Someone needs to look into their billing procedures. I was paying a bill and hadn't last small…read morepayment to make. Got a call today from Irene in billing telling me because their last 2 or 3 bills were returned from the Post Office as undeliverable, she sent my bill to collections. I now have the post office investigating this since my address is correct. Luckily, I have Irene's statement recorded in my messages. Irene should note that mail fraud is a very real thing.

From the owner: SIU has more than 250 teaching physicians providing new treatments and technologies that have…read moretransformed the practice of medicine. Using facilities in each of the hospitals and many clinics in our community, our physicians dedicate themselves to the science of health care and educating a new generation. Our physicians care deeply about your health and the health of your friends and family in years to come.

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

Stop pretending to care…read more Update the facilities. Especially update the ER Staff...some of them.. especially the nurses need to improve interactions with patients. If I know what the doctor said to me please don't think I'm making it up. I know precisely what was discussed. You weren't there. You suck to the outdated orders but thought you were correct. Yet when the internist started to look it up on the PC she found the consult instructions that were discussed with me. I was at the consultation. I know exactly what was discussed. Please do not ever second guess my ability to listen. Doctors and nurses make mistakes and forget to double check what they thoughtthey heard. I will never return to this facility. Specific reason. Nurse LeatherBack.

This is the most unprofessional, uncaring, and irresponsible group to ever run a healthcare system!…read moreThey claim to be a Christian organization but Jesus actually cared about people, whereas to HSHS you're nothing more than a dollar sign. For 12-years I had the best doctor and clinic in the world, extremely caring and knowledgeable; then HSHS came in and took them over. My Dr. gave up his practice soon after that and the care I've received for the past 8-years has quickly gone down-hill. Without going into too much detail, this was my last straw... A few months ago they told me that a test they ran on me came back negative, it wasn't. They were either extremely incompetent or just outright lied to me about the result (something that has become commonplace for them). The actions they took quite literally put my life in grave danger and here it is now 6-months later and I'm still not out of danger. I tried talking to them but they weren't interested in listening. After my primary caregiver explained that there was nothing more she could do because her directives came from the "higher-ups" in the corporation I tried several times to contact someone there to at the very least explain their position but was met with complete silence. After several futile attempts to contact them via email, I sent a letter to their CEO, Melinda Clark. It turned out to be another dead end when I never received a response from her. After some searching, I found the email for their president/CEO, Mary Starmann-Harrison, and sent her a detailed message asking her to explain to me what went wrong, how their actions put my life at risk, and what they were going to do about it? From her response, it was obvious that Mary Starmann-Harrison felt that dealing with a patient was below her and she directed me back to my PCP. I replied that she was unable to help me and that's why I was turning to her because she's the one in charge. After a week without an answer, I sent her another email, to which she replied to by again telling me to contact my PCP. This went on for over a month, her not answering my emails until I sent a follow-up one a week later. All she did was ignore me, and my problem, and never took any responsibility for their carelessness. Finally, she told me to find another care provider (the best advice I've ever received from anyone at HSHS). I see several different doctors for a spinal cord injury as well as PTSD and after explaining what HSHS did they all reaffirmed that the treatment I received was extremely dangerous and irresponsible. So, as I stated before, they are very uncaring and unprofessional and I strongly recommend that you steer clear of every single one of their doctors, clinics, and hospitals. The life you save by doing so just might be your own.

I normally do not have issues with HSHS, and their nurses are kind, caring, and very helpful…read more Tonight on the other hand, I spoke HSHS call nurse Beatrice who was condescending and sarcastic. Made sure that I had "read the instructions on my bottle" as if I had not, when I had read (in the pamphlet given with the medicine) about side effects and how you can only take a certain amount of dosages in a month. She made sure to repeat herself in case I hadn't heard the first or second time. By the end of the conversation I realized that she just wanted to be patronizing. I hope you feel better, Beatrice. I will not be calling the after hours nursing staff again because if that's the level of care they're demoting to, then I'll just figure it out on my own.

Was at the wound care center. And the doctor there said bluntly I do not care at all about my…read morepatience. That in itself was enough for me to go elsewhere

They liars; they call and leave a voicemail saying we set you up with a doctor you wanted, give you…read moreall this info to call and ask for new patient line and then give the doctor they supposedly set you up with yet they know nothing about it. Asked for new patient line but immediately they sent me to the doctor office I am supposedly set up with. The nurse or receptionist said there was a note to be sent up to see IF THE DOCTOR WOULD ACCEPT ME (why you advertise accepting NEW PATIENTS if you ain't and saying you are and then the doctor decides she or he don't wanna take you is DISCRIMINATING and should be reported). So HERE I AM NOW ON HOLD 12 minutes. SPFLD CLINIC ON WABASH BE DOING DONE SOME SHADY BUSINESS WITH THEIR PATIENTS. I did try and go see a customer representative bout it but there was no office to go to just a sign lol.

I am 38 yo, I have PE.I have been using a medication similar to Aspirin 81 mg, but the brand name…read morewas different because it was from a different country.Last week, I ran out of it and asked my doctor & nurse from this clinic for a refill as a "blood thinner".They did not make a research about what I was using, and gave me "Eliquis" which is used as a serious blood thinner.I read about this medication and made my own research, and asked my doctor in Turkey, he agrees that I should not use it and told me Aspirin 81mg is OK for me. I didn't know until I talked to him that off-brand med and Aspirin are the same thing. After figuring all these out by myself, called Spfld Clinic on Wabash to replace my med with Aspirin. I am not a doctor or nurse. But is this my job to decide what meds I should use?

There's too much to be said for how long I've suffered underneath this horrifying excuse of an…read moreinsurance company. Long story short I had to start paying for my meds out of pocket because they go in and alter my prescriptions once it's been sent to the pharmacy. They have to audacity to blame me for their decisions. They have absolutely no TRUE lgbt-friendly doctors in network. They constantly play the blame game by always pointing the finger at someone else because they wouldn't know how to take responsibility for anything if their lives depended on it. They gaslight and project their problems onto their policy holders. They openly attack you if you try to file a grievance against them. If you need health insurance in IL use ANYONE but them, unless you want to suffer like me.

They are amazing here, I would trust them with my life. You can't get any better care anywhere…read moreelse. The nurses are absolutely amazing, your child will get the best care here! I can't speak highly enough of them, they are amazing!

My daughter was sent to the ER . And instead of them drawing blood from her IV . They continuously…read moredrew blood from her arms! No One knew what to do for my daughter. The night nurses was very Rude. The dr left didn't say anything / his shift was over so he didn't even see this through. Reason Im upset is because my situation is very delicate. The entire visit was horrible . The dr at the er floor said he left because his shift ended. It was sad. We had to go to another hospital to get proper care. Then as we were preparing for transfer the people at this hospital didn't even tell the new drs the medications that was giving. Now look at my daughter arms!!!! They should not have stuck her that many times! They gave her a blood thinner and wasnt suppose to !!! Be Careful with these dr's

The main entrance registration woman took FOREVER. Thank goodness I arrived 20 min early or I would…read morehave missed my appt. She didn't listen well and asked the same questions over and over. I understand the computer prompts you to ask the patient questions but if you can't remember simple answers from one prompt to the next then you're probably not in the right position. Her name was laurel and she was friendly enough but like I said she asked me more than three times the name of my insurance and where I worked. I understand it's busy and things get forgotten but that's a little bit crazy especially when she was holding My insurance card. I love St. John's but the front desk needs someone quicker and that listens.

I recently went to an office affiliated with St. John's Hospital. I was told that I needed a…read moretetanus shot. Tetanus shots and other vaccines are free at Walgreens and CVS pharmacy. I had no idea that they would charge me $135 for a tetanus shot. They should have told me that there would be a charge so I could have made the decision to go to a pharmacy to get a free shot. They just gave me the shot and I received a bill for the entire visit which should have been covered by Medicare. After 10 months of fighting it, I had no choice but to pay the $135. I should have been told prior to the shot that there would be a hefty fee involved.