Hotel Review: A Case Study in Electrical Nonsense If you enjoy troubleshooting phantom wiring during your downtime, book a room here. The Facade The lobby is spacious, decorated well enough, and the staff is competent. The elevator actually worked and didn't feel like a vertical coffin--a low bar, I know, but considering some of the death traps Katie and I have survived, I'll mark that as a win. The Room (The Deception) At first glance, it passed inspection. Clean bathroom, King bed, furniture present. Then the logic fell apart. The "Mystery" Wiring: I counted four wall switches in the main area and three in the bedroom. Function: Null. I can only hope I was remotely strobing the lights in the room next door, because they certainly didn't work in mine. The Lighting: There is a massive frosted glass wall fixture. It is useless for ambiance but perfect if you need to analyze chest X-rays of Andre the Giant. The Ergonomics: The couch is a disaster. It offers a binary choice: sit with 90-degree spinal rigidity or collapse horizontally. There is no middle ground. The Bed: Firmness level: Hay bale. My back was thrilled. The Food Breakfast was standard, edible biomass. It sustained life. That's it. read more

Dates of stay: 10/11 - 10/13/24 Visiting the Twin Cities for a friend's birthday, we were looking for a room that we could share with another couple. Had we known that the two bedroom unit didn't actually have a full wall and door for the second bedroom, we probably would have picked a different hotel! We made the best of it and the room was clean and offered a fair amount of space, including a small living room with a decent-sized desk, though the chair was far too low to comfortably work at the desk for any extended period of time. There were environmentally-friendly refillable bath products, but oddly, no lotion to be found. Breakfast was a pretty pedestrian affair and the lack of signage on things could spell trouble for anyone with food allergies; I still have no idea what flavor the muffin I had was! Front desk staff was very nice. We did not receive housekeeping services, though perhaps this was something we had to ask for. read more

Springhill Suites By Marriott - Hotels Near Me - Bloomington, Minnesota

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Stayed here during Thanksgiving week. Our one bedroon corner suite and two bedroom suite had ample space for everyone. There were signs of wear in the showers (small area of mildew) and the shower did not drain well. But this hotel is so close to the airport (especially when taking an early morning flight). We were glad to just drive 7 min from hotel to our 7 am flight back. Staff were friendly and we'll be going back to this palce often during our twin cities visits. read more

Some parts of our stay were good and others not as good. One of the queen size mattresses sagged immensely in the middle! It was horrible and clearly should have been replaced long ago. The good parts to this hotel are: Great shuttle service. Good bar serving good drinks and pizza. Kind and attentive staff. The rooms themselves, however were found to be lacking. read more

We recently stayed three times at this property, September and October. It was a great experience and in September, Becca made our stay very pleasure able as we were there for a wedding and we stayed there our first night we arrived and then a few days later when we flew out. She made sure we had the exact same room and gave us extra pillows. She was amazing and accommodating! Then in October, we came back for the Vikings game and Jean was great. Made sure when we were checking out and getting to the airport that we knew about the shuttle. She even called the shuttle when he was running behind a few minutes to check where he was. She was an absolute pleasure. Thank you!! We will be back!! read more

Springhill Suites has very spacious, clean rooms. We also enjoyed the breakfast in the morning in the spacious lounge. This was a great gathering place for our family. Jim, the manager, did everything he could to make sure that our stay was up to his standards. read more

Affordable rooms that are pretty nice. Excellent customer service. Clean. Convenient to the airport. We had an early flight out in the morning and wanted to stay somewhere close to the airport that was affordable, but appreciated the suite format so that we didn't have to go to bed at the same time (I'm a bit of a night owl). This fit the bill. When we arrived at the hotel after a long day at the state fair, we received a friendly greeting from the front desk. The person working there was proactive in getting us all of the information we needed to know about options for airport shuttles, how the person leaving separately to return a rental car could get there, etc. We walked past the bar on the way to the elevator and the bartender cheerfully offered that it had just been last call and that he could serve us if we ordered soon. We asked about water and he happily got it for us. He also gave us a good rundown on what would be on offer for breakfast and how all that would work. When we got to the room, it was pretty nice. The mattresses were comfortable. It was fairly spacious. While I've seen bigger suites, this one was laid out with appropriate separation between a living area and a sleeping area. There were decent TVs with Netflix in both spaces. While it's right next to the airport, I didn't notice noise from outside. Everything I saw suggested that it's a well run establishment. We had a nice, though brief, stay. I think there's a good chance I'll stay here again when I want to stay close to MSP. read more

Parking is free here and checking in is fast and convenient. The rooms are reasonably clean and the beds are extremely comfy. The entrance was dark at times (no lights) which can be precarious if you have luggage. The shower water pressure is not the best but the rooms are quiet. The overall outside area is rather dated but it is very close to MSP Airport which is convenient. If you are a Marriot Clubmember, I'd recommend the AC just around the corner but if that's sold out, this is a decent alternative. The breakfast buffet here is decent. Oatmeal, scrambled eggs, cereal, yogurt and muffins. Coffee is good. Overall service is reliable here. read more

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Worst Marriott I have ever stayed in. Our first room was dirty. Had food scraps behind the night stand. Mold and mildew in shower and by mini fridge. Couch was stained. So we requested to speak with manager and to be moved. No manager on duty so requested to be contacted. Never heard from them. Hotel is in need of repair. Second room was better but carpet was falling apart. Customer service was not up to par for a Marriott. When we requested more towels they asked why and were not wanting to help. We also put do not disturb on our door and they still came into our room. Only to collect used towels. Even the ones we had hung up. But only left us 3 towels. Did not replenish and soap but threw the one in the shower away. We always try to stay at Marriott fir personal and business travel but this experience may cause me not to. read more

Springhill Suites By Marriott - Hotels Near Me - Bloomington, Minnesota

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The staff treated me outstanding. Very friendly. My disappointment with this hotel is them taking the weights away in the gym. But I will give credit to management for not closing the gym. The shuttle also is on a limited schedule. read more

I was flying into Minneapolis on a flight scheduled to land after midnight, so I reserved a room so I could get some rest before picking up a rental car the next day and heading four hours south for a family gathering. I had read on SpringHill Suites' website that they had a complimentary airport shuttle, so I inquired about how late that shuttle ran. I was told the shuttle ran 24 hours, so to call the hotel after I had arrived and gotten my luggage. Once I arrived (my flight was delayed an hour so I didn't get to the hotel until about 2 a.m.), I did just that, and the very helpful and friendly associate who answered the phone told me he would send the shuttle, gave me the shuttle driver's name, described the shuttle, and told me where to wait. All of that information was very helpful because there weren't a ton of people to ask questions to at that time of the day (also, I flew into Terminal 2, which is less busy than Terminal 1). Although I wasn't quite sure if I was waiting in the right place, I spotted some other hotel shuttles and passengers and decided to wait in their vicinity. The SpringHill Suites shuttle arrived on the other side of where we were waiting, but because I had been given a description of the shuttle (half blue, half red), I was able to spot it right away. The driver picked me up and took me to the hotel. As a more affordable Marriott property, I expected it to be decent but not fancy, but it surpassed my expectations. The staff were incredibly kind and helpful, the room was clean, comfortable and had a neat little "living room" area with a couch and TV. And being right by the airport, the free shuttle was a huge plus. I was able to ride the shuttle back to the airport the next day to get the rental car. There are a lot of places to stay in this area because it's close to the airport and the Mall of America, but if you're looking for an affordable, clean, great quality stay with good amenities and a helpful and friendly staff, I highly recommend this location. I would definitely consider staying here again in the future. read more

It's a nice place. Close to the mall, and a nice free shuttle to it. Close to the airport, and you don't hear the planes. But with it being 2018, this place needs to get internet speeds faster the 2.3 MPS. I'm here on business and it takes forever to do anything. It's not productive. I am a Marriott Platinum Premier Elite, I'm suppose to get faster internet, but that doesn't exist here. Oh yeah this place has motion sensor ac systems, so the room temperature will vary on how much you move while you sleep. Or if you leave the room, to go to dinner the room gets stuffy. Then when you look at the ac intake, it hasn't been cleaned in a long time. read more

Springhill Suites By Marriott - Hotels Near Me - Bloomington, Minnesota

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If Freddie Kruger opened a hotel this would be it! Frankly, it's beat. It requires remodeling very badly. It's dirty, furniture is beat up, wall paper coming off, paint peeling, showers have mold.... Been coming here for years on business trips. This is my last time staying here. I'm done! Marriott needs to have a talk with this owner - Freddie ?? read more

Hot tub out of order, so it's just the cold pool. Hotel overall was fine; fairly clean, breakfast very busy and crowded, parking lot was packed. Annoying mothers let their children run up and down the hall screaming for hours. Staff was very nice and helpful, and I was able to check in a bit early. read more

This hotel is now the Springhill Suites by Marriott. I'm now changing my review to 5 stars again because the breakfast buffet is now complimentary! I'm so delighted with the changes because I love this location and the hotel. They are now renovating it and changing a few things. I stayed at this hotel last night and was extremely pleased with my room (Actually three rooms) They gave me a double suite with two bedrooms and a living room area. I was not sure which room to take, but both of them had a king size bed. I grabbed all the pillows from the other bed and made the other one more fluffy. I had a total of 12 fluffy pillows on my comfy bed. Ahh, heavenly! Pillow Heaven! Of course, I woke up feeling refreshed and rejuvenated. read more

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This is one of the nicest Springfield properties that I've stayed at. I don't think it's "brand new" but it certainly has been recently remodeled or updated. The lobby area is gorgeous - there's a two story atrium area with a big slate accent wall and stylish furniture. In terms of amenities this location does have a pool and a fitness room as well as free wifi and breakfast - all generally standard for Springhills. Unlike other locations, this one has a bar where you can get drinks and some light food. That's a nice touch as there really aren't any restaurants nearby. My room was nice and comfortable and relatively quiet considering it's next to a highway and in the airport flight path. Wifi worked fairly well for me too. This location also offers a free airport shuttle and free shuttles to/from the Mall of America which is the closest restaurant option. You'll find that this Springhill may be on the "pricey" side for the brand but you can score deals if you book ahead or at less peak times. And the slightly higher price is certainly justified with the free shuttles and nicer amenities. read more

This hotel was very nice. It was clean and provided all of our needs for the most part. The room could use some maintenance but I would definitely stay here again! The metro was conveniently located and we could walk there to catch it to the US Bank Stadium. We enjoyed our stay! read more

They offer lollipops in the front which thought was a cute and yummy touch. They have a shuttle from their location from the airport. The staff is always friendly and helpful. The waiting area has a lot of comfy chairs and couches. Our rooms were clean but our bathroom was a bit dirty, There was noticeable dirt on the toilet that I had to wipe off and sanitize. The cleaning staff was also super friendly and nice to talk to. The beds were comfortable. The free breakfast they offered is only during certain times which ends in my opinion kind of early. There aren't that many options for breakfast. I wish there were more options. Also, I believe the eggs were powdered eggs. read more

Extremely good hot breakfast with great fruit options. Very conveniently located next to airport as well as Mall of America. Bed was firm, comfortable and pillows were not overly lumpy or flat. Very clean, comfortable, and spacious rooms - 2 TVs is a plus, almost overkill! read more

Springhill Suites By Marriott - Hotels Near Me - Bloomington, Minnesota

DUMP!!! 1 working elevator, waited 20 min to finally get a lift to the 5th floor. Internet is down, using my hot spot to review. Breakfast is non existent. It's basically a $45.00 roadhouse dump for $189 a night, other than that it's awesome. read more

Being that it was near the airport I feel like it was more sturdily built to block out the airplane noise, that was a super plus for us traveling with small children. They didn't disturb other guests and other guests didn't disturb us because the rooms didn't transfer sounds at all. The pool is very small but it worked since we stayed on a Sunday so it wasn't too busy. The breakfast was good with a good set of options. Their eggs were very good! The bar isn't stocked too well, I had to get an apple margarita, I'd never heard of an Apple margarita before and I wasn't a fan plus the heavy looting tender was a bit much but all in all a good stay :) read more

Nice hotel. Check in was smooth and easy since I use the app to check in on the road. Unlike other Marriott properties we did not receive a complementary bottle of water and at no time were there cookies ( yes we are spoiled). Room was clean and huge. Pool / hottub area was small but adequate. Our first night wifi went out. It is amazing how reliant we get on our technology. I couldn't log in and watch our fur babies at doggy spa on my ipad. At breakfast I really missed the fresh waffles again something else this property lacked. Second morning breakfast was better since they had bacon. The shuttle to the Mall of America was a nice perk. read more

We stayed here while we were visiting Mall of America this summer, so glad we did, So very close to the Mall, but they do offer shuttle service to the Mall which was very useful for us when my husband I came back to our room while our Daughter and college friends stayed at the Mall to play in the Nickelodeon amusement park. Our room was very clean and beds so comfortable, and the complimentary Wolf Gang Puck coffee, Numi hot tea was very nice for sure. The do have a Bar and lounge area which we used a few times when we had Pizza delivered or just to play some card games while relaxing after a day at MOA. The Bartender makes some good old fashions and told me the best place order pizza from a local place and we really enjoyed the pizza. The breakfast Bar was huge so much to choose from we enjoyed it every morning, I also loved the fresh hot coffee and tea all day long they offered near the lounge. I guess I should say only 1 thing we all didn't like was how tiny the pool was, when Hotel is full of families and baseball tournament in town it filled up fast lol But this is a really great place and won't break the bank while you are staying here! read more

On the surface it looks like a nice property. However, you never want to walk barefoot in a room, but it's really bad when you don't even want your shoes to touch the carpet. They are not electronics friendly. Don't expect to be able to connect your computer to the wall display and expand your screen. This hotel located is not to Marriott standards. read more

Springhill Suites By Marriott - Hotels Near Me - Bloomington, Minnesota

I ended up here when my flight out of MSP was cancelled due to weather. I chose it because I use Marriott brands for work and it was the closest one to the airport. It's a pretty standard SpringHill Suites. I was grateful for the lobby bar because after my travel shenanigans, I definitely needed a drink. The front desk also has a very helpful assortment of delivery menus. (I opted for Chinese food, and it wasn't very good.) There's also an airport shuttle, and although it's been a few months since I stayed there, I remember the driver was very friendly! read more

horrible place to stay , the room is sheet small cheap place , super loud we wasn't abele to sleep of the sound, elevators, costumer service never friendly helping they pass to manger and manager not here... also restroom dirty, the lotion was used they pot in our room, please not support this people, read more

Very nice hotel in a very convenient location. Booked this last minute and picked a good one. You can walk across the street to MoA or IKEA, it's about a five minute walk to the transit station to catch a train to downtown MSP (~20 min ride). They also have a complimentary shuttle. The front desk staff has all been incredibly welcoming and friendly, and full of suggestions of places to see, do, and eat. The free breakfast was pretty good! The staff did a great job keeping everything full and fresh. Eggs, sausage, oatmeal bar, waffle makers, and plenty of coffee. Rooms were impressively large and very clean. Slept like a rock, the bed was comfortable for both my mom and I! Overall great last minute choice, great stay for a good price. read more

My dear momma was in town for a combination Mother's Day/ Ashley's big event at City Hall celebration, and I picked the Cambria for her to stay at. List of awesome things: 1. The front desk lady took me on a tour of the hotel when I stopped by. 2. The rooms are pretty and felt new. It reminded me of Vegas. 3. Previously mentioned Plasma TV's. 4. Way Comfy beds, and pillows I wanted to steal. 5. Bath & Body Works products in Bathroom 6. Uber-Awesome bartenders who were friendly and poured a strong Shirley Temple 7. Nice fitness room that was small, but clean and very new. and the best of all... 8. This hotel is RIGHT NEXT to the runway, like you can see the faces of people who are in the planes. But you can't hear the planes at all. It's creepy, but at the same time I felt like a five year old standing there watching planes go by. read more

We picked SpringHill Suites out in the 'burbs because quite frankly, downtown hotel prices were ridiculous at the time of our planned visit. Turns out, this was a good choice. Even though the hotel is pretty much right in line with the flight path of all incoming and outgoing traffic at MSP, it was surprising quiet. The parking lot if small, but each evening, we were able to find a spot. Another benefit of the location is that it's fairly close to the Mall of America. And also close to a Hiawatha lines train stop. On to our room. Nothing much in the way of our view, our room was very clean and comfortable. Very odd furniture placement, decent sized bathroom, a couple flat screens so BJ could watch what he wanted. Breakfast include was exactly what you would expect for a Marriott based hotel. Lots of hungry people. Everywhere. So nice to be able to come to the lobby to enjoy make 'em yourself fresh hot waffles, yummy sausage, delious bacon, english muffins, oatmeal, fresh fruit, the list goes on. Another nice feature of this hotel is their free and frequent shuttle service to the mall. Typical Marriott staff, everyone here is uber friendly. Why the missing star you might ask? One bad apple. We were staying 4 nights with 2 different reservations, I was taking advantage of my companies corporate discounted week day rate. I advised our front desk of this on the morning of day three. She said there would be no issues. So, we return later in the day, totally exhausted and locked out of our room. Would have been nice if this idiot would have advised us that we would have to re-check in when we spoke to her that morning. All in all, a good hotel. read more

I wasn't expecting much in a hotel for an overnight trip for MOA and IKEA shopping. I knew we'd be by the airport, so I was expecting the typical low-priced airport hotel offerings. Wow, was I proven wrong! Besides the somewhat confusing drive-up, I was so impressed with this hotel...right from walking in the lobby door. Check-in was a breeze. The lobby looked modern and lively. There was a bar, TV, computer stations, lots of clean contemporary furnishings, and a food counter of some sort (we saw when we walked by that they served Wolfgang Puck sandwiches and quick food fare). We were told about a bi-hourly shuttle service to the MOA, but we had a car that we planned on filling up so didn't use the shuttle. I thought that was a nice bonus, though. The room was so beyond what we were expecting. The interior design was chic and modern and looked far more expensive than what we paid. There was a microwave and mini-fridge in a small bar inside the front door. The bathroom was ultra-modern with a nice tub/shower and bench if you need to sit. Everything was super clean. There was a living room area with sofa and flat screen TV on the wall, then the bedroom with another flat screen. Also, free wifi as well has a hard-wired internet connection if you need it. To add on to the amazing, there was absolutely NO AIRPORT noise! I didn't hear one plane taking off even though this hotel is right next to the airport. And to top it all off, when we checked out, the rate we ended up paying was about $40 less than what it showed we would be paying when I booked it online. SCORE! For the price, I absolutely loved this hotel. I will definitely stay here when I come back for weekend shopping trips! read more

If you're going to be visiting the Twin Cities of Minneapolis & St. Paul or have an overnight layover at MSP, Cambria Suites is the right way to go. And I'll put money on it that you'll have a pleasant stay. What's not to like??: -An important hotel decision factor is location. Cambria Suites is only 5 minutes of the Minneapolis-St. Paul (MSP) International Airport and set at an equal 15 minute distance between downtown Minneapolis and St. Paul. Although you look over the highway onto the airport runways, the building is completely soundproof allowing you to be within the building without hearing any sounds of urbanity. -The hotel's decor is completely modern and exactly how I would love to have my home decorated. Chique furniture, color combinations and lamps throughout the entire interior. -A comfortable, inviting downstairs lounge with large plasma TVs and a Wii game station for the kids (or adults of course). -An eating area (used for the breakfast buffet--extra charge of $10--and refrigerated already prepared food items to-go for those super-charged exploration tourists like myself) -Clean indoor AND outdoor swimming pool with a separate jet-filled sauna and good-sized workout room. Perfect for a tired body. -Free wireless Internet and a printing port within each room. If you didn't bring a laptop, they have two nice public computers downstairs in the lounge. -Every room has two flatscreen TVs; one located within a "theater lounge" connected yet separated from your bedroom that has dimming theater lights plus a DVD player and the second TV in front of your extremely comfy KING-SIZED bed. -Super clean, fancy bathrooms with a shower that has a seat and a strong pressured massaging shower head. Can't beat the Bath & Body Works products either! -Free complimentary Wolf Gang Puck coffee, Numi hot tea and fresh fruit to wake up to each morning. Seriously, what's more could you want for the reasonable, competitive prices? Be sure to say hi or bring up any issues to the manager Joseph who is super friendly, helpful and hospitable. Next time I travel anywhere nationwide, I'll be checking to see if there's a Cambria Suites nearby. read more

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I had the pleasure of staying this weekend at SpringHill Suites by the Mall of America. When I went to check in I was greeted by Marvin at the front desk. He was so happy to help me get checked in. He was personable and had such a genuinely friendly demeanor. Our entire stay Marvin was working. Anything we needed he was on top of, extra towels, linens for the pull out couch, a toothbrush because we forgot one. He was eager to help. This was not just the treatment we received but the treatment all guests I saw him working with. He made our stay so enjoyable! We loved walking by and seeing his friendly face at the desk. I will be coming back to this hotel because of him. His top notch service is hard to find and he deserves to be recognized for it! Marvin, you are awesome! read more

What a great room to end our vacation in. We started down the street at the Radisson attached to the Water Park of America, and that was good. We then spent 6 days on the road going out to South Dakota and back thru North Dakota to return to MSP for our flight home. We booked this because we're a family of 5 and suites just make more sense, and we're Marriott Rewards members, so points are points. :-) The room was GORGEOUS and the bedding was as comfortable as any we have slept on. The design of the place is top notch. I don't know how they sound proofed the rooms, but you can't hear the airport which is literally ACROSS THE STREET. The lobby looked great, set a nice tone, and the room was spacious with a nice desk for the laptop and a COMPLIMENTARY wired internet connection (I didn't test wireless since I am happier with a wired connection). There was one king-sized bedroom with a door (our room) and another room with another king-sized bed (two kids) and a pull out couch (third kid). All had TVs. Both bedrooms have iPod docks for clock radios which is a nice touch -- they keep you from having to plug in chargers if nothing else. The breakfast was fine -- the sausage patties were tasty. There was a full fridge of yogurts, juices, coffee, etc. Can't really think of a bad thing to say about the place - well, yes -- the approach is a little confusing; it sits behind a Hampton Inn and the parking lot isn't that well marked navigating thru the Hampton Inn lot to get to the SS lot... but it's pretty nitpicky; not like I had to sleep in the parking lot. Once I was parked, I was parked. We'd stay there again in a heartbeat. read more

Spent 2 nights on my first trip to Minneapolis. It was colder than cold last week and I was glad to have a warm room to stay in! The room was clean and it was pretty quiet considering that it's right by the airport. Upon arrival, I called the hotel for a shuttle and within 10 minutes the shuttle arrived! I have to mention that Timmy, one of the supervisors there was very accommodating and awesome! Stays like this remind me why I choose Marriott (beyond the elite perks)! read more

I love this MSP hotel. Its quaint and boutique'y feeling. I wasn't impressed with the breakfast bar and I'm pretty simple in my needs for the most important meal of the day. Java, a good wheat english muffin with egg and some fresh fruit. So it did in a pinch, since I had a entire day of flying ahead of me, I just grabbed my banana and away I went. I will say I love the rooms. My room had a micro, fridge and seperate living area. Cozy. VERY next door to The Mall of America. Win:-) read more

So I had a business trip out here, two nights, and I would have given them a 5 star but because I was stuck in an end unit, #500, What was so bad about #500? I tried to keep the freezing weather from the outside( 15-20 degrees) from penetrating the room but running the worthless heater to try to hit 68 degrees was pretty much pointless.I woke up both morning,wearing thermals and socks, with soar throats and stepping out of the shower was like stepping outside of the hotel, no heating vent in bathroom. On a positive note, the hotel is a cute boutique look and feel. Looks very renovated and being across from the airport, you cannot hear the airplanes landing or taking off. I just question the wall paper selection in my rooms...Looks odd check it!!! read more

Do not go here! They do not support healthcare workers what so ever. I called two days in advance knowing the snow is coming in. I work in a nearby hospital on a covid Intensive care unit , and as a registered nurse I wanted to make sure I was there for my patients - life is already hard as it is and this hotel continued to make it even harder. I had asked to check in early Because i come off of shift at 7:30am. I needed to sleep only for 6 hours and be out the same day at 6pm. They refused to give me a healthcare discount and continued to take my card down for payment for the night, stating that it might be extra charge for the early check in and late check out. After first agreeing to give me one day in their hotel, I called to confirm the day before my reservation and the girl told me they could not guarantee my check in . It depended on room availability. She continued to argue with me even after I begged her to just hold the room - they already took my credit card information so I told them to please charge me and get it over with. She said she would try to get a room cleaned as early as possible, cleaning people come in at 7am-so hopefully by 9am she said. When I came in at 8am the general manager Stevie Kaye, was the absolute rudest and inconsiderate manager I've ever encountered- he said "I don't care if you're a nurse or a snow plower, I treat everyone the same." Right now during the pandemic everyone is trying to help healthcare workers and support us during this terrible time. We also have families we want to go home to, we also have family members who died during the pandemic. When will we catch a break. Instead of trying to help us , and offer maybe some water or some breakfast (since he was offering everyone else continental sandwiches) he simply refused to meet us half way, and told us to wait until 3pm until normal check in ... when we explained to him we need to wake up at 6pm for our shift. Before I was a nurse I worked in sales and customer service and he didn't even do the basics to help and appease paying customers. I will never return and do not recommend!!! read more

First time going to MOA and we decided on Springhill. :) We had a long drive , so we checked in very late . I have to say Mr. Vish Baichan had very good customer service from check in to check out. Five-stars for sure! read more

Got a room from Priceline for $48! I didn't know what to expect but it was great. The room was clean and actually set up like a mini one bedroom/studio. It had a nice pool and gym. The breakfast is also good and I may have taken a bunch of Nutella packets. The only bad thing was that the hot tub was broken. But shit happens and it got fixed the next day. Overall, I really liked this place. read more

At 11:30 at night I was woken up from a dead sleep by a call from a hotel staff member asking if I was having a good stay. I'd been having a great stay until that moment. Having the sharp, abrasive sound of a hotel phone ring in your ear when you've been sleeping for hours is disturbing. And worse when you're getting up early for a morning flight. I communicated this issue to the hotel and they apologized, but that was it. This was their chance for service recovery and they failed. As a hotel, they have one job above all else--let the customer have a good night's sleep. Calling me during the night to wake me up and ask how I am is horrible, and failing to offer anything at all to make up for it is inexcusable. Don't stay here. Sure, you can unplug your phone, but why should you have to? And what else are they going to get wrong on your stay if they can't get this right? read more