were n he way out of town. Light came engine light came on. Called. Saw us get away and got everything fixed and done ASAP. Only place go for prompt efficient service. Great team !!!!! read more

Tim is a unicorn, the one and only Sprinter Wizard. I have taken multiple generations to him and he and his team have typically been able to troubleshoot on the spot Repair costs are fair, & repairs are completed impeccably and quickly. Previously I had gone to the dealer as well as a sprinter shop in Escondido...Tim was the only one who could diagnose and fix my Bluetec issues. Do yourself a favor and trust Tim with your rig, you won't be disappointed. read more

My fiancé and I bought a custom converted Sprinter from Tim and Andrew and it was an all-around fantastic experience. When we made the purchase the van was about 80% complete, so we had an excellent feel for how it would turn out and the level of craftsmanship they put into it. They are clearly engineers; the design was highly functional and well thought out. The bed converts to a long table, the lighting is all recessed, there are fans above both the stove and the bed, and the car radio is wired to the house battery so that we have tunes when we're parked! From there, we had the opportunity to specify the finishing touches -- what color for the mattress cushions and the cabinet doors, a swivel for the drivers seat, an extra table... things like that. They helped us think through some of the trickier aspects, such as how best to handle a large screen map / music display (get a cheap head unit and wire it up to a separate tablet), and how and where to install a table to work while driving. They ordered and installed everything with a smile. They also offered us a 45 day mechanical warranty so that we could drive it around and make sure everything worked properly. As it turned out, the stove didn't work properly and they happily replaced it. All in all, five stars for price, quality of work, and generally being pleasant to work with. Highly recommend. read more