***Long Post Alert*** The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle! read more

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Can't say enough good things about this CarMax. The sales team, the service team, absolutely amazing. Communication was great while I waited for the car. The day I picked up, everything went smoothly. After dealing with alot of other typical dealer games, they restored my faith in how buying a car should be. They went above and beyond to ensure I was happy - finding a missing gas cap I didn't even see. No sales games, no nonsense. Nothing but good things to say about these folks. I will bring my car back to them for services - worth the trip. read more

Complete rush of a sale. There's more damage to the car than described on website. Not to mention that the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking. read more

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Second time I've gotten my car from carmax. this time it was the one on royal palm beach. They went out of their way to make sure the car was 100%. I found a couple of extra things that needed to be fixed that after I bought it and they made it right. They even found and fixed a few items that I had missed. Definitely why I returned to get another car from car max and why I will be getting my next one from them as well. Thank Ahren and the tech team for all your hard work and Amazing Customer Service. read more

TERRIBLE SERVICE DEPT Great customer service. please read bottom of review for explanation of photos attached. 2014 Chevrolet cruise. For 22k (after everything (15k) listing price) They had my car in the shop for about two months and I had the car for 6 days in total. I have never heard more lies than this places has told me. Me growing up quite poor having multiple cheap cars with transmission issues it is very obvious to me when the car isn't shifting properly I have had two transmissions fail on me.. As soon as I'd let off of my gas pedal the car would slip gears, they looked at it twice and said it was due to "heavy overload" which isn't true since I live in an area with 30-50 mph posted everywhere lol. On the highway was a whole different story it felt like the transmission was about to blow lol crazy to me. At car max they pretty much told me they know there's an issue but since the transmission isn't blown they couldn't do anything about it. So they were going to let me go with a car they knew would fail me within the next year or so. I had maybe 4/5 loaner cars and they were all terrible! Other than the last loaner car I had to pick up in DAVIE FL!! They had me in a Honda for a loaner car and the entire heat shield fell off of the bottom of the car like seriously? I was in Miami at the time and I hit a new patch of concrete on I-95 and it was terrible after that I had to get a new loaner. They lied to me about sending my car to a transmission specialist after I asked to see the paper trails and the work done on the car I found out they just sent it to a local mechanic. And to check the transmission they "ran the codes" and test drove it like anybody that knows about those kind of issues know more than half of the time transmission issues won't pull any codes!!! I noticed the car max in davie fl was a lot more organized and they actually gave you a sun pass for your loaner car! Royal palm on the other hand doesn't. I am now in a 2015 Toyota Camry from car max I plan on taking it to Toyota for them to inspect my car due to the issues I had with the Chevy. I dealt with a very nice salesman I forgot his name I will come back and update my review when I figure it out He helped me return my car and get a new one the same day and hopefully everything goes smooth with this car and I won't have any problems with it anytime soon! I will check back in with another review in a few months for an update. read more

CarMax - Don't buy this car it was mine the transmission is about to go! - Car Buyers Near Me - Royal Palm Beach, Florida

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Bought car from CarMax in Boyton Beach two years ago. I needed air put in my tires in the dealership on Southern Blvd. First question "did I buy the car from this dealership?". When I said no they asked me to take a seat. Half an hour later I'm sitting ignored. If they can't give air to keep the car safe to drive? What good are they? Confronted the problem and they went through the motions. After they finally put air in the tires I discovered they put literally 1 lb in one tire and 2 lbs in the other. They recommended going to Mercedes to have air put in my tires. Suggesting there may be a leak. No leak. Car max boasts about service when they're selling. That's not been my experience. They can't even put air in tires properly. I drove to Costco after leaving CarMax and in 5 minutes put air in my tires! No leak! Just incompetence! read more

CarMax - Mercedes needing air in two tires! - Car Buyers Near Me - Royal Palm Beach, Florida

The service was fine. I mean people are friendly and they want to do their job. However, once you leave getting your salesman on the phone and getting them to respond quickly to text messages is a little annoying. Coming from the service industry I didn't feel any sense of urgency with my questions. Once a manager got involved and things moved a little bit better and I got the answers to the questions that I needed. All in all, I feel like I did all the work. And if you're looking for a car and you're OK with doing the work, a no haggle place is perfect. Again, the service was fine and I would consider Carmax again in the future, even though I had to walk away from this deal. read more

CarMax - Miles to high, interest rate too high. - Car Buyers Near Me - Royal Palm Beach, Florida

omg what an experience dealing with the lack of knowledge of their employees about their own dealership! They are not updated on what car dealers they can buy out cars from. Do not trust them at all. Bring a lawyer with you as you will get such babbling runaround as they CLEARLY are uninformed about updated info at other CarMax locations. What a fiasco . Phone support will make you scream. Find a Carmax that has knowledgeable employees ..They also have a consumer relations contact which will make your hair stand up as it's worse as they will long talk you with useless runaround info as they don't understand what goes on at the physical Carmax dealerships. They are just customer relations without knowledge of how transactions work on the ground. They are great to talk to about the weather perhaps. Thank G-d we went elsewhere. Really unpleasant experiences we wanted to share. read more

Nice place, clean and the employees were helpful. Made selling my car very easy. Would come back again

Total BS , the site said they would give you a quote online for your car. You give them all your details total BS they lowball you. It only give you a quote until you threaten to go online and review them when I did that they give me a ridiculous price, said really to need, a good price come in why don't they tell you that when you go online very deceiving very disappointed in their marketing strategy read more

CarMax's internet aspect worked exactly as designed. After searching (CM & others) I found exactly the car I wanted. They provide excellent photos and complete and through descriptions. The car had to be transported for a $90. fee, credited back at purchase. I also "appraised" my trades via their site. All worked simply and correctly. Arriving for pick-up the car was exactly as described, well detailed and waiting. Pricing for my trades was confirmed without any changes. I tell my "counselor" everything looks great, let's do it! Below is a copy of what I returned to CarMax when they solicited my experience via email. NOTE: Below is minor compared to some traditional dealer nightmares. CarMax's concept has been proven successful, and I would shop and deal with them again. I'm over the time spent and not holding a grudge. They asked, I told them. After a bunch of questions (how likely to recommend, etc.) below is what I wrote: My initial contact re this purchase "turfed" me over to someone else after stating they would be my contact. Each contact made I dealt with a different person. Spoke with someone along the way that thought the car was in a different location which I had to advise and correct them. However, the day before the planned pick-up I spoke with someone that did stay consistent through the deal. However, considering both vehicles traded had been "internet" appraised and quickly confirmed as correct once on the property, and the fact this was a cash deal it still took many hours (about 5) to complete this transaction. Could have and should have been completed in two hours. Although all were helpful and "friendly" throughout, it seemed with each aspect of the transaction no one was sure what to do next and when. Once leaving both my wife and I asked ourselves "what the hell took so long?" Lastly, and I may have missed it (voicemail?) there was no next day or two follow-ups. I'm not looking to be pestered or be hand-held but a simple professional follow-up on a $40 grand plus transaction would be correct. read more

I had by far the best experience at the Royal Palm car max. I dealt with Sergio, Scott and Callet which were all spectacular and made this experience great. Would definitely recommend to anyone looking to sell and purchase a car! read more

what an absolute joke at this place and company. Do Not Give Them Your Car!!! i called Copart which is affliated with Carmax. carmax then takes over and has you call there support person. you give them all the car information and still no quote. they say you have to goto there location the get the appraisal. I goto the location thinking a human will have to inspect the car. the lady said oh scan the QR code and take your own pictures. and send me a low ball offer. This is Automation fail at its best. i could have scanned my own car at home why drag me to the location. I asked why bring me here if I'm doing the work . he said oh I guess our people were busy. but there not busy to call me to confirm the appt. they could have called me and said we have no one working please stay home and take the pictures yourself. what a waste of time . I called the call center back and they said they should have don't that. and the store location said the call center is wrong. come on people get your stories straight. I will be telling everyone not to use carmax. Zero accountability. read more

Great buying experience, but the follow-up customer no service was the absolute worst. on a scale on 1 to 20, I'd say a negative 4 (-4). impossible to reach someone by phone. No one answers! I drove to the location to get some response and was assured someone would CALL me. No one calls. I tried to call them and counted the times it rang before someone answered, 84 times (I expected 100). Horrible, horrible "service" read more

Was looking to transfer a vehicle to this store and was told for a week and a half it was on its was with a delivery date, only to find out that day it's still sitting in another state "canceled" read more

Do not buy a car from CarMax. They find it more important to scam customers and make money than have cars with safety standards. Thankfully I did an inspection on the Porsche Boxster S. There was $5000 or more worth of work that had to be done to the car. Oil light was on because they do not have the computer to turn off, maintenance light was on because radiator fan not working, tires from 2013 with dry rot. Management and executive leadership not willing to help. They would rather stick to their no handle policy then think outside the box and make a customer happy. They would rather cover up what is wrong and sell it to someone that is a sucker. Local managers advice was to go buy a Porsche at another dealership. read more