Awful for scheduling. I scheduled an appointment (new patient) 3 weeks ago, and 2 days before the appointment, they called me, to me the doctor did not accept new patients with my insurance. Why did they wait 2 days? I called the QA department at Springfield Clinic, and spoke to Stephanie. She agreed this was not good, but refused to help me any further. read more

Springfield Clinic's billing is atrocious. I went to my primary with Memorial for x-rays following an auto accident in early February. I then received a bill from Springfield Clinic the week after as the radiologist was from Springfield Clinic and not Memorial. I was sent a bill for the services, which I paid. Last week I got a bill with the same service and amount as well as two more services from the February visit that have magically appeared. Mind you, it is now April! Not only that, I am now marked as past due. I needed to straighten this out as I am turning in all bills to get them to be reimbursed by the other driver's insurance...who are now contesting repayment of the first bill. I just contacted Springfield Clinic billing which is handled up north by a secondary entity as there is no direct way to speak to them locally about billing. I'm in the process of attempting to straight this out. Springfield Clinic has never had a stellar reputation here in town and it's current endeavor to get the state legislature to sugar coat it's propensity for poor service and questionable billing as it battles BC/BS really makes this lack of quality and professionalism hit home. To those not familiar with Springfield Clinic I highly recommend looking to the other three medical entities in the Springfield area. I cannot recommend Springfield Clinic at all! read more

I'd like to preface this review by saying I NEVER write reviews, so you can take this one to the bank! Also, I've been going to Springfield Clinic for years, and have never had a bad experience with ANY of the other people regardless of what roll they've played in my health treatment plan, actually they've all been GRRREAT!!! However... Went to the walk-in Ortho Clinic at Springfield Clinic and met with Dr. Western. I told him I had neck/shoulder/arm pain, which I found out later that week (From another, more attentive Dr.) was a nerve disorder called Severe Cervical Stenosis with Myelopathy. Dr. Western didn't even let me finish telling him all my symptoms before shaking his head, scoffing at my descriptions of the pain & basically dismissing me. I get that he's a simple Walk-in Clinic Dr., and even Dr.s need to start somewhere, but it was plain to see to ANYONE that I was in severe pain and obvious I'd not slept for two days prior. He apologized as he was leaving and excused his actions by saying "there is an opiod epidemic out there, and we can't be too careful", but there is no excuse for the belittlement and berating he put me through (in front of my friend/driver). I hope no one ever has to endure the embarrassment I did! read more

I go to the clinic in Taylorville and I haven't had any problems with my appointments and as far as the wait time it no worse than any other clinic. When I have had a question the doctor's assistant as always returned my calls within a 24 hour span, most of the time by 5:30 the same day. read more

Called Neurology, customer service rep named Melissa answer the phone. This lady is does not listen very well; she is very rude and extremely unprofessional. read more

I was never sent a bill and instead of trying to contact me they went to a collection agency after two months. Fortunately the collection agency contacted me promptly enough to not have Springfield Clinics error damage my credit score. Won't be returning. read more

Its rare that I have to wait more than a few minutes in the waiting room, Lab or XRay. Ive been to all multiple times. Nurse callbacks can sometimes take a day, but have never not gotten a call back. Overall I find the staff to be friendly, helpful and they make it so that I dont actually hate going to the Dr. read more

I am quite pleased with the Doctors and staff at SC. I do wish there was a more receptive attitude for medical marijuana. I am 75 years old and not looking for any mind altering experience, but I do qualify as I have RA, and a number of other painful nerve and spinal problems. Pain medication in pill form make me sick to my stomach and I desperately need an alternative. Any rule has exceptions ( Doctors are told not to sign forms qualifying patients conditions for these products) but so far I haven't made the grade. My requests have brought a resounding "NO"! Please consider patients on a more case to case basis. The need is stronger than SC's resolve to keep it out of my reach. Janet A Edwards read more

The services were poor... no compassion other than thirst of money...

My family goes to Springfield clinic for most of our medical care. The other day we made an appointment for an eye exam with our regular eye doctor. We've always gone to him and like him as our eye physician. A while later we received the bill and it was for the whole amount even though it should have been covered under our insurance. What we found out is that Springfield clinic we had been seeing chose to opt out of our insurance plan and we were never notified. When we called to make an appointment and answered all the routine questions like do you still have Health Link insurance, they never told us that they no long accept that insurance. We contacted the clinic and tried to work out a solution since insurance would have only payed a fraction of the bill, but they were unwilling to budge. So much for caring about the well being of your patients, lets make money any way we can even if it means screwing them over. I'll no long go to Springfield Clinic for anything. read more

I currently see doctor Paul Phillips as my primary care doctor. His excellent. He offers his best advice and takes your opinion into consideration. I've seen several other doctors at the clinic Dr. Narla neurologist his an expert and a very sweet man. No unnecessary treatments but offers the best solution before taking a serious step like surgery. I've seen Dr. Pick absolutely the best in the business for rheumatology. He even suggested I get better shoes to help with my circulation. Then there a very sweet dermatologist Dr Staley. She keep working with me in anyway she can to get control over my psosarctic. She hadn't given up on me yet and always give me good suggestion. The only dr there I haven't like is the psychiatric Dr. kokaminia. She has no bedside manner and could really careless about her patients. She did listen to my concerns about the medication she prescribed. Over all I just felt she is a poor dr. She never wanted to get to the root of the problem only wanted to prescribe medications and get you the heck out of her office. She was Nieves nice, nor kind or consider of my feeling of the care she was providing. Over all I love the customer service the clinic provides. The call center staff are always pleasant and helpful. The nurse always get back to you if you leave a message or you need something. No haven't figured out their new follow my care system but, I'm sure it's probably very helpful and useful tool. Springfield Clinic seems to be keeping up in all the new technology and making the changes to stay on top of those things. Love my Clinic! read more

They have no morals!!! Flat out lied to . Was told I had to complete 6 weeks of therapy in order to get an MRI.. I went through hell an back during this time to find out that was not the case !! Shame on you Dr. Chris Wottowa you have allowed yourself to surrender your ethics !! They have now blocked me from seeing any orthopedic Dr. at the Clinic .. was a patient for 15 years !!! Fine surgeon but has failed my trust!! read more

Wife went in for a routine colonoscopy (over 50 and mother had colon cancer in late age). Last colonoscopy was by the same doctor 6 yrs ago. Polyp taken out, but non-cancerous. Routine was being performed with the understanding that it was to be a "preventive" measure, and as such would be covered 90% by insurance. Procedure was performed at a local hospital since the doctor had no remaining slots at the clinic. As such, had multiple billings. The detailed billing from the hospital indicated that the doctor specified "preventive", however when I received the doctor's billing from Springfield Clinic, insurance paid only 20%. Upon calling SC billing, they indicated that their coding departing saw that my wife had a polyp taken out (even though non-cancerous) 6 yrs ago, and although the doctor (who unfortunately had retired the day after the procedure and was no longer available for contact) coded the procedure as "preventive", the coding department determined that this should be coded a "diagnostic, existing condition". As such, per my insurance company, I am responsible for 80%, including the charges for the hospital (despite what the hospital billing coding) since the "attending" doctor's coding has the final say. Needless to say, rather than what we expected to be a routine preventive colonoscopy, we ended up paying over $2000 out of pocket. Our insurance company agreed that their interpretation of the preventive coding includes the current colonoscopy even if the procedure 6 yrs ago extracted a polyp. If it were found to be cancerous, that would have been different, but in this case, it was purely preventive. Unfortunately the insurance agent indicated that they could not change the coding. That would be up to SC. My attempts to convince the SC billing department were unsuccessful. While the SC doctors and nurses were excellent, my frustration with the billing department reached a new level. read more

MOHA nurses will not return calls.....they also prescribe things that the patient must do which are unavailable in Springfield area. We have left messages to ask for help but they won't return calls. read more

Springfield Clinic billed me for a set amount after billing the insurance company. I paid the bill in full. They made an error with the insurance company and did not correct it in time. The insurance would not pay them due to not submitting the claim in a timely matter. Springfield Clinic then turned around and rebilled me for the amount that they screwed up with the insurance company! They are crooks and thieves. read more