Review of The Gardens Memory Care…read more Parent with a diagnosis of Dementia of Alzheimer's type was there just under 6 months when they requested we find another facility. This was due to increased falls and cognitive decline resulting in mobility issues. We were informed the facility was not staffed to provide walking assistance or wheelchair transfers. We were advised to apply to skilled nursing facilities, but several rejected our request since there are no health issues other than dementia that require skilled care. Administration promised to help find a new facility. However, it became apparent that their "help" was only sending out more referrals to other skilled nursing facilities with no regard to ratings or location. During this process, parent was suddenly moved to a different room with no prior notice. We expressed concerns that this was not in the best interest since we would be relocating to another facility soon. Our concerns were dismissed and the move occurred in less than an hour! This was a direct violation of patient rights of having a written notice before changing rooms or roommates. On the positive side, the CMTs and aides were extremely kind and attentive. These providers were expected to care for residents' needs, dispense medicines, unlock door for visitors, take phone calls, plate food that was sent from the Assisted Living side, serve meals, and clean up. Often there were only 2 people on the floor to do all of these tasks. Needless to say, there were times meals were late due to lack of help! Bottom line: This is Level 1 Memory Care, so as disease advances, they are not equipped to handle the decline. Administration talks a good talk, but it pretty much ends there. While we recognize this is a business, we believe better communication and understanding toward patient families are necessary. The staff members who care for residents are compassionate and positive. They bond with residents, and it is apparent they truly care about them. Staff deserves a 5-star rating, but the overall facility rating is lower due to administrative decisions.

I do not currently have a family member here, but was graciously afforded a tour today. It was a…read morevery clean and well laid out apartment complex with a nice common dining area, a nice library for the residents, a cute little Coke decorated ice cream dining area, and a nice common area inside for activities. I was very impressed and will definitely put this independent living home complex at the top of our family's list to consider and learn more about. Thank you to the associate that was so kind and gracious to show me around. This is such a big decision for a family to make and you sincerely made me feel that each resident is important there.

Turners rock has helped me and my wife get through some really hard times. The activities and…read moresocializing has been one of the bet parts of living here. The people that live here and work here are wonderful.

Turners Rock is a truly outstanding senior living community! The building is modern--only about…read morefive years old--and offers independent living, assisted living, and memory care. Unlike many other senior communities, Turners Rock is bright, contemporary, and impeccably clean. The floor plans are especially impressive, with spacious layouts and large bedrooms--something you rarely find in other senior living options around Springfield. But what truly sets Turners Rock apart is the warm, welcoming community and the exceptional staff. Brad, the director, is friendly, responsive, and genuinely devoted to the residents. The activity director, Will, is absolutely PHENOMENAL--charming, personable, and hilarious! He constantly goes above and beyond to keep residents engaged and entertained. One creative example: he prints "funny money" with residents' photos that they earn at activities and spend at a monthly auction. The Turners Rock driver, Lezlie, is incredible--she takes my mom to doctor's appointments and has even taken her shopping at the mall. She always goes the extra mile (pun intended!). My mom loves the variety of activities , events, and outings that Will plans. There are about six activities each day--like exercise classes, trivia, book club, Bible study, bingo, Wheel of Fortune, bocce ball, movies, and more. Residents can also take the shuttle bus for picnics, plays, movies, and restaurant outings. The on-site restaurant is contemporary and open for dining between 7 a.m. and 7 p.m. (I believe). The servers know the residents by name and even remember many of their preferences. The menu offers plenty of options along with daily specials. Sometimes the chef even names dishes after residents, which is such a thoughtful touch. The desserts are always amazing, and family members often visit during meal times--just $7 for breakfast and $10 for lunch or dinner. My parents moved into the independent living section in October 2023. My dad later transitioned to the Memory Care Unit for a few months before he passed away. It was a huge relief for my mom to know he was safe and well cared for during that time. And he was just steps away, so my mom could easily visit him each day. I live in California and have stayed at Turners Rock seven times since my parents moved in. Knowing my mom is surrounded by friends and supported by such a compassionate, capable team brings me tremendous peace of mind. I'm so grateful to everyone at Turners Rock. 10/10 recommend!

Sutton In-Home Senior Care took care of my mom with Alzheimer's, for 3 years. Brooke is very…read moreprofessional and really cares. The entire staff is so nice and very helpful. The two caregivers we had were the best. They took such great care of our mom. I would definitely recommend Sutton to a friend.

I cannot find the words to even describe our horrific experience with Sutton. Full assessment done…read more Told they had qualified staff, they did not. I had to train them ALL. Staff slept during shifts, damaged personal property (even that attached to physical body) and then Sutton pulled 24/7 care with 2 days notice. 2 days not 2 weeks! One aide even accused patient of being a perv. Thank God for cameras as I determined not the case. Brooke is nice, but clueless. Same for Paula who is disorganized and dishonest. Julie was always nice and pleasant. Sean, well he's ..... so beware. I asked for "in writing" when and why they cancelled services (I have verbal but want it in writing). They will not give it. No accountability. Good luck but I wouldn't trust my anything to them..not even a stranger. I hate that I have to even give them 1 star. To future aides- don't sign the non compete or if you do make sure they compensate you well for signing it. They like to prevent their employees from making a living but cut their hours as they see fit.

My experience was poor, I was a dedicated worker, loyal, always did my job, and went above and…read morebeyond, just to be replaced by fools who have destroyed the integrity of housekeeping remember when Willow healthcare facilities are dirty it's because they choose for them to be dirty they could have been clean but they wanted people that didn't clean because then they wouldn't have to pay them as much. The nurses the CNA the na's are all fantastic and they work so hard but the housekeeping departments have failed and it is only because of main management of the facility oversight and they are the only ones to blame. Willow healthcare corporate is the main problem when it comes to running these facilities because they know who to hire to take care of the people but not who to hire to take care of the building.

My uncle moved into this facility a couple of weeks ago. I was thrilled to finally be able to go…read moreand visit. The first thing you notice is how nice the facility is. When you walk in it smells clean. A lot of times facilities smell strongly of urine. It was great to see how clean everything is. My uncle has a shared room. I didn't get to meet his roommate but my uncle likes him. My uncle had family photos on a shelf. He seemed very happy to be living there. We looked at the calendar and talked about all of the activities he could participate in. There were quite a few. He talked about how good the food is. I'm am very happy with the facility. It really makes me happy that my uncle is so happy. I can relax knowing he's in good hands.

My Aunt has had a great experience living in the Independent living at Mission Ridge!!…read morethe staff is amazing and it's a great community for her!

Mission Ridge is a new facility with excellent caring staff. It is clean and the decor is homey…read moreand inviting. I'm so glad my Mom is here. I feel like her quality of life has improved with all of the available socializing. They have everything!! Menu to order what you want, anytime you want. They have activities, housekeeping transportation, a gym, happy hour and so much more. The apartments are so cute!! Most of all I love the caring staff.

My husband was recently at The Maples for 3 weeks having rehab. We could not have had a better…read moreexperience. EVERYONE there was so great. Friendly and always ready to do whatever you needed. The physical therapy staff was outstanding. We recommend this place highly. Gwen and Wally Hager

the service sucked i would not recommend this place to anyone! the food sucked! staff sucked!!read more