Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

Ever go to a place where there are so a few people, both employees and customers that you can't…read moreunderstand why you've waited 20 minutes to speak with someone? Well, that won't happen here at least it hasn't to me yet. From the moment I walked in and was signing in to their kiosk a nice representative called out to me from the other side of the store to tell me not to bother signing up that she was coming over to help me right now. That was a surprise and a pleasant one at that. She was as friendly as can be even though she wasn't 100% sure of how to fix the problem I was having with my account but she at least took the issue and owned it until she was finally able to get assistance from her helpline. The problem I was having had to do with a Sim card apparently and I needed to get another one to replace it. She could've charged me the five dollar fee for that replacement but she didn't and just for five dollar unexpected savings,I was even more grateful. I know no one wants to have to go into a cell phone store for any reason really but if you do have to you should be able to feel confident that they do have employees that are cheerful and ready to help you and won't try to pass you off to some anonymous person on the phone from another country that barely understands the language.

If it had no stars, I would have chooosen that one. I did not even get through the front door…read morewithout a nasty/rude front desk lady stopping me and not letting me proceed further. I was from out of town, no service to my phone, and no locations to where I was. I lost my DL but had a copy. She would not let me explain, would not let me speak with a manage acting as if she was one and told me my phone was not compatible without even checking. Have some EMPATHY and help your customers whom have been with the company longer than she probably has been alive!!! I went 3 days w/o phone until I got home to my AT&T Location store. The gentleman took care of my needs within 20 minutes. Satisfactory to him, thumbs down to this store location and their employees

I called first to get info for my phone the battery was not holding a charge. The person i spoke…read morewith helped and told me the price and that they use original parts. So we dropped the phone off around 11am and i found out i had given them wrong phone model but they were still able to fix it right away. It was ready by 11:40 less than an hour. The price was fair and they offer a 90day warranty. Easy and Pleasant experience. I would definitely recommend.

Chris was great. I came in to have my iPhone 12 charger port fixed because it was not reading when…read moreI plugged it in. He was very kind and solved my problem in no time at all. Thanks Chris!

The atrocious behavior by both the employees at this location today was appalling! It's hard enough…read moredealing with the HOURS of unnecessary delays on the phone but when you enter a store, and the employees don't smile, don't greet you, speak in a short and disrespectful tone T-Mobile can't expects it's customers to be happy and want to stay. Plus it it MY choice where I do business unless T-Mobile is paying my bill!! All the hourly employees have to do the their job without judgement and in a timely manner. Note: I did get GOOD customer service last week from an older black gentleman who understood his role. All in all, my problem hasn't been solved yet but I will be stuck by lightening before I step foot back into the Thousand Oaks T-Mobile store.

Very Helpful and courteous. Matthew is nice and helped me save money at the same time.read more

I broke my phone and completely lost access to the screen. All I had was an iPad, which I brought…read morewith me to the store so I could use WiFi and send messages through iMessage. While I was there for another reason, I had to be on the phone with customer support. When I was finally ready to purchase a phone, the process became extremely stressful. The staff kept insisting that I had to use the T Life app to buy the phone and told me it was the only way to make a purchase. Since I did not have access to my phone number to authorize the login, the app locked me out. I explained the situation, but they still said that was the only option. I ended up calling my mom to get her login information just so I could move forward. Once I finally got signed in, the app was glitchy and would not even show me the phone categories. Thankfully, one of the employees took the time to help me and was able to get the app working after about five minutes. I appreciated his help and patience during an otherwise frustrating experience. Unfortunately, once the app loaded, I found out they did not have the phone I wanted in stock. I wasted so much time there and still had to go to another store. If I had known they did not have any phones available, I would have gone somewhere else in the first place. Thankfully, the other location did not force me to use the app and actually helped me in person.

The people at this location are fantastic! Very helpful and very patient. They helped all five of…read moreus on our plan transfer and set up all of our data. Hats off to Latoya, who was downright amazing!

I have conversed with more than one associate here and live less than a mile away from here, ask…read morefor Cody! He is extremely professional, helpful, and knowledgeable! He will do whatever he can to help you and if you're looking for great service, this is your guy. Would definitely recommend this location and this specialist.

Brought in my daughter's surface pro that she needs for school for repair. They were friendly but…read moreservice was incredibly slow. They spent two weeks deciding that they couldn't fix the device. Understand that some electronics cannot be repaired, but I had to call several times and every time, their promised call back for followup did not happen. When I finally got someone to tell me it wasn't repairable, she said that they knew that for several days but didn't want to call to let me know because they didn't want to share bad news. When I came to pick it up, I had to wait for them to give it back At the same time I brought my son's watch for battery replacement. They replaced the battery but it is no longer water proof which is a problem since he is a swimmer and uses it to time laps Overall a very unsatisfactory experience

Terrible customer service. Their app didn't allow me to do things I needed to do ! Had to go in…read morestore to make changes to accounts

Hands-down Cricket is the absolute worst cell phone service I have ever used. Be aware that they do…read morenot let you know that if the service does not work for any reason whatsoever your money will not be refunded. I signed up for Cricket and it never worked on my phone - that very next day I had to switch over to AT&T and yet they refused to refund that $99 that I had paid and the cricket money that I had paid and the Cricket service I never used. And they had a promotion with Direct Tv that I never could get to connect to my TV and they wouldn't refund that money either