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    Trail Auto Body

    3.4 (5 reviews)
    Closed Closed

    Services - Trail Auto Body

    Bumper repair

    Auto frame testing

    Rear-end damage

    Trail Auto Body Photos

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    Charlie's Auto Glass

    Charlie's Auto Glass

    3.7
    (16 reviews)

    Whoever owns this company should be completely embarassed by his customer service team as well as…read moreservice technicians. If you can even call them that. The team showed up at my condo this a.m. only five minutes before their two hour window closed. I had a pin prick size nick in my windshield. Over an hour later, the person who was sent ot fix my tiny glass crack, I revceive a call, however he speaks no English. All I can understand him say is tomorrow. I go downstairs and confront him about why tomorrow after an hour here? And then I look at my glass and the pin prick size nick in the glass has spread and is now a semi-circle with multiple layers of riples. I call the company and they interrupt me and all they can say is: "you have to replace your glass. It is not our responsibility if things go wrong." Chris who answers the phois nice enough on the front end when scheduling, but he takes absolutely no accountability. And the other Mexican man working there (name unknown) was down right rude, dismissive, laughed while talking to me and was talking to other people in the background while on the phonewith me. Longe story short, Charlie's Auto Glass showed up to fix a pin prick size nick in my window and left me with a huge shattered crack for which I now am going to have to replace an entire windshield. THere is a reason why your dealerships and other providers DO NOT refer Charlie's. They may schedule you quickly, but beware!!!!! The technician spoke absolutely ZERO English. He called his shop after I came down. Without saying a word or even trying to put me on the phone with an English peaking representatie, he got into the company van, windows up and drove away. That was it. This company came, they created problems, they left, and they take no responsibility. If I were in a third world country I would expect this kind of "don't care...not my problm " attitude. But we are in the United States of America. They wasted my TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I needed a front windshield replacement and they were able to get me in within a few hours. Simple…read moreand straight forward service.

    Same Day Windshield

    Same Day Windshield

    1.0
    (2 reviews)

    Terrible service. they installed the wrong glass and irreplaceably broke a sensor on my Mercedes…read moreGLE. I had to go to another company (Affordable Glass) (excellent) to have it fixed. I would not let them touch my car again!

    I called the day of my incident, and Same Day Windshield came the next day. They Replaced my back…read morewindshield, slightly late, but no problem. After the replacement was completed, they left glass, not only on the inside of my trunk door, but also in the inside of my trunk deck, where is not reachable once the glass is put in. Also, my rear-view camera was damaged. When I called next day and asked them to come and correct the job, they set an appointment and did not come. Same thing next day. And then, on the third appointment set to fix the mistake, that was due to their technicians mistake, they called and said they will not be coming to fix it because they do not possess the equipment capable to do the job. They Offered no refund or discount. I was hung up on repeatedly, appoints that were made were no shows 3 days in a row. The level of professionalism was horrid and offensive. I was promised a call from a supervisor multiple times and never received one. All in all, I spent more money correcting their mistakes, than it cost me to repair the glass itself. I asked multiple times for the company to come take their glass back in return for my money, which they refused and offered me a $20 check in exchange, after I paid almost $500 for the repair. All in all, it was the most offensive and disappointing job I've ever been a part of. Highly recommend staying clear of this company!

    Trail Auto Body - bodyshops - Updated August 2026

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