I had the pleasure of working with Adriana Carelli, General Sales Manager at Braman Motorcars BMW…read moreWest Palm Beach, and I can honestly say she is one of the nicest, most approachable, and professional managers I've ever met. She truly goes above and beyond to make every customer feel valued and appreciated. Adriana is incredibly knowledgeable, easy to talk to, and always willing to help in any way she can. Her dedication to outstanding customer service is evident in everything she does, and it's clear why she's one of the best in the automotive business. If you're looking for a dealership that genuinely cares about its customers, I highly recommend giving Braman Motorcars BMW West Palm Beach a chance for any of your automotive needs. With leaders like Adriana, you can expect a first-class experience from start to finish. Five stars all the way!

UPDATE! I would not recommend Robert. I had questions after the sale and Robert kept telling me he…read morewould get back to me. He never did. Three weeks later I finally caught up with him. He said he'd have to call me back tomorrow...but never did. Eventually I asked him to put me with someone who handled the financing. He never did. In the end, he told me I didn't know how to read my statements on the previous payoff lease and hung up on me. Turned out there was an error on the invoice. Thankfully BMW financial helped me and cured the problem. I doubt I'll return nor will my daughter.

Good place to do business. Thanks Tim…read more Tim was very kind professional and thorough in getting my vehicle removed from fleet to personal ownership. All apps were set up making it easier for me to enjoy my newer RX 350. Thanks Tim.

After dealing with a few dealerships and all the usual games, I called Alex at Lexus of Palm Beach…read moreand told him straight up I already had an offer in writing and was not interested in going back and forth. I asked if they could beat it and he did. No hassle, no pressure, just handled it exactly how it should be. My wife is over the moon with her new Lexus and could not be happier. The showroom is beautiful, but more importantly the whole experience was smooth and easy. I cannot stand deceptive sales people and Alex was the complete opposite. Honest, straightforward, and easy to work with. Mo in finance was great too, quick and simple. Highly recommend Lexus of Palm Beach.

Lessons learned, dealerships don't change. Sales teams don't change and Napleton Hyundai is no…read moredifferent. I recently purchased a used vehicle from this location and after leaving noticed that I was taken advantage of because I made it so easy with a trade in and decent credit and already knowing what vehicle I wanted upon arrival. During the test drive I mentioned the sealing on the window falling off and was told that's a easy fix, you can do it from watching YouTube. When I drove off the lot my issue really intensified when I noticed that the main cabin noise was so high I couldn't even hear my wife in the passenger seat it the radio and sub-woofer without her screaming and me turning it up so far. This is not safe at all. I took the salesperson advice and watched YouTube to try and fix this myself but it made it better but didn't resolve my issue. I was contacted by the service team and expressed my situation and was told to come in this morning for service. I drove a hour for just to be told nothing was documented and was sent from service to sales because no one what to say or do. Hopefully this helps anyone that is thinking about making my mistake. If they stand behind their sales it would be great but right now I am not impressed which is sad because I really like the vehicle other than this issue. https://youtu.be/x_yrilTNbvE The sales team let me sit in the lobby from 0800-11:30 am (after having me go through service department 3 times) just to tell me that there is nothing they can do. Much different song and dance when they want to run your credit and sell something.

Abner in Sales is the person who you want to help you with your car search and purchase. Abner was…read moreProfessional, Courteous, Knowledgeable

Usually the service is absolutely excellent. I've never had an issue. This last experience was a…read morebit more challenging. There is a new person managing phones and check in and she would benefit from additional training. For instance, possibly saying "I'm not sure" and offering to find someone who can provide more help if she doesn't know the answer to a question. Or writing things down so she doesn't forget them. I came to pick up my vehicle, she took my first name, asked me to have a seat and when I followed up with her after sitting in the lobby for 15 minutes, her response was "oh yeah, what's your last name" indicating she forgot that I was there. I was hesitant to write a review about this because I understand being new and needing grace but I would definitely recommend that she receives additional training. Otherwise, Erica and JD are the best and I will continue to use this location for now

Car's first Routine Service was on time and fast. Great experience. Keep it going Palm Beach…read moreMercedes!

I test drove GMC's Denali SUV. The one we test drove was fully loaded with some really cool…read morefeatures in the interior/cameras etc. Since it was fully loaded the engine was 6.2 L engine, instead of the 4 which makes a difference in the power. I also really liked that it become a 6 seater with a third row. Without the third row, the trunk was a huge size. I think the best appeal for me in the design is the famous grill in front. Honestly I didn't think I was going to like this SUV since it was alittle bigger than I wanted. But once I test drove it, I really liked it. Sales personnel Nick was awesome in explaining features etc. We almost bought the vehicle but we held back in making a decision that same day. But still one of the top options for me in deciding for a SUV. ~

I recently took my Buick in for service and was disappointed with the experience. When I picked up…read moremy vehicle, it wasn't even cleaned on the outside. For a dealership, I would expect the vehicle to be returned clean and presentable after being serviced. When I asked about it, I was told they didn't have enough people. I understand that businesses can be short-staffed, but it literally takes just a few minutes to run a vehicle through the car wash. That excuse was disappointing and felt like a lack of attention to customer service. The service itself may have been fine, but the overall experience and lack of attention to such a simple courtesy left me disappointed. I hope management takes this feedback seriously and improves the customer experience.

I bought a 2022 tesla from them online. Leticia was very helpful before I put down the deposit. She…read moreanswered my texts most of the time. Before I put down the deposit, I made it very clear that I wanted her to charge the car before they shipped the car to me. Also, she agreed to give me the charging cable. And I asked her to help me check if there's any dent or imperfection on the car because i couldn't see clearly with the videos she sent me. She agreed to all of these requests. I fully trusted her at that time. When I received the car, the car is 20 percent charged. No Charging cable. And there's an obvious dent on the car. I texted her. She said some other agents probably took the charging cable before they shipped the car and she would mail the cable to me. I haven't received the cable yet after 3 weeks... Regarding the dent, she said if i wanted to return the car, i would need to pay for the shipping fees and the 1200 dollars dealership fees.

Buying my new Mirage in 2022 was a long negotiating process: 2 hours on the first visit & 3 hours…read moreon the final visit, when I had to remind them of specific prices quoted & what they were giving me for my traded car (from the first visit) I likened this process to a police interrogation where they "wear you down," until you sign papers, just to get out of there. My few interactions with their service dept. since then, have been a joke. The first time was for their "new car buyer free oil & filter change." They handed me a bill of $140.00 for that. About 20 minutes of back & forth, and they waived the fee. Other than 3 tire purchases from their parts dept. (Since no tire places stock a 14" tire, and I keep getting nails in the shoulder, that can't be plugged) I have only taken it in one other time, for what I assumed would be "warranty work." That was in June 2026, when my car was nearly 4 years old, with only 20k miles on it. The A/C was blowing very weak, on the coolest temp setting & highest fan speed. I called to make an appointment to get it looked at. Their "virtual scheduler" does not allow you to ask questions. When I arrived, they said their would be a $175.00 diagnostic fee, plus, if it just needed the freon evacuated & recharged, (which is 90% of the time what is needed) it would cost me $750.00. I can't afford that. I thought to myself, "what good is a new car bumper-to-bumper warranty, that the sales people are quick to point out, while they are trying to sell you the car?" I left PB Mitsubishi, hot from little A/C, very discouraged. I called a friend who is a mechanic at a Mercedes dealership. He listened to me (about my A/C problems,) and told me to change the cabin air filter. I went to O'Reilly Auto Parts, and begged them to help me change out that part, and voila' the A/C was blowing so cold, I had to turn it down. All for a $25 part, and 2 minutes of the counter man's time (and a $5 tip) and I was a happy camper! The problem is, that sick feeling of almost being ripped off at PB Mitsubishi. I currently have 2 other annoying problems with the car, that SHOULD BE COVERED BY THE WARRANTY, but I'm afraid to even deal with them.

This was an extremely frustrating and disappointing experience from start to finish. I was…read morepersuaded to buy a Jeep Gladiator that was roughly $20,000 more expensive than the Wrangler I originally wanted because I was assured it would ride smoother and better suit my needs. That turned out to be false. The ride is terrible. I was also promised that I would be involved in the customization process, but I was not. Decisions were made without the level of input I was told I would have, and the final build did not match the specifications I clearly communicated. I specifically told them the vehicle could not exceed 6'7 in height because I need to fit into parking garages throughout California. I was assured that would not be an issue, yet the final vehicle ended up too tall, and it now causes ongoing problems in daily life. To make matters worse, I was sold expensive insurance that I later found out I cannot even use in my state. I was also charged $3,500 for a custom truck bed cover that is made of cheap plastic and leaks. Because it leaks, mold has grown on items stored in the truck bed. Charging premium prices for workmanship and materials like this is unacceptable. I ended up spending far more than intended on a vehicle and upgrades that did not match what was represented to me. Based on my experience, I would not recommend this business. I paid premium prices based on clear assurances, and what I received did not match what was promised.

I was a little skeptical going into this adventure after seeing the reviews on BBB site. I get that…read morepeople probably don't leave their positive experiences on that site. From the beginning to the end, I had nothing but a positive experience. Frankie (West Palm) made sure everything went perfect. They did try to low ball me with my trade in value (not Frankie's fault) but ended up giving me what I wanted...and threw in a few extras! I have an extremely busy schedule. Frankie made everything happen on the exact day and time we agreed to...this was HUGE! I bought a new 2025 Gladiator and I am extremely happy with it. I get compliments on it every week. If I ever buy another jacked-up jeep, this is where I am going. I highly recommend them. Thak you Frankie(and everyone else involved) for making this happen!!

Had a great experience here! Traded in our Grand Cherokee for a fully loaded Suburban High Country…read more Our salesman was Chris Levangie he got us the most for our trade and worked the price on the Suburban. I would highly recommend. Also had the pleasure dealing with John Gannes in service, everything about the experiences went great! We got a great deal.

The service team is horrible . They don't try to help at all . The service manager doesn't care …read more Wouldn't recommend buying or taking your truck there . Worst service ever .

Bought a 2023 Toyota Corolla Cross. My salesman was Gustavo. He was very patient and kind, as well…read moreas very knowledgeable. The financing was smooth too and so far, its been a pleasure dealing with the staff.

I was researching about a purchase and was very clear about a few items:…read more 1. Two items about the Cross that were not noted in the online description. 2. When you contact me via email, just give me those answers. It seems that their sales staff does not follow a possible buyers request. I was contacted with an appointment, I was sent various emails. If you as a salesperson cannot follow simple directions from a possible client, it means that you will never listen to me regarding my needs.

Quick!!! Effective!!! Very pleasant!!! Update: received my…read moretag registration in 2 days!! The best service for sure! Thank you again!;)

They weren't what I expected I came in and a lot of people were taken care of a lot faster than I…read morewas I guess cuz they knew them I'm not sure I don't want to say anything too bad but I don't really have anything that good to say either except for they did get the job done and it cost a lot of money but when you're in a hurry you have no choice just wish I went to others I was recommend it to the fact but find out yourself