Billing practices are questionable and talking to the billing department is an exercise in…read morefutility. I saw a doctor in a satellite clinic and had to call and wait repeatedly for injections I got monthly because they hadn't gotten the medication from Springfield. That doctor subsequently left the clinic and I was a victim of patient abandonment when I received a letter saying basically "your doctor left, you're on your own". I won't go back to this facility.

As a disabled veteran, I sought care at Springfield Clinic Urgent Care because the VA could not…read moreprovide an appointment soon enough. The check-in process was excellent--I was registered and placed in an exam room before I could even finish my paperwork. I first explained my symptoms, injuries, and what caused them to the physician assistant. A few minutes later, Dr. Campbell entered and asked me to repeat everything I had just explained. After listening to my account, I was stunned when Dr. Campbell told me she would not document how or where my injuries occurred in my medical record. I repeated her statement back to make sure I understood correctly, genuinely surprised by what I was hearing. When I asked if she considered my explanation to be hearsay, she answered, "Yes." I was taken aback. Before leaving, I asked one final question: "Do you think I'm lying to you?" She did not respond, which only added to my disbelief. For context, I had recently been arrested following a minor physical altercation, and I believe my injuries occurred while I was in the custody of Springfield law enforcement and the Sangamon County Sheriff's Office. Regardless of the circumstances, I expected my physician to accurately document the history I provided, even if it was clearly identified as my reported account. Instead, I left shocked that such a critical part of my medical history was dismissed outright rather than recorded. While the staff was prompt and courteous at first, my interaction with Dr. Campbell left me with the firm belief that Springfield Clinic Urgent Care medical professionals do not care about disabled veterans. They also banned me from ever returning because I asked to speak to someone about Dr Campbell's overt disrespect while saying I've never experienced such disrespect like that as a military veteran.

Best Doctor in the State of Illinois. I wish he was my doctor years ago, my health would be in…read morebetter shape. I trust him to help me heal quickly. Ann Dutton

From the owner: Dr. John K. Lee completed his undergraduate degree at Loyola University Chicago. He received his…read moremedical degree from Ross University and completed his residency in family medicine at Southern Illinois University School of Medicine. Dr. Lee is board certified in family medicine by the American Board of Family Medicine.

If I could give no stars, I would. This place has the rudest and most unorganized reception I've…read moreever encountered. We had to fill out paper work three times because they kept losing it. The wait times were about an hour every time. The sonography girl was rude every time I went in for my check. Let's talk about the doctor...the guy thinks he's God in a white coat. Horrible, horrible bedside manner!!! Considering what these women are going through, you'd think he'd be a little more empathetic. I'm in good health and have a child so I told him that I never thought this would happen to me and he said, "it is what it is." I finally got fed up after they said they prescribed me medication and the nurse apparently didn't get approval from the doctor. So they accused ME of somehow knowing a nurse or doctor and ordering it for myself, lol!!! I mean seriously, are you kidding??!! All of this in front of my husband, who also has no idea what is going on. The entire 6 months I let this clinic treat me was the worst experience I have ever had with a medical "professional". After being accused of sabotaging their computer system, I left and went out of town about an hour away for my ivf procedure. The doctor was kind, personable and experienced. I am so glad Dr DeMola had nothing to do with the birth of my beautiful baby.

ZERO STARS! Horrible doesn't even begin to explain this office! Don't even boterh if you have a BMI…read moreover 30, they will tell you to have gastric bypass and come back! This dr. is the worst in our whole town. I am very involved in the infertility community and have tons of friends who have experienced the same horrible treatment at his office. I have personally heard dozens of complaints about Dr. Loret De Mola! Even my other doctors agree and tell their patients to not go there including my very respected ob/gyn who sends all of her patients to Peoria or St. Louis. I let this man and his office scar me from my traumatic experience enough that it postponed us seeking further treatment for over a year. That is valuable time! I am so angry about that because there are amazing doctors out there that will treat you with respect and truly want to help! He is not it! I hate that he has a monopoly on our area! We need more options than this POS! He is really harming people and I don't even want to know how many have just stopped trying after seeing him. So sad!

Ican't even rate this Dr. and Staff. For several months I have had an appointment. As we spend…read moresometime away from Springfield she informed me by not even her staff but an associale at Springfield Clinic that she has cancelled my appointment and won't take me as a patient. She wouldn't fill the scripts I need or see me just one time to get me through till I can find another Dr. All this because I spend time away fro Springfield. How about snowbirds that spend 6 months in Fl. She won't take them on? How cruel is that. Makes me wonder what her bedside manner is like. Not good I am sure. I called their office 2 weeks ago and told them that I had an appointment in Aug and could they fill my scripts for a month till I got in to see the Dr. It took 2 weeks to get back to me and let me know!!!! I called daily to see what was going on. They were always to busy to talk and apparently to call back until today. Then they had a secretary call. I hope her practice flops. or she gets taken down with Obamacare!!!!! She needs failure. looks like a couple more feel the same. what does that say!!!!?

She was my doctor since 2001. She rarely sees me and didn't have the time to see me every time I…read moremade an appointment to see her about my health issues. The telephone operator was very rude, curt and didn't want to take time listening me. So I quit calling that clinic and switched to a wonderful caring doctor and the staff are great!!! I'm so grateful for my new doctor taking her time taking care of me each time I called. She and her staff needs to get out of Springfield, Illlinois practice.