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    Springer Motors

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm

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    7 years ago

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    Southern 441 Toyota - Toyota RAV4

    Southern 441 Toyota

    (151 reviews)

    I have been coming here to get my SUV serviced for an oil change and tire rotations for a while…read morenow. The customer service is solid and I have spent time waiting in the lobby as well as upstairs while the vehicle was being serviced. I don't have a set advisor to go to since all of them have been positive. I'm not much of a fan of doing other services since the dealership always charge more. I make a note of what is recommended to get done and have it done at a cheaper auto service location.

    I had a very disappointing experience at this Toyota dealership and wanted to share it so others…read morecan be aware!! They ran our credit then incremented the price of the vehicle by 10k! While waiting at the dealership, the salesperson Francisco allowed us to look through their in-stock used vehicle inventory on his computer. We found a 2024 Toyota RAV4 with around 41,000 miles listed at approximately $17,000. We specifically asked multiple times about that vehicle because the price seemed unusually good, and the salesperson went back and forth speaking with managers before finally telling us they would show us the car. We were told it had just arrived and had not fully gone through the system yet, but that it was available to view. We viewer the vehicle, loved it, and returned to begin the purchasing process. The dealership started paperwork and even RAN OUR CREDIT for financing. Only after our credit had already been pulled did a manager come over and tell us the vehicle had supposedly been "mislabeled" and was actually meant to be priced at around $27,000, not $17,000. At that point, instead of taking accountability for the situation, we were immediately redirected toward more expensive vehicles, including brand new cars and lease options. I understand mistakes can happen, but allowing customers to test drive a vehicle, begin paperwork, and authorize a credit inquiry before suddenly changing the price by $10,000 felt extremely misleading and unprofessional. The entire experience wasted our time, affected our credit, and left us feeling pressured into spending far more than we originally agreed to. Now when we go to purchase another car we will have negative financial consequences by this credit hit. I would not recommend this dealership super unprofessional and unethical.

    CarMax

    CarMax

    (16 reviews)

    ***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

    Can't say enough good things about this CarMax. The sales team, the service team, absolutely…read moreamazing. Communication was great while I waited for the car. The day I picked up, everything went smoothly. After dealing with alot of other typical dealer games, they restored my faith in how buying a car should be. They went above and beyond to ensure I was happy - finding a missing gas cap I didn't even see. No sales games, no nonsense. Nothing but good things to say about these folks. I will bring my car back to them for services - worth the trip.

    Springer Motors - car_dealers - Updated May 2026

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