Someone needs to look into their billing procedures. I was paying a bill and hadn't last small…read morepayment to make. Got a call today from Irene in billing telling me because their last 2 or 3 bills were returned from the Post Office as undeliverable, she sent my bill to collections. I now have the post office investigating this since my address is correct. Luckily, I have Irene's statement recorded in my messages. Irene should note that mail fraud is a very real thing.

From the owner: SIU has more than 250 teaching physicians providing new treatments and technologies that have…read moretransformed the practice of medicine. Using facilities in each of the hospitals and many clinics in our community, our physicians dedicate themselves to the science of health care and educating a new generation. Our physicians care deeply about your health and the health of your friends and family in years to come.

This review is from a visitors perspective only. A visitor that was here daily for about two…read moreweeks. After realizing our patient needed intense rehab before going home he was finally approved to go to 3B at Memorial. 3B is their therapy wing and known for being better than the kind of rehab you'd get from a nursing home facility. To get up to the room, everyday, usually twice a day, sometimes three times a day, you had to check in at a desk at the main entrance. Give the patients name and room number and get a name tag. Only a maximum of two people were allowed in the room at any time. My mom and I were always together, so if anyone else came by one of us had to leave. The room was an older room with older furnishings and the only place for visitors to sit was a window seat bench. BUT just like the other hospital, around the corner was a newer wing with a small visitors lounge with much more comfortable chairs and a table. The cafeteria here had much better hours and specials. I was a creature of habit and got the little taco bar and salad bar. I cannot make a salad without sunflower seeds anymore because they have them here!!! What was also different here is not only acknowledging the hard work the nurses and techs do night and day, but the work the physical therapist do. From PT, to OT to ST we were thankful for everything they do.

Stop pretending to care…read more Update the facilities. Especially update the ER Staff...some of them.. especially the nurses need to improve interactions with patients. If I know what the doctor said to me please don't think I'm making it up. I know precisely what was discussed. You weren't there. You suck to the outdated orders but thought you were correct. Yet when the internist started to look it up on the PC she found the consult instructions that were discussed with me. I was at the consultation. I know exactly what was discussed. Please do not ever second guess my ability to listen. Doctors and nurses make mistakes and forget to double check what they thoughtthey heard. I will never return to this facility. Specific reason. Nurse LeatherBack.

I normally do not have issues with HSHS, and their nurses are kind, caring, and very helpful…read more Tonight on the other hand, I spoke HSHS call nurse Beatrice who was condescending and sarcastic. Made sure that I had "read the instructions on my bottle" as if I had not, when I had read (in the pamphlet given with the medicine) about side effects and how you can only take a certain amount of dosages in a month. She made sure to repeat herself in case I hadn't heard the first or second time. By the end of the conversation I realized that she just wanted to be patronizing. I hope you feel better, Beatrice. I will not be calling the after hours nursing staff again because if that's the level of care they're demoting to, then I'll just figure it out on my own.

Worst service ever. At the pharmacy I was lied to repeatedly. I picked up the eye drops I need to…read moretake on a daily basis. All 3 bottles had been opened and there was very little medication in each bottle. Obviously, I refused to use it. Medicare said call the advantage plan. Network Health is a joke. They yapped, "Go back to the pharmacy." 'Fraid not. They're not going to fix the mess. Also I called good ol' Pfizer about their problem. Again, all talk, no action. Elder abuse is a chronic problem in ne Wisconsin.

Was at the wound care center. And the doctor there said bluntly I do not care at all about my…read morepatience. That in itself was enough for me to go elsewhere

They liars; they call and leave a voicemail saying we set you up with a doctor you wanted, give you…read moreall this info to call and ask for new patient line and then give the doctor they supposedly set you up with yet they know nothing about it. Asked for new patient line but immediately they sent me to the doctor office I am supposedly set up with. The nurse or receptionist said there was a note to be sent up to see IF THE DOCTOR WOULD ACCEPT ME (why you advertise accepting NEW PATIENTS if you ain't and saying you are and then the doctor decides she or he don't wanna take you is DISCRIMINATING and should be reported). So HERE I AM NOW ON HOLD 12 minutes. SPFLD CLINIC ON WABASH BE DOING DONE SOME SHADY BUSINESS WITH THEIR PATIENTS. I did try and go see a customer representative bout it but there was no office to go to just a sign lol.

I am 38 yo, I have PE.I have been using a medication similar to Aspirin 81 mg, but the brand name…read morewas different because it was from a different country.Last week, I ran out of it and asked my doctor & nurse from this clinic for a refill as a "blood thinner".They did not make a research about what I was using, and gave me "Eliquis" which is used as a serious blood thinner.I read about this medication and made my own research, and asked my doctor in Turkey, he agrees that I should not use it and told me Aspirin 81mg is OK for me. I didn't know until I talked to him that off-brand med and Aspirin are the same thing. After figuring all these out by myself, called Spfld Clinic on Wabash to replace my med with Aspirin. I am not a doctor or nurse. But is this my job to decide what meds I should use?

There's too much to be said for how long I've suffered underneath this horrifying excuse of an…read moreinsurance company. Long story short I had to start paying for my meds out of pocket because they go in and alter my prescriptions once it's been sent to the pharmacy. They have to audacity to blame me for their decisions. They have absolutely no TRUE lgbt-friendly doctors in network. They constantly play the blame game by always pointing the finger at someone else because they wouldn't know how to take responsibility for anything if their lives depended on it. They gaslight and project their problems onto their policy holders. They openly attack you if you try to file a grievance against them. If you need health insurance in IL use ANYONE but them, unless you want to suffer like me.

My daughter was sent to the ER . And instead of them drawing blood from her IV . They continuously…read moredrew blood from her arms! No One knew what to do for my daughter. The night nurses was very Rude. The dr left didn't say anything / his shift was over so he didn't even see this through. Reason Im upset is because my situation is very delicate. The entire visit was horrible . The dr at the er floor said he left because his shift ended. It was sad. We had to go to another hospital to get proper care. Then as we were preparing for transfer the people at this hospital didn't even tell the new drs the medications that was giving. Now look at my daughter arms!!!! They should not have stuck her that many times! They gave her a blood thinner and wasnt suppose to !!! Be Careful with these dr's

The only reason I went to the ER at this hospital was b/c I was was extremely satisfied with the…read morecare my son received 2 years ago, but times have changed. I do not recommend going to the ER at this place. The doctor had no compassion and poor bedside manners. She asked me less than a hand full of questions (literally), dismissed most of my symptoms and wrote me a prescription for pain meds that I don't need. Sadly, experiences like this is why most people don't go to the doctor anymore.

SYED M IMAM, DO He came in on my Dad's case the day before discharge we had long discussion with…read moremy concerns. He said no less than 5 times, it was because my Dad was 90. I was very concerned as my Dad was walking 4000 step or more every day and now had severe ankle pain which he called "gout", arthritis and just old. I had arranged for his previous schedule cervical MRI to be held at St Johns and asked for cardiac consult. He discharged him early next morning. Even discharge papers say "to home" which he could not go to. He went to skilled nursing home. This DR on the ortho floor does not deserve to be caring for patients, certainly not older patients that he clearly things age is reason to just dismiss all information about them. This was October 2025. My Dad is doing great no thanks to that incompetent Dr.

This review is from a visitors perspective only. A visitor that was here daily for over three…read moreweeks. A family member had had a bad seizure, so I came to town for moral support and to help supply all the happy and positive vibes! Our patient was on one of the older floors that had not been remodeled so the chairs were uncomfortable. Especially after hours and hours of sitting. BUT right down the hall was a new wing that was for ICU patients and their new lounge was super nice. Nice comfy chairs. Blankets. A kitchenette with a microwave and Ice machine. Very helpful. The cafeteria here had weird hours and only certain stations were available after 2 or 3. The salad bar was fine. They also had a monthly revolving menu, so you always knew what hot bar would be available. When it comes to hospitals if you can't respect the work the nursing staff and technicians do all day everyday, you need your head checked. We appreciated all the hard work and hard things they have to do for patients who are in pain. At Saint Johns they offer up a reward program so your able to recognize and nominate a team member. We made sure to let them know how appreciated they all were everyday but also nominated the best of the best.