My husband and I were really looking forward to our stay here based off of the reviews from other hotel guests. Unfortunately, our stay was far from great. We traveled to the area to celebrate my mom's 60th birthday and this hotel was close to a rodeo happening near by as well as the restaurant at which we were having dinner. We planned to have dinner then head to the rodeo. Well, after dinner, we brought back the leftover ice cream cake to leave in the hotel room fridge so that it wouldn't melt in our car while we attended the rodeo. We thought, "It should be fine for a couple of hours." When we returned back to the room, the cake was already starting to melt so I decided we should just throw it away. The container was rather large and I didn't want to make mess in the room, so I went downstairs to find a larger garbage can as they are usually found in the cafeteria/eating area. I was going to ask the hotel receptionist to point me to it, but I saw she was talking with another guest and was I able to spot the garbage can myself. So, off I go to try to throw the ice cream cake in it. The slot was too small for the container to go in, so I tried to lift the can lid but it was locked, when suddenly I hear someone shouting at me (yes... shouting! in front of another guest, no less), "no, ma'am! no! no!". As if I was some 4 year old being scolded. It was the hotel receptionist shouting from across the cafeteria area. I start walking towards her and tell her that I need to throw away the cake -- to which she asks (for whatever reason... maybe she didn't hear me the first time) "What are you trying to do?!" It's then that the other hotel guest excuses himself and tells her "Well, I'll talk to you later!" Still embarrassed, I respond to her: "I'm trying to throw away this ice cream cake. I don't want to make a mess in the room." She tells me, "well that won't fit in that garbage can." She sighs twice. Annoyed. Or frazzled. I'm not sure. But I was feeling rather uncomfortable and thought that maybe I should have just let it melt in the fridge than deal with this woman's attitude. She continues to tell me that she'll go and find me a trash bag. She returns with a large black trash bag and instructs me to put the ice cream cake in it and leave the bag in the hotel room for room service to pick up in the morning. I thank her for the bag and head back to my room. I understand it was late at night (around 10:50PM, Aug 18th), but it was such a bad way to end my day... which was previously full of laughter and enjoyment with my family.
Further, our room was near the elevators/ice machine. We were told we wouldn't hear noise. Unfortunately, that wasn't the case. We were woken up in the morning by children yelling down the hall, and we could hear full conversations as people walked by/waited for the elevator.
I am giving 2 stars because the hotel itself is very nice. The bed was comfortable and the bathroom was roomy. The shower door handle was loose, though. Probably just needs some screws tightened. But overall, great room.
The customer service when we checked in was great (kudos to the young lady that helped us in the day shift), but the woman on the night shift ruined the experience. read more