I need to amend this review a bit…read more The common area seating is consistently uncomfortable. It's kind of shocking that every piece of furniture I sat on is a back breaker. The stools in The Market are not padded. This requires managements attention. Taking my review down one star due to this.

Definitely not one of the better hotels I've ever stayed in (I travel about 2-3x a month for work…read moreand am used to staying at 4-star average hotels). This hotel is definitely below the quality of what I'm used to but does have some perks. Pros: Giant spacious lobby Lots of dining: Morton's steakhouse, SHOR seafood, Tavern and a 24/7 market all on the premises Great location Good views of the riverfront (depends on room) Beds are very very comfortable Cons: Inconsistent customer service. I got some amazing customer service from some of the maintenance workers and one of the desk clerks, but some of the front desk people can be rude and unhelpful. Definitely a mixed bag. The rooms are very dated. The first room I checked into had a broken shower and broken ac. The hotel was accommodating in upgrading me but this was after I was hung up on during a bunch of unnecessary phone transferring and a rude conversation with the front desk attendee. Ac is only so so. One room I was in originally it didn't work at all and the next room it worked but didn't get very cold and I couldn't feel the air moving. Overall I was happy to be close to the stadium for the gator bowl but in general I would likely seek alternative accommodation before staying here again.

The staff here is incredibly friendly and welcoming. The hotel is spotlessly clean, and the lake…read moreview is simply breathtaking. Make sure to book a room with a lake view for an unforgettable experience.

I stayed here for work conference and had a great experience. The hotel itself looked really new…read moreand modern. It is conveniently located in the town center so there are ample restaurants and businesses within a half mile. The staff was super friendly and the rooms were nice and clean. We had catered dinner by the hotel one of the nights and I was pleasantly surprised that the food was really good for hotel food. There is a nice pool, a really nice patio deck sitting on a lake, and a fitness room. They also have a full bar. The conference room we were in did not have a properly functioning air conditioner so we were a bit uncomfortable. Request a room with a lake view.

We stay here quite often. Always a clean stay with great staff. They have Walking distance to…read morethe beach and many food options. A short drive from shopping.

We decided to book a room at this Jacksonville Beach hotel because we were going to be watching the…read moreSuper Bowl nearby. It was a great decision. It is conveniently located one block from the beach with plenty of restauarants nearby. The lobby is bright and beautiful. There are plenty of couches and chairs to hang out, as well as board games. They also provide complimentary breakfast every morning. The room and bed were very comfortable, and included a refrigerator and a microwave. The hotel also has a small pool, as well as bikes to rent.

My wife and I were in charge of the decor and organizing my Navy squadron's reunion for almost 160…read morepeople at the hotel and it was awesome! The location was exceptional for our group. Easy access to the water taxi for other events was definitely an added plus. The DoubleTree Riverfront hotel deserves a 10++ for everything they did! The hotel staff was amazing and every single person went above and beyond, and directly aided the reason for the reunion's success, and we do mean every single person! Sara, the sales professional was extremely responsive, easy to work with and connected us to the right people to work with. Apollo managed the banquet room, and he knows the event business. He was directly responsible for all the interworking's of our large banquet, technical requirements and success of the banquet. His help in the PA/sound system and up-lighting was instrumental in making the event a success! He even created a custom menu for our attendees to review prior to entering the buffet. Last minute requests?...No problem! Judy made the buffet dinner run flawlessly. She released all the tables in systematic order getting everyone through the line in record time. The dinner was served on time and it was great! Hat's off to the chef and team! We had some ADA veterans and those who had a little more difficult time moving, so Judy had the staff serve the dessert, a very honorable and much appreciative gesture on her part. We couldn't thank her enough! Kevin, Joe, Troy, Michele plus the bartender were outstanding in flipping the room for the banquet and setting up the room's tables and chair covers. All had amazing attitudes and took care of every detail requested. Ezzy and her staff in the breakfast room simply excelled in their service. They made us all feel so welcomed and the food was very good. We talked to several attendees at the banquet and a common theme was how extraordinary all the hotel staff (and I mean all) was, hands down great. A big thank you to everyone and DoubleTree family!!!

A lot could improve! I stayed here over the past weekend in a balcony Riverfront suite. Initially…read morethe room was barely clean and I had to submit a request to reclean. The reviews list it as a 4star hotel. It is really giving 2 star motel. The room was very antiquated. The 1970s arm chair was stained and filthy. It looked like a thrift store purchase. The carpet could stand to be shampooed or replaced. The room was not equipped with a microwave or mini fridge. They had vending machines on each floor that contain nothing but sold out pop and and an ice machine. In the lobby was a snack area where a bag of small size doritos were 6.00. I had no hot water my entire stay. It was very noisy. All night long you could hear the heavy old fashion doors slam. The heater in my room smelled like a hair blow dryer that was about to give out. It was also very loud and took a long time to heat the space. Parking is also a little expensive $30 a day to self park. Considering it is attached to the hotel you would think this would be complimentary to your stay. Staff was very pleasant. The lobby decor was ok and the view was nice. Those are the only compliments I can give. I enjoy The Hilton portfolio but would NEVER stay at this location again. I just expected more from a 4-star hotel. P.s. I am waiting to see if I actually receive a 3 day voucher from corporate in the mail as they promised.

The hotel is nice.. my studio room is big, with a nice kitchen and plenty of tables…read more The front desk staff is attentive and friendly, and there's plenty of parking- centrally located I love how new the property is-- is crispy news - still haven't gotten the free breakfast cause there's a marketplace about 3 minutes away so I just bought eggs, rice and other groceries to make food.

Stayed for 3 nights. No real complaints other than the beds were stiffer than we would have liked…read more It was clean and the staff was friendly. The breakfast was pretty solid as well. We ended up using the laundry that is free for guests and had no issues with the machines. Parking can be a little tight but all three nights we found a spot. Close to several spots that we needed to get to. If we swing back through Jacksonville again we would stay here again.

First stay here and not sure if we have stayed at a Tru before but these are pretty nice. Best…read morething is you can get a digital key! And you don't have to go to the front desk. We went straight to dinner as we got in late so being able to go straight to the room afterwards was really nice. Rooms are nice, modern and clean. Kinda like having carpet but I get why they would have laminate. We would stay here again.

The hotel was easy in/easy out. The room was clean and fit our needs for a short overnight before…read morewe left on a cruise. It was convenient to Port Canaveral. Everyone was friendly and the free breakfast was just enough to get our day started.

We booked a stay at this place because we had an evening function at the Blue Orchid restaurant…read morenearby. It was an ideal location and a great decision. The Inn is located in a nice area of Riverside and is close to restaurants and museums, as well as the water. Our room was on the second floor and was a nice size room with a tv, coffee maker, mini fridge and a beautiful bed. The Inn also has a bar on the first floor, as well as a good size dining room for daily breakfast. The menu offered about 5 or 6 options. We both went with the vegetable cheese omelettes and they were the best omelettes we have ever had. There was also a cute little outdoor patio adjacent to the second floor common area. It was a delightful stay.

What a fun spot right in the touristy Riverside area of Jacksonville. We stopped by for a little…read morestaycation, since we live a little further south. Reservations were easy to make online, we were welcomed quickly upon arrival and giving a spacious room with all the amenities you could need - coffee maker, mini fridge, and more TV channels than you can imagine. While the bathroom was small, the shower pressure was great! Well we didn't have time to enjoy their honor bar, they do have plenty of different places to congregate or lounge on the first floor. This is a renovated classic structure, offering a great combination of old school charm with modern necessities. In the morning, we had a wonderful breakfast served with a smile. There's plenty of parking, and they even have electric vehicle chargers in the parking lot. I did take a very short walk to the waterfront. Overall, great rooms, friendly people, and the traditional bed and breakfast experience.

My family and I just stayed here and it was a great experience over all…read more The establishment is super clean, the staff super polite and friendly, pleasant furniture and decor, nothing smelled weird which was great. Every morning we came down for the complimentary breakfast and I must say, they have a good variety of breakfast options. Most importantly, the staff were friendly which is rare when it comes to complimentary breakfast attendants. I noticed an excellent detail by the elevators on our hallway, the hotel provided a trash can, a recycling bin for paper, a bin for can recycling, but they did not provide a can to recycle plastic. That would be great to have. The surface light bulb in the kitchen was out. One of the pots was clean but with dirty dry stains of food on it. We filled out a list for the grocery services and after 6 or 8 hours, the front desk told us they weren't going to be able to get groceries for us. It's ok. There were many places near by to get food and groceries. Overall, we felt good and most importantly friendly staff and clean. We will definitely recommend this place. Thank you Homewood Suites. We will be back!

Hotel is over priced for the rooms!!! Carpet are stained in every room. (3 rooms booked for my…read morefamily). The breakfast area is dirty, seats are very sticky and staff is unresponsive. Ask for additional towels since the room only had two the front desk acted totally Inconvenience and told us to come back later because housekeeping was currently preparing rooms. I asked if I had some behind the counter and she said yes , but we don't give them out to after the evening that made no sense to me. Additionally , we asked for 1 room to have a light checkout Ambush was told to call the next morning after 7 a m , which totally defeats the purpose. At 300 plus dollars a night I expect customer service to be top-notch.The rooms to be pristine. My other family members are staying at the extended Stay hotel For a lot less, and it is Immaculate and superb Rethink our decision about staying here

This is a very nice property in a great location. Located right on the beach with plenty of places…read moreto eat and shop, you can't go wrong. Rooms - clean and comfortable Breakfast - adequate Amenities - a very nice pool, a small market and a pretty nice bar Staff - nice! Wear and tear - higher than you might expect from a newer place. Leisure travelers are hard on a place and loud as hell too.

I couldn't ask for a better place to stay, relax and enjoy all the amenities while visiting Jax…read moreBeach! Room was super clean and comfortable for my fiends and I. Staff is very friendly and professional. Looking forward to my return stay already!

Stayed here over the past weekend and we enjoyed our stay. The facility was clean, the room was…read moregood+ with a comfortable bed, the staff friendly, and the included breakfast was much more than we expected (included sausage, eggs, mini omelets, etc). All this at a reasonable price point, especially for a weekend. This hotel did charge an extra fee for daily/nightly parking ($15 per) which is kind of annoying, but that breakfast buffet made up for it I suppose. The lobby also has a little mini market with some various snacks, drinks (including beers and wine) and sundries at reasonable prices. The location is pretty good too, within a short distance of restaurants, venues, etc. If we ever have a need to return to Jacksonville we will probably stay here again.

Business trip to Jacksonville and we stayed in Hampton Inn for a week., highly recommended, the…read morehotel is very clean, breakfast at 6am. What more can I ask.