He's good until he isn't. Buzz was the pest control company that was chosen by our builder for the termite bond when we built our house. We also used him for regular pest control. He was supposed to come out every 3 months for pest control treatment and annually for termite inspection, which he did, but we had to call him each time. He does not have a system where a reminder is sent to us when it is time. We didn't mind that too much because he did a good job for us for 4 years, and he was a nice guy. Then it came time to renew our termite bond. We called his company phone 3 different times. Each time we left a message to let him know that it was time to renew, and asked him to call us back to set up an appointment. Then we called his personal cell phone twice and left messages. He never even bothered returning any of our calls (and yes, we paid the invoice promptly each time he did a service and we never had any cross words with him). I can understand if something happened and he could no longer do the service on our home. If he had bothered calling to explain that to us we would have been OK with it, but to not even return the call is inexcusable. We ended up having to get another company to do the termite bond on the house. Of course the new company can't assume a bond from another company, so it ended up costing us a lot of money for them to start over. On the bright side, Buzz's termite treatment was good so we had no termites. One would think that for him to just come, do the termite inspection and renew the bond would have been easy money for him. Do yourself a favor and go with an established company that will be there for you in the long haul. read more