Great service again, moving on to BMW number seven!! Best dealership around!! They always deliver…read moretop class cars and top class service. Thank you!

Got my car serviced, and the service advisor paid no attention to my warranty. So had to pay $3200…read moreout of my pocket. And got no help from this location or any of their supervisors . Haven't gotten reimbursed They haven't called me back or tried to deal with the situation on their end.

After dealing with a few dealerships and all the usual games, I called Alex at Lexus of Palm Beach…read moreand told him straight up I already had an offer in writing and was not interested in going back and forth. I asked if they could beat it and he did. No hassle, no pressure, just handled it exactly how it should be. My wife is over the moon with her new Lexus and could not be happier. The showroom is beautiful, but more importantly the whole experience was smooth and easy. I cannot stand deceptive sales people and Alex was the complete opposite. Honest, straightforward, and easy to work with. Mo in finance was great too, quick and simple. Highly recommend Lexus of Palm Beach.

Our Apple car play wasn't working so we pulled off the turnpike into the dealership. George showed…read moreus how to do a factory reset or reboot. It made all the difference & we learned a new trick!

Had a great experience with the Nelson the salesman. This dealership is under a new parent company,…read moreand it is a night and day difference from the previous ownership. We purchased our vehicle at very reasonable price, and I definitely would do business there with Nelson again

I didn't know. not sure, we stopped by no one came out to say hello. We walked outside for about 20…read moreminutes to look at cars. I asked a young man about a sales person he stated they were all busy and I should make an Appropriate Appointment to talk with a sales representative! I said ok and left. The cars are beautiful we just wanted to ask a few questions.

Usually the service is absolutely excellent. I've never had an issue. This last experience was a…read morebit more challenging. There is a new person managing phones and check in and she would benefit from additional training. For instance, possibly saying "I'm not sure" and offering to find someone who can provide more help if she doesn't know the answer to a question. Or writing things down so she doesn't forget them. I came to pick up my vehicle, she took my first name, asked me to have a seat and when I followed up with her after sitting in the lobby for 15 minutes, her response was "oh yeah, what's your last name" indicating she forgot that I was there. I was hesitant to write a review about this because I understand being new and needing grace but I would definitely recommend that she receives additional training. Otherwise, Erica and JD are the best and I will continue to use this location for now

Never buy a used car from here. I purchased a Porsche Taycan In the beginning of February and I had…read morea good initial purchase experience but the car is full of issues. They were initially going to address a paint issue that looks like it was covering up the car being hit (The carfax was clean) but other things are showing that the car might not be all there. A lot of panels do not fit right in places that are not touched often. I am now having tons of electrical issues with the PCM, it freezes, requires constant rebooting that does not always fix the issue. The 12v battery is failing, it will not hold a charge and left me stuck. This car does not use a normal 12v battery that you can just buy at an auto parts store. I can only imagine what this is going to be like 6 months from now. The overall quality of the car and deal is really bad, DO NOT SHOP HERE. Now they are just blowing it off. Not a good experience, not what you would have expected from this dealer.

I test drove GMC's Denali SUV. The one we test drove was fully loaded with some really cool…read morefeatures in the interior/cameras etc. Since it was fully loaded the engine was 6.2 L engine, instead of the 4 which makes a difference in the power. I also really liked that it become a 6 seater with a third row. Without the third row, the trunk was a huge size. I think the best appeal for me in the design is the famous grill in front. Honestly I didn't think I was going to like this SUV since it was alittle bigger than I wanted. But once I test drove it, I really liked it. Sales personnel Nick was awesome in explaining features etc. We almost bought the vehicle but we held back in making a decision that same day. But still one of the top options for me in deciding for a SUV. ~

Vehicle dropped off 4/25 for oil change, fuel filter, tire rotation, ac was blowing hot, and a…read moreplastic part on the mirror broke and I wanted it replaced. First of all the tire rotation could not be completed due to lug nuts being over torqued which they were the last to install them and they now say it will cause damage to the wheel in order to remove them. Not that is only the beginning, I then text messaged them that this would not be my responsibility as they were the ones that over torqued in the first place. Once I send a reply all contact was lost. Repeatedly called and asked to speak with a service advisor and every time someone picked up the phone they would hang it right up because they are so "busy" in my opinion they are porky managed and have techs with little to know experience. How do you over tighten a 2500 lug nuts without carelessly sitting in it with an impact gun. Overall the worst experience I've ever had with any car dealer. Will never be returning and I hope that can figure something out before they go out if business. This is not the only negative review which should say something about management. On a side note when u had to go in to finally get an update on my vehicle there was only 1 advisor at her desk and the others huddles around what I'm assuming is the service manager laughing and playing around while you have customers waiting 2+ weeks for their vehicle

I bought a 2022 tesla from them online. Leticia was very helpful before I put down the deposit. She…read moreanswered my texts most of the time. Before I put down the deposit, I made it very clear that I wanted her to charge the car before they shipped the car to me. Also, she agreed to give me the charging cable. And I asked her to help me check if there's any dent or imperfection on the car because i couldn't see clearly with the videos she sent me. She agreed to all of these requests. I fully trusted her at that time. When I received the car, the car is 20 percent charged. No Charging cable. And there's an obvious dent on the car. I texted her. She said some other agents probably took the charging cable before they shipped the car and she would mail the cable to me. I haven't received the cable yet after 3 weeks... Regarding the dent, she said if i wanted to return the car, i would need to pay for the shipping fees and the 1200 dollars dealership fees.

My experience with this dealership has been horrible, that's being far too kind. From the start of…read morethe transaction. An added fee was put in the transaction which I was told they add to every vehicle. (oh ok sounds like junk fees to me) but whatever. Then it came up about shipping the vehicle which I read on the website shipping is included. I was also offered financing. I was told I was approved but then they came back saying a down payment was needed.. Where my issue lies is listing a vehiche for sale that is not ready to be sold. I live out of state, So if you are telling me something just like any other human I am expecting that.. Now I am a reasonable person something wasnt working properly on the car...... ok fix it, lets do business.. I was told The car would be fixed and ready to be shipped Wednesday.. The day came I called to verify and was told no it will be Saturday instead... Like really No way Ill take my business somewhere else. Now I didnt mention they have my monry deal is closed they are paid in full.. You mean to tell me you all still cant get it right.. Go to Hell I'll go somewhere else...

This was an extremely frustrating and disappointing experience from start to finish. I was…read morepersuaded to buy a Jeep Gladiator that was roughly $20,000 more expensive than the Wrangler I originally wanted because I was assured it would ride smoother and better suit my needs. That turned out to be false. The ride is terrible. I was also promised that I would be involved in the customization process, but I was not. Decisions were made without the level of input I was told I would have, and the final build did not match the specifications I clearly communicated. I specifically told them the vehicle could not exceed 6'7 in height because I need to fit into parking garages throughout California. I was assured that would not be an issue, yet the final vehicle ended up too tall, and it now causes ongoing problems in daily life. To make matters worse, I was sold expensive insurance that I later found out I cannot even use in my state. I was also charged $3,500 for a custom truck bed cover that is made of cheap plastic and leaks. Because it leaks, mold has grown on items stored in the truck bed. Charging premium prices for workmanship and materials like this is unacceptable. I ended up spending far more than intended on a vehicle and upgrades that did not match what was represented to me. Based on my experience, I would not recommend this business. I paid premium prices based on clear assurances, and what I received did not match what was promised.

Everyday I'm excited to get inside of my jeep and drive it. It's really a dream come true. They…read moretook my vision and turned it into reality. From the exterior to the interior. I have black seats with pink trimming. See my Instagram for more @kenyattagadson

I took my vehicle in service and discovered that it was in need of a transmission replacement. I…read morereceived superb customer service and advisory support from Keith, whom was very professional, thorough and informative during the entire process.

Gordon is a phenomenal salesman and I highly recommend him. Not only did he remove the stress of…read morebuying a truck by adding laughs he is very personable.

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company, Executive Tag & Title Svcs., that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called Executive Tag & Title Svcs. company, to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But Executive Tag & Title Svcs. company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the meantime the vehicle was issued a citation of $75 for not having up to date registration by local authorities. Because the vehicle is titled under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I can not recommend this company.

Outstanding, friendly and fast customer service. They stood out ob the phone and in person.read more

This was my best car buying experience I have ever had. Selim Khan was very professional,…read moreknowledgeable, responsive and low pressure. Andy understood my price point and gave me a very fair price. Luis, who finalize my loan, was very efficient, knowledgeable and friendly. From start to finish, I never felt rushed or stressed. I was in and out in under two hours; that includes appraisal of my trade and delivery of my new car. It was worth the twenty mile drive to this dealership.

Buyer beware!!!…read more Last month we bought our daughter a RAV4 from Palm Beach Toyota for her birthday. We negotiated an OUT-THE-DOOR PRICE -- tax, tag, title, and every nonsense fee they could dream up. We wrote a check, signed all paperwork with their finance manager, and were sent home with a temporary tag and the promise that the permanent plate would be mailed. Fast forward to today: the temp tag expired LAST WEEK and no plate ever arrived. After repeated calls, I finally reach the finance manager and am told we "owe" another $266, which is why they never sent the tag. Let me be very clear: Out-the-door deal Signed "we owe / you owe" paperwork Paid in full No disclosure of additional balance No plate mailed No notification Finance manager position? "If you want the plate, you'll have to pay the balance." So now my daughter is driving with an EXPIRED temporary tag because Palm Beach Toyota is holding her license plate hostage after closing a paid-in-full deal. This is either gross incompetence or intentional bad-faith business practices -- neither is acceptable. Next stop: Penske Automotive Group corporate, followed by the State of Florida, DMV, and anyone else who thinks this behavior is normal. Absolutely unreal that this is how a major dealership chooses to operate. Do better!