Someone needs to look into their billing procedures. I was paying a bill and hadn't last small…read morepayment to make. Got a call today from Irene in billing telling me because their last 2 or 3 bills were returned from the Post Office as undeliverable, she sent my bill to collections. I now have the post office investigating this since my address is correct. Luckily, I have Irene's statement recorded in my messages. Irene should note that mail fraud is a very real thing.

From the owner: SIU has more than 250 teaching physicians providing new treatments and technologies that have…read moretransformed the practice of medicine. Using facilities in each of the hospitals and many clinics in our community, our physicians dedicate themselves to the science of health care and educating a new generation. Our physicians care deeply about your health and the health of your friends and family in years to come.

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

horrible hospital! my daugjter sat in a room for over four hours waiting to be seen by anyone for…read moreher hydrocephalus the nurses or drs don't care they just want money

I normally do not have issues with HSHS, and their nurses are kind, caring, and very helpful…read more Tonight on the other hand, I spoke HSHS call nurse Beatrice who was condescending and sarcastic. Made sure that I had "read the instructions on my bottle" as if I had not, when I had read (in the pamphlet given with the medicine) about side effects and how you can only take a certain amount of dosages in a month. She made sure to repeat herself in case I hadn't heard the first or second time. By the end of the conversation I realized that she just wanted to be patronizing. I hope you feel better, Beatrice. I will not be calling the after hours nursing staff again because if that's the level of care they're demoting to, then I'll just figure it out on my own.

Worst service ever. At the pharmacy I was lied to repeatedly. I picked up the eye drops I need to…read moretake on a daily basis. All 3 bottles had been opened and there was very little medication in each bottle. Obviously, I refused to use it. Medicare said call the advantage plan. Network Health is a joke. They yapped, "Go back to the pharmacy." 'Fraid not. They're not going to fix the mess. Also I called good ol' Pfizer about their problem. Again, all talk, no action. Elder abuse is a chronic problem in ne Wisconsin.

They liars; they call and leave a voicemail saying we set you up with a doctor you wanted, give you…read moreall this info to call and ask for new patient line and then give the doctor they supposedly set you up with yet they know nothing about it. Asked for new patient line but immediately they sent me to the doctor office I am supposedly set up with. The nurse or receptionist said there was a note to be sent up to see IF THE DOCTOR WOULD ACCEPT ME (why you advertise accepting NEW PATIENTS if you ain't and saying you are and then the doctor decides she or he don't wanna take you is DISCRIMINATING and should be reported). So HERE I AM NOW ON HOLD 12 minutes. SPFLD CLINIC ON WABASH BE DOING DONE SOME SHADY BUSINESS WITH THEIR PATIENTS. I did try and go see a customer representative bout it but there was no office to go to just a sign lol.

I am 38 yo, I have PE.I have been using a medication similar to Aspirin 81 mg, but the brand name…read morewas different because it was from a different country.Last week, I ran out of it and asked my doctor & nurse from this clinic for a refill as a "blood thinner".They did not make a research about what I was using, and gave me "Eliquis" which is used as a serious blood thinner.I read about this medication and made my own research, and asked my doctor in Turkey, he agrees that I should not use it and told me Aspirin 81mg is OK for me. I didn't know until I talked to him that off-brand med and Aspirin are the same thing. After figuring all these out by myself, called Spfld Clinic on Wabash to replace my med with Aspirin. I am not a doctor or nurse. But is this my job to decide what meds I should use?

There's too much to be said for how long I've suffered underneath this horrifying excuse of an…read moreinsurance company. Long story short I had to start paying for my meds out of pocket because they go in and alter my prescriptions once it's been sent to the pharmacy. They have to audacity to blame me for their decisions. They have absolutely no TRUE lgbt-friendly doctors in network. They constantly play the blame game by always pointing the finger at someone else because they wouldn't know how to take responsibility for anything if their lives depended on it. They gaslight and project their problems onto their policy holders. They openly attack you if you try to file a grievance against them. If you need health insurance in IL use ANYONE but them, unless you want to suffer like me.

My daughter was sent to the ER . And instead of them drawing blood from her IV . They continuously…read moredrew blood from her arms! No One knew what to do for my daughter. The night nurses was very Rude. The dr left didn't say anything / his shift was over so he didn't even see this through. Reason Im upset is because my situation is very delicate. The entire visit was horrible . The dr at the er floor said he left because his shift ended. It was sad. We had to go to another hospital to get proper care. Then as we were preparing for transfer the people at this hospital didn't even tell the new drs the medications that was giving. Now look at my daughter arms!!!! They should not have stuck her that many times! They gave her a blood thinner and wasnt suppose to !!! Be Careful with these dr's

The only reason I went to the ER at this hospital was b/c I was was extremely satisfied with the…read morecare my son received 2 years ago, but times have changed. I do not recommend going to the ER at this place. The doctor had no compassion and poor bedside manners. She asked me less than a hand full of questions (literally), dismissed most of my symptoms and wrote me a prescription for pain meds that I don't need. Sadly, experiences like this is why most people don't go to the doctor anymore.