I visited Palm beach Lexus and got my car serviced with Brian before I left to drive to Atlanta. It…read morewas the 90,000 mile checkup . I am always so happy with his expertise on service and what to look out for on my drive. I always feel confident on my drive north when Brian has overseen my car maintenance. I rely on him!!!

our sales associate John Kane is incredible he was so attentive to our needs and patient with all…read moreof our questions on the new Tx350. It was the greatest vehicle purchase experience we have ever had. He worked with us on the right vehicle and best price for the new vehicle we wanted. I would highly recommend that you see John Kane at Lexus of Palm Beach

I didn't know. not sure, we stopped by no one came out to say hello. We walked outside for about 20…read moreminutes to look at cars. I asked a young man about a sales person he stated they were all busy and I should make an Appropriate Appointment to talk with a sales representative! I said ok and left. The cars are beautiful we just wanted to ask a few questions.

I had an appointment, but I was skipped not once, but twice. Despite arriving for my scheduled…read moreappointment, other people were seen before me while I continued to wait. This was frustrating and disappointing, especially since I took the time to be there as scheduled. I expect appointments to be honored fairly, and this experience did not meet that expectation. I hope you will review what happened and take steps to prevent this from happening to other customers.

Usually the service is absolutely excellent. I've never had an issue. This last experience was a…read morebit more challenging. There is a new person managing phones and check in and she would benefit from additional training. For instance, possibly saying "I'm not sure" and offering to find someone who can provide more help if she doesn't know the answer to a question. Or writing things down so she doesn't forget them. I came to pick up my vehicle, she took my first name, asked me to have a seat and when I followed up with her after sitting in the lobby for 15 minutes, her response was "oh yeah, what's your last name" indicating she forgot that I was there. I was hesitant to write a review about this because I understand being new and needing grace but I would definitely recommend that she receives additional training. Otherwise, Erica and JD are the best and I will continue to use this location for now

Had service a done under maintenance plan - Sarah the service rep could not have been more pleasant…read moreand professional to deal with - very happy with the service department here

Poor experience overall - brought my Yukon Denali to their Okeechobee location in WPB complaining…read moreof an issue with front wheel hub bearings. Service dept completed work to resolve the issue, but problem was not solved/corrected. Brought it back a second time, and issue not resolved that time either while the problem was getting progressively worse. They had the vehicle at the dealership for over 2 weeks in total, and could not correctly diagnose or correct the issues. Frustrated, I took it to another GM dealership close by. Problem rectified in 3 days, and turned out to be the exact same issue I thought it was when I brought the vehicle to Schumacher initially ! Needless to say, Schumacher will never have my business again.

This review is for the Buick northlake service dept. Absolutely the worst…read more They don't answer phone calls They take forever to repair Their communication is zero on a 1-10 scale. Actually everything is horrible about this place.

Took my truck there for an oil change. I couldn't be more impressed with the team there. Everyone…read morewas professional and service oriented. They went above and beyond, my tech Keven was exceptional and thus I will be highly recommending them going forward.

In October I purchased a BMW m850i from these guys and the experience to say the least has been…read moreabsolutely horrrible.... First things first the car showed up with significant damage to the hood, passenger rear quarter panels after months of back and forth them and their shipping company refused to cover clear damages that weren't listed. Moving along in January 2026 I find out they sold me a car that was reported stolen and they knew it so I can not register the vehicle and they have refused to buy the car back and its been endless excuses. So now I have a car that I cant register and never own. Lets fast forward to yesterday. Seeing how I cant register the car they have to send me new temp tags every 30 days. They sent me one I put on the car Monday. I get swarmed my local police task force saying the car is stolen bc they have sent me a bad temp tag that comes back to a Mitsubishi SUV........ STAY FAR FAR AWAY FROM THIS PLACE

This was an extremely frustrating and disappointing experience from start to finish. I was…read morepersuaded to buy a Jeep Gladiator that was roughly $20,000 more expensive than the Wrangler I originally wanted because I was assured it would ride smoother and better suit my needs. That turned out to be false. The ride is terrible. I was also promised that I would be involved in the customization process, but I was not. Decisions were made without the level of input I was told I would have, and the final build did not match the specifications I clearly communicated. I specifically told them the vehicle could not exceed 6'7 in height because I need to fit into parking garages throughout California. I was assured that would not be an issue, yet the final vehicle ended up too tall, and it now causes ongoing problems in daily life. To make matters worse, I was sold expensive insurance that I later found out I cannot even use in my state. I was also charged $3,500 for a custom truck bed cover that is made of cheap plastic and leaks. Because it leaks, mold has grown on items stored in the truck bed. Charging premium prices for workmanship and materials like this is unacceptable. I ended up spending far more than intended on a vehicle and upgrades that did not match what was represented to me. Based on my experience, I would not recommend this business. I paid premium prices based on clear assurances, and what I received did not match what was promised.

Everyday I'm excited to get inside of my jeep and drive it. It's really a dream come true. They…read moretook my vision and turned it into reality. From the exterior to the interior. I have black seats with pink trimming. See my Instagram for more @kenyattagadson

I took my vehicle in service and discovered that it was in need of a transmission replacement. I…read morereceived superb customer service and advisory support from Keith, whom was very professional, thorough and informative during the entire process.

I recently moved back to the Palm Beach area and brought my 2021 Chevy Suburban to Mike Maroone…read moreChevrolet for about $2,000 worth of routine maintenance (rear brakes, coolant flush, brake flush, and a transmission flush/pan service). Unfortunately, the customer service was a total disaster from start to finish. First, my initial service advisor repeatedly tried to talk me out of the transmission flush. I know my vehicle well and knew it needed the service, but I had to persistently push just to get them to agree to do the work. It got worse at pickup around 5:00 PM. The dealership was running a skeleton crew, and the advisor handling my checkout completely ignored me when I explicitly stated I wanted to use Sunbit for part of the bill. He didn't listen, swiped my card for $1,000 anyway, and then blamed me, claiming I "never told him." Because of his error, he had to manually refund the $1,000 (which takes 3-5 business days to clear) and rerun the system. Between the Sunbit charge ($400) and the remaining balance ($952), I am now temporarily out nearly $2,400 for a $2,000 bill simply because the employee couldn't be bothered to listen. To top it off, the environment was incredibly unprofessional. The skeleton crew was loudly complaining about staying past 5:00 PM, the checkout advisor was openly bad-mouthing my original service advisor to other coworkers, and he was incredibly rude to the shuttle driver. The only reason this isn't a one-star review is because the actual service technician who worked on my car did a great job. The mechanical work was solid, but the front-of-house service was an absolute trainwreck. I will not be returning.

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company, Executive Tag & Title Svcs., that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called Executive Tag & Title Svcs. company, to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But Executive Tag & Title Svcs. company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the meantime the vehicle was issued a citation of $75 for not having up to date registration by local authorities. Because the vehicle is titled under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I can not recommend this company.

Outstanding, friendly and fast customer service. They stood out ob the phone and in person.read more