I am a local construction contractor for many years, and have had an Account with these folks for many as well. Though we possess a lot of power tools, from time to time we must equipment and have utilized these people. In past, we have rented commercial scaffold, large jack hammers, concrete saws, drain augers, lifts, spray washers, trailers, etc for projects and never have had an issue with Springs Road Rent-Alls. I understand the previous owner (Bob) is now retired, and recently met new owner, and they actually have made many upgrades and expanding to additional heavier equipment and the like which we are planning to rent in upcoming projects as we have them. Steve/HRRS read more

Paid for rental on a tiller, went to pick it up and was told it was rented out. When I expressed frustration due to not being called and notified of this, the young kid said he would just refund my money. He was less than apologetic for the inconvenience. After noticing my card had been charged, and questioning how their refund process worked, I was cussed at told they didn't need my money, and threatened to have the police called on me. Did i call the kid an asshole, yes...I did. Needless to say, I would not recommend this place at all. Used to be a good place but after passing of the original owner, their customer service and human decency is nearly non-existent. read more

I had a bad experience from Springs Rd Rent-Alls. I picked up a electric jackhammer @ 8:30, I only needed it to remove 6' of concrete and actually asked if there was a 1/2 day rental and he said no. When I got to the job site, I noticed the cord was cut and exposed wires. You could see that it had been that way. I called and told them about the wire and saftey factor and that I wanted to put electric tape on it but that I did not damage the wire. She said send email with pic. I did but did not get reply. I taped it and it did work. I finished at 3:00 and was going to take it back. I checked the website and it said they close at 5:00 pm M-F. I was there at 4:00, a 35 min drive and they were closed. I called twice then and left message that I was there. I ended up returning it at 8:30 am, on time. I told the man if he got my message and that I made a special trip, 10$ in gas and a hr of my time to return it and that the website said 5:00 pm and that no new time was told to me or on my receipt. He smirked at me and said I would have saved 10$ by returning at 8:30 and the website has been that way. Have you ever done business where the people think they are doing you a favor letting you spend your money there. I will never use this place again. From unsafe equipment to terrible customer service. read more

Poorly maintained equipment and poor management. Used this business for 15 yrs, new management cares zero about quality and customer, no responsibility for faulty equipment. I will take my business to place that offers maintained equipment and values my business. read more

10 year customer with Springs Road Rent-Alls. Every fall, I rent a walk behind plugger, usually splitting the cost with a couple of neighbors. Each year, prior to this, it's been a seamless process -- call and reserve for a specific date, show up and pay, pick up equipment, use, return the following Monday. 2020 -- company policy has changed to no longer reserve this equipment, even if you offer to pay a deposit. When I attempted to share with the employee my customer loyalty and the double the cost option of renting from a competitor to ensure a reservation, I was dismissed with, "Maybe that's what you should do." When I attempted to explain that I didn't need the attitude, I was told, "I don't need you in my store." This option for shopping local is no longer on my list due to lack of appreciation for customer loyalty. read more