We went to purchase a car, arrived at Schumacher Volkswagen the people were very nice. They showed…read moreus a car we would qualify for and all the good things that go along with that. We leased a vehicle and we bought a service plan that was supposed to come include everything from bumper to bumper even wiper blades is the way that the dealer and the finance man said it to us. It could not have been more False as when we took the car in for the first oil change we had no problem. But when we took it for the second oil change they said no your oil change is not due for another year they do not sell you a plan that works on mileage they say your plan works on days! The most ridiculous thing I've ever seen in my life and then when I go to use it for anything other than oil changes they say no is all you got was oil changes. So be very very careful if you go to Schumacher auto to buy anything as they live through their teeth. They have no problem lying to sell a car this is not a good company this is a horrible company. On the second oil change I paid for the oil change and a tire rotation and when I get home I realize they didn't rotate the tires. So do I really know if they change the oil???

I just purchased a used 2013 VW Passat DTI SE for my son who is a new driver and wanted a safe…read moreand reliable car for him . I actually had a very pleasant experience with the owner Mihai who is very understanding and accommodating. He even followed thru after the purchase of the car with small details to be fixed . I would definitely recommend his services , you will not be disappointed at all !

Beware! This dealer sold me a complete lemon. I bought a 2017 Volvo that was burning oil. I found…read moreout the next day when I had to add a quart, and then another the next day. I took it to two mechanics, both said the only solution is a new engine and that I got shafted. I called the dealer and he said felt terrible about it, that he would take care of it. He offered to sell me another car. It was cheaper for me to get a new engine ($9K). He refused to help me pay for the repair. I had a local mechanic run diagnostics on this car before I bought it. Clearly the engine error codes were cleared and the oil was topped up. He knowingly sold be a lemon and refused to take any responsibility for it. Florida has no "lemon" laws, so beware!

Update 09/15/26 After my initial review, Service Manager…read moreCarlos Ferrer reached out to me personally and worked to resolve the issue. He was able to find a suitable replacement, and the new device was installed at no charge. Thereafter, everyone I dealt with was extremely helpful, courteous, and professional throughout the process. Their willingness to address my concerns and make things right has renewed my confidence in their commitment to customer service. I truly appreciate the effort they made to ensure my satisfaction. Previous review: Disappointing, poor experience with the service department. We brought our daughter's 2014 Camry for scheduled maintenance, which was fine. However, while waiting, we were pressured to consider a trade in by a lurking, aggressive saleswoman. Upon leaving the center, the radio/infotainment system-which was working when we came in-was inoperable. Went back immediately, but the techs had all gone home. Returned the next day and waited 2 hours to be told the system had completely failed. Completely failed, while in their service department. Spoke to the service manager who refused to make it right. The best he could do was $900 for a used replacement. We've purchased one vehicle there and have brought 2 for service. Never again. Beware of predatory practices here.

Everything about this dealership was exceptional. Great…read morereceptionist Everyone making sure I was well taken care of Genuinely amazing people Wouldn't go anywhere else

***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

Complete rush of a sale. There's more damage to the car than described on website. Not to mention…read morethat the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.

I saw a ford bronco on the lot and went into the showroom to ask to see the bronco. Walked in and…read moreALL EMPLOYEES were on their cell phones. Once we entered the very nice lady at the front desk immediately put down her phone and greeted us. She asked an employee to the left side of the front desk to help us closest to the entry door ( acne scars) looked up from his phone as said " I have an appointment". She then looked at the other guy behind him sitting on his phone (bald) and said "ask so and so". Could not hear who he mentioned. Then the nice lady walked back to another office (was rejected) and then came back to the front desk to tell us that she will find someone to help me. I've never experienced this from a customer service industry led business. Being in the customer service industry I would have greeted the customer even if I had an appointment and let them know I will help them even if I have an appointment and bounce back and forth To gladly help with whatever they needed. Unfortunately they lost a cash sale. Do NOT recommend purchasing from this dealership.

Where do I start? I went in for a lease buyout and clearly provided my numbers and the price range…read moreI wanted. My credit was strong, and this should have been an easy transaction. I was even comfortable purchasing GAP and only asked for one thing: an itemized breakdown of all charges. First, I want to recognize Chris Lynch. Thee salesperson, who was excellent. He listened, understood what I wanted, and worked hard to get the deal done. I left excited to celebrate with my wife because we had purchased a car we loved. Unfortunately, that excitement changed when I got home and reviewed the paperwork. I noticed that the itemized numbers didn't add up, the GAP coverage wasn't what I understood it to be, and some charges on the final contract weren't included in the itemization I had been given. I returned to discuss this with the finance manager, Jefferson Morgan. Rather than simply reviewing the paperwork and explaining the discrepancies, he became defensive and irate. At one point, he told me: "I provide a different printout with a different total from what you signed because 99% of my customers get confused by the stamps and document charge." Apparently, I'm the 1%. The irony is that I specifically asked for a detailed itemization because I wanted to understand exactly what I was paying for. He also referred to the product as "GAP+" and said the products couldn't be sold separately. Yet GAP was shown separately on the itemization while another product appeared to be included in the payoff amount. The issue wasn't simply the total price--it was how the charges and products were presented, which I found extremely confusing and, frankly, deceptive. When I questioned him about the coverage, I had to ask the same basic question several different ways before getting a clear explanation. He eventually offered to provide me with a copy of what I actually signed, saying they do things this way because they've "been burned before." That explanation didn't make sense to me, especially since the lender had already funded the transaction. I ultimately cancelled the GAP purchase. Since it was Sunday, I asked Jefferson to confirm the cancellation. His response was that he wasn't going to call me and that I could email him instead. His attitude and lack of professionalism were extremely disappointing. I also spoke with a sales manager, James, who listened to my concerns, apologized, and said he would call me to confirm the cancellation. Unfortunately, I never received that call. I will now be refinancing the loan through a credit union offering me an APR about 1% lower. Honestly, even if they had offered the same rate, I would still refinance. After this experience, I have no interest in allowing Jefferson to earn a commission on this transaction. My advice: review every document carefully before leaving this dealership and make sure the itemized numbers match what you actually sign. Don't assume they do. If you're buying here, ask for Chris was knowledgeable, professional, and genuinely helpful. As for Jefferson Morgan and the finance department, my experience was unfortunately the opposite. What should have been a great experience buying a car I love was overshadowed by a lack of transparency, defensiveness, and poor customer service.

I love bringing my truck to Greenacres. I never have damage on the exterior, they fix my issues,…read moreand the staff are knowledgeable and polite. Robb took my vehicle in and he was cordial. The big guy Christopher is cool as well. He helped me when I first got my Silverado. I really appreciate everyone's hard work. Thanks!

My experience with Autonation was really poor. I bought a car there and they said they had recently…read morechanged the oil. Less than a month later a large warning appeared on my dash saying the oil pressure was low and to pull over immediately, so we did. We let the car cool down and checked the oil. It was completely empty. We took a picture of the dipstick which I'll add here. We called for a tow truck to take it back to the dealer since it was under warranty. While we waited, a man who stated he was a mechanic offered to help us. He checked the oil again with the same result. When the tow truck arrived and he saw it was going to have to be driven onto the flatbed, the mechanic told me to go in the store and purchase 5 quarts of oil because we shouldn't even turn it on without oil. He then filled it for us and the car was towed. The next business day, I was contacted by Autonation and I described the problem. Going forward, I had a very difficult time with communication. My texts were not always answered in a reasonable amount of time and questions were left on read. The link in the text messages leads to a video showing the car is on a lift in the shop, but no information about its condition was given. Eventually I went there in person and spoke to a manager named Chris. I explained the situation and he apologized about the lack of communication I was receiving. He stated that it says in his system that an oil change had been done before I purchased it but that there may have been a simple human error and the oil had mistakenly not been refilled. I asked if they had check the engine for damage since I had been driving around in it for the past month potentially without oil. He said that there was no way to do that without taking the engine apart completely which wasn't an option. It was a polite exchange, but I still have concerns about the health of my car going forward. Chris asked me to leave the car an additional day because it was near closing time and he wanted to look into everything before I took the car back. The next day I received no communication. I repeatedly called and eventually spoke to a man named Scott that transferred me to Robb. Robb said he didn't know anything about it and he would have Chris call me which never happened. Today I went in and asked for Chris. I was told he would be contacted for me. I waited for probably an hour before going back to speak with him again and that employee was no longer there. In fact, every drive through cubical in the service department was empty. I stopped random people with name tags who all told me that they would locate Chris, but then seemed to just go back to what they were doing. No one was at the service desk. Eventually I saw Robb who said he would find Chris. A few minutes later, he opened the door to the waiting room and told me the car was being brought out for me. As I stood up to ask him what was going on, he let the door close and quickly walked off. I went outside and looked for Robb. A short time later someone else drove up in my car and asked me if it was mine. I was given my keys by someone who had no idea if I owned that car and I left. I was given no paperwork. I will be taking my car to my regular mechanic to follow up.

I would totally recommend this Enterprise Car Sales location…read more My experience here was very pleasant. Kevin and Keenan took great care of us.

Just bought a 2024 Toyota Corolla from Mark and Geoff. The entire process was effortless. The…read moreprocess was fast, efficent and extremely professional. Everything was explained and they along with the entire team made purchasing a car stress-free. The customer service was excellent and I was assured that I could call if I had any questions. I will recommend Enterprise Car Sales to my friends.

Compre mi primer carro aquí. El servicio fue excelente y rápido. Los mejores de West Palm Beach en…read moreprecios y calidad.

From the owner: We offer a wide variety of used cars.read more