Kind of shocked... No mini fridge, no microwave,... paid a…read morefair amount. Are we back in the 60's Good points... Chrissy , front deck clerk, she helped me with refrigeration of dog food. Come on Hilton!!

Hands down, best hotel in Modesto. Great location, great customer service, and very clean…read more Everyone at the front desk was friendly and helpful when we recently stayed here for the first time. We got a great room, located very close to the pool area. We loved that the hotel was so close to all the American Graffiti festivities downtown. The hotel has a work out room in addition to the pool and a restaurant with a bar. We will return next year and hopefully stay in the same room. The free cookies upon arrival were also a nice touch!

Here for a quick overnight stay & boy was it worth splurging on a nice room! It was so nice, big,…read moreclean... extra pillows delivered before arrival! Loved the kitchen and big bathroom (just make sure to put towels down- tile is very slippery when wet) , living room and bedroom!! Even a big closet. The grounds are very clean and quiet. What a great courtyard are with bbq and seating. The pool was also pretty! It was nice being greeted by a very friendly and polite gal especially when checking in late at night!! Lobby was full of Christmas cheer. Monty especially enjoyed it! He gives it two paws up!

Recently stayed here and it was great. The hotel was new and nice. Had a great gym, lots of…read moreparking. Very friendly staff. Felt safe to me. I would stay here again!

Great stay at Courtyard Marriott. Service stood out right away--a kind young lady even helped me…read morecarry my things to the door. The building feels new, clean, and very peaceful. It's also super quiet--you can't hear other rooms, which made it easy to rest. The fire pit is nice for late nights, and the bed and comforter were extremely comfortable. I even had a special moment here--I learned how to swim in the pool with help from someone kind enough to guide me. Location is perfect: Proteins House is about 2 minutes away, Chipotle is right in the lot, and the hospital across the street made this stay very convenient for work. Would definitely stay here again.

Bistro seems to have gotten it together. They have been open and the staff has been attentive…read more Great job everybody!

We were greeted coming into the hotel by Else and and Jocelyn .They were such a breath of fresh…read moreair. Very customer focused, giving us everything that we asked and was very helpful with getting us our room key and checked in. She is a very happy personality and a smile for every customer, which is what you want when you walk into any business. We arrived at the room and it was spotless. The beds were nice and tight looking sheets on it and it looked very comfortable. We were real happy with the Room. Rooms here also come with a breakfast in the morning, which is pretty substantial and as you come in through the front door, you greeted with flavored waters in a container fill up your glass and they were delicious. This is really a nice place to stay with friendly people.

Me and my crew are doing some fields locations work in the area, so I decided to book us rooms here…read moreat the IHG Holiday Inn Express in Modesto. The hotel is easy to find right off the 99 freeway at the intersection of Sisk Road and Bangs Ave. Plenty of parking. Check in was easy and efficient with the friendly front desk staff, I even got my rewards points posted. My room was clean and ready. First thing I do is check the WiFi and log in my laptop. Yep, everything is working fine, speed is fine. Looking in the bathroom, everything is clean and no stray hairs not of my color or creepy crawly guys running about. The hot water is good and hot, cause I love to take long hot showers when stay at hotels, cause my hot water at home sure doesn't last that long! Breakfast is good as usual, all the same stuff as all the Holiday Inn Expresses. Hot entrees, like eggs, potatoes, and the amusing pancake machine I never use. I love those cinnamon rolls for sure! This hotel is a good location, I'll stay here again.

We were down the way at Ramada and were quoted a $300 deposit for a one night stay…read more We made our way to Best Western and the deposit was reasonable at $100, and the gentleman at the front desk was friendly and informative. Room was clean, check in was speedy. Thank you!!

Centrally located. Near restaurants and Starbucks! Friendly staff. Good breakfast. Next door to…read moreMcHenry Mansion, which is charming.

My family and I stayed at this Best Western during a very difficult time. Our mother was sick in…read moreDoctor's Medical Center and the hospital advised us that this location offered a discount for patient's whose families are not from the area and need a place to stay. Courtney was very compassionate and accommodating. She made our check-in very easy and was always available to help with any questions and concerns during my 5 or 6 days. There was also a woman named Yolanda. I confided in her how my mother was doing and what my faith was and she graciously opened her heart and offered to pray with me. She was so sincere and this act of kindness meant a lot to me. All of their staff was very nice and helpful. The rooms are clean and we felt very safe and secure here. There is a laundry room and they also provide a full breakfast which is included in your stay and that was very helpful considering all the additional expenses we were accruing while being out of state. I appreciate all the interaction from staff and absolutely recommend this location. Thank you all for your hospitality.

Unprofessional Front Desk Interaction -- Felt Judged and Singled Out…read more On Sunday, October 11, around 9:30 p.m., I had an uncomfortable and unnecessary interaction with a front desk employee at the West Palms in Modesto. I walked into the hotel after running errands. I had my earphones in when a woman at the front desk called out, "Excuse me, sir? Excuse me, sir?" I took my earphones off, turned around, and acknowledged her. She then questioned whether I even belonged at the hotel. I told her I was staying there and was simply getting hot water. She responded by explaining that other people sometimes come in just to use the hot water and hotel amenities. First of all, I understand that hotels have security policies and that staff may need to verify whether someone is a registered guest. That's not the issue. The issue is how you approach people and the assumptions you make about them. I had paid for my room and was simply using the amenities available to me as a guest. I was clean-shaven and presentable. There was nothing about my behavior that warranted being treated as though I didn't belong there. I provided my last name and room number to confirm that I was a registered guest. I even acknowledged that I understood she was trying to keep the property safe. Her response was simply, "I do," delivered in a way that came across as arrogant and dismissive. As a Latino man, I couldn't help but question whether my appearance played a role in how I was treated. Her interaction left me feeling judged and singled out based on how I looked rather than anything I had done. What bothered me most was the unnecessary attitude and the assumption that I needed to justify my presence at a hotel where I was already paying to stay. I remained respectful throughout the interaction and ended the conversation by wishing her a good day. I'm writing this review because I don't believe this is an acceptable way to treat paying guests. You can enforce security policies without making people feel unwelcome, suspicious, or inferior. Being a hotel employee does not give anyone the right to approach guests with an unnecessary judgment or make them feel as though they don't belong. Management should take this feedback seriously. Guests deserve to be treated with basic courtesy, fairness, and respect, regardless of their appearance, ethnicity, or whether they happen to be carrying a backpack. Security is one thing; making someone feel singled out is another.

I booked this at the last minute. Arrived late and the front desk manager was really helpful and…read morekind after I had a long day Clean and upgraded rooms. Quiet even though it was near the freeway. The frittata wasn't bad either...and free ;) Thank you!

The hotel itself was clean, comfortable, and our stay started out great. Unfortunately, the…read morecustomer service experience late at night completely changed my impression. When I checked in, I specifically told the front desk that we had a very small, two-pound Yorkie with us. Nothing was mentioned about a $75 pet fee. Around 1:30 a.m., while I wasn't feeling well, I went downstairs with my dog to purchase a couple of drinks from the lobby market. The employee working the desk then informed me that the person who checked me in was a trainee, that I should have been charged a $75 pet fee, and proceeded to have me sign the pet paperwork--asking me to backdate it to the previous day. I understand hotels have pet policies and fees, and I have no problem paying a fee when it is properly disclosed. My issue was how this was handled. I had been upfront about the dog from the beginning, yet I was made to feel as though I had done something wrong because of an employee training mistake. The facility was good, but the late-night interaction felt rude, uncomfortable, and unnecessarily confrontational. Instead of feeling like a guest, I felt bamboozled and hassled over something I had disclosed at check-in. Better communication and a little courtesy would have made a huge difference.

One night stay while attending a nearby women's conference. This is my second year staying at this…read morelocation for conference. Check in is 3pm, but we decided to stop by as soon as we arrived at about 12pm and the room was ready! Which was perfect for us, since our conference started at 2. This location still looks newly renovated, the staff are great! They offer continental breakfast every morning and have a very clean self help area.

There was a confusion on my part when booking through Booking.com…read more I purchased this room for my granddaughters wedding night.it was almost ruined due to my misunderstanding about payment. The lovely lady at the front desk was so gracious ! She assisted me with the process and my granddaughter and her new hubby had a lovely night ! Thank you!

I'm always on the road and need to pop into a convenient hotel or motel. I've stayed at a couple of…read moredifferent Days Inn's and this one by far is my favorite! First of all, fantastic customer service. From the moment you arrive, during and at departure. If I could name another first, it's the cleanliness! The room was fantastic - super spacious room and bathroom! The shower was a treat, as it's modern and large. Packed with toiletries. There were nice touches that made you feel at home and had a delightful aroma. Even when I woke up (I slept in considering how cozy the bed was) I could smell the freshness. Given the time of year, the room was set perfect toasty throughout the day and evening when it got very chilly. It's a bonus to have a coffee maker in the room but you can also swing by the lobby and grab a fresh cup. Conveniently located right off the highway and nearby plenty of stores and restaurants. Do you swim? Perfect cause there's a swimming pool as well! I'm looking forward to staying here again soon.

I should have known what I was in for when I dealt with an incompetent front desk Sandy. She had…read morenever heard of my major credit cards so she couldn't accept them(they only accept ones they've heard of so I'm guessing only local banks or wells fargo). My credit card is a Mastercard through bank of Missouri, not a prepaid not a debit. As I'm standing there to check in a homeless lady on a bike came in. We go to the back to go out room and a gray pickup had a lady giving head in the back I wish I was joking my 15 yr old pointed it out. We get into the building and kids are in the hallways playing. Go to the room and gnats are flying, floor is wet, phone is unhooked, there are cockroaches crawling, and the most disgusting thing I've ever seen, boogers all over the walls. I literally started gagging when the kids pointed them out!! We go to front desk and I'm like yeah I know you're used to people complaining but can we cancel this reservation to go somewhere else and she wad just like no one ever complains, I don't know anything about the rooms, that I have to call Wyndham if i want any help, so I asked her to please put a note on my reservation and she just goes, I can say you left, like uh this is the least helpful front desk. This is exactly why I stay at hilton but this hotel has a sweet spot for me as I really liked the manager and customer service goes a long way for me, but I can't, this was too much. Ghetto from every step of the way, run down, this is where you go if you are getting a $30 blowie or a junkie.

Update: After my initial review, I was contacted directly by the General Manager, who was very…read moreunderstanding and sincerely apologetic about our experience. She took the time to listen to our situation regarding the unexpected tournament location change and ultimately refunded our reservation. That level of customer service and willingness to make things right completely changed my perspective. While the original situation was frustrating, I truly appreciate the professionalism, empathy, and follow-through shown by management afterward. It says a lot about a hotel when leadership is willing to step in, listen, and resolve concerns thoughtfully. Thank you to the General Manager for turning a negative experience into a positive one.

Dirty hallways Bacteria growing in the shower enclosure…read moreSticky guest room floor Electrical fire safety and shock hazards in the breakfast area due to metal tongs placed by the toasters. I reported the tong issue to two different people. The first one, front desk at 415pm September 29 understood the issue and passed it on. The front desk clerk at 7am on September 30 was rude and refused to do anything, saying it wasn't her responsibility. Do not stay here, even if it's a bit cheaper.