Ican't even rate this Dr. and Staff. For several months I have had an appointment. As we spend…read moresometime away from Springfield she informed me by not even her staff but an associale at Springfield Clinic that she has cancelled my appointment and won't take me as a patient. She wouldn't fill the scripts I need or see me just one time to get me through till I can find another Dr. All this because I spend time away fro Springfield. How about snowbirds that spend 6 months in Fl. She won't take them on? How cruel is that. Makes me wonder what her bedside manner is like. Not good I am sure. I called their office 2 weeks ago and told them that I had an appointment in Aug and could they fill my scripts for a month till I got in to see the Dr. It took 2 weeks to get back to me and let me know!!!! I called daily to see what was going on. They were always to busy to talk and apparently to call back until today. Then they had a secretary call. I hope her practice flops. or she gets taken down with Obamacare!!!!! She needs failure. looks like a couple more feel the same. what does that say!!!!?

She was my doctor since 2001. She rarely sees me and didn't have the time to see me every time I…read moremade an appointment to see her about my health issues. The telephone operator was very rude, curt and didn't want to take time listening me. So I quit calling that clinic and switched to a wonderful caring doctor and the staff are great!!! I'm so grateful for my new doctor taking her time taking care of me each time I called. She and her staff needs to get out of Springfield, Illlinois practice.

Dr. Villafuerte is perfect but the office staff has not been. One gal told me that blood work was…read morenot done there and had never been when I knew good and well that was untrue and in fact did get my blood work done there that same day. Same girl asked me why I needed the blood work done; um, excuse me, that's none of your business! I don't expect office staff to be as perfect as the doctor but I do expect professionalism. This particular girl was layers lower than the doctor. Dr. Villafuerte deserves much better service from the staff so that she herself does not look bad. (This happened awhile back, to be fair. )

They are not accepting new patients and haven't since 2017. Look elsewhere if you need to make an…read moreappointment.

I arrived at a 3:00PM appointment 15 minutes early. While waiting to check in an employee entered…read morethe lobby to inform the nearly full waiting area that there would be no more employer drug testing done after 3:00PM. I asked about my 3:00PM appointment that I created online and was told that the online appointments are for phlebotomy only. I tried calling before making the appointment online but their phone system is an automated loop with no human beings ever answering the phone. The online appointment was a waste of time. Employer drug testing is walk in only so buckle up for an extended wait. Choose some place else because this place is a clown show.

I arrived at 7:05 as a walk-in and was taken back for annual employee drug screen. MARGO was…read moreexceptionally kind, polite, professional, knowledgeable and fast. The whole process couldn't have gone any better, i was in and out in plenty of time for my shift. Easy self check-in stand, and the patient's first name and last initial was displayed on a TV screen indicating where he/she was in queue. The only negative I might say is limited hours of operation with a 1 hour closure for lunch which might be problematic for some.