Showroom review PROS: this was a very elegant showroom with several models on display. Prices were reasonable and the place was clean CONS: there was hardly any parking for customers OVERALL: if you're in need of a Jaguar or Aston Martin this place would be where I would go. However, I'm not sure how the personalities of the sellers are read more

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Ken was absolutely amazing in helping me purchase one of their cars. Living in a different state and figuring the logistics is difficult but they made it easy. Thank you!! read more

Deceitful liars (Harry, Ken and Steve) using bate and switch tactics to rip you off. I was looking to purchase a new i-pace which was a demo unit priced 24k off MSRP. I asked the internet sales person Harry about the current Jaguar 0% interest rate for Jaguar i-pace and was told "we don't offer 0% interest on 2019's". So, I arranged financing through my credit union at a higher interest rate. Right before I finalize the deal, I come to find out that this vehicle is listed on their website with a special zero percent interest at the reduced price. The monthly payment at zero was with the 24k off MSRP and NO DISCLAIMER about pricing. I confront the sales person about this. First he says that the vehicle is not available for zero percent. I send a screen shot of their website with the advertised zero percent interest special and he changes his story to, Oh well you can't get the 24k deal with zero percent. We can only take 10k off. The issue with this LIE is the fact that there is no disclaimer in the advertised special stating this stipulation. This was entirely made-up. These scammers did a hard pull on my credit and tried to get me into a car with a jacked-up interest rate knowing full well that it was eligible for 0 percent interest at the reduced price. Why would they put that information on their website? To LIE. They've run a hard-pull on my credit and refused to give me the advertised special. I feel like the slandered my credit by running it and sending my info to a bank that would knowingly give me a horrible interest rate. They REFUSED to offer me the advertised deal. AVOID THESE LIARS AT ALL COSTS. read more

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Susan Fox ( Service Advisor). She is extraordinary. She don't play around. She's is precise and straight to the point. SHE GETS THINGS DONE! If every business had a Susan there would be no angry costumers. I had the pleasure to take my car there twice and honestly I couldn't be happier. She does everything in her power to help her costumers. She is professional, knowledgeable, and quick. I would def recommend her to take care of your car. read more

Lance was great to work with. He made my purchase easy, he was friendly, he was by pushy and they were fair on price ... I'd buy another car from them for sure !! read more

The Customer Service team from the Repair division, including Dan R, are terrific. Everyone is polite, good at follow up and always explains everything to me in detail. I've had my Jaguar SUV serviced there for 3 years, and they are excellent! read more

Laura (wife) was looking for a new small sport SUV and we informally stopped by while on our motorcycles and cruising through WPB. We were both a Florida summer sweaty hot mess. Lance Pain was walking between buildings and greeted us by asking how was our ride and if we'd like a cold water. In that moment we were more interested in a cold water than a vehicle. Once in the showroom and cold water in hand, Lance asked what interest us. Laura said she was ready to trade her 2011 Caddilac SRX with over 113k miles (a great issue free vehicle - made it tough to part with). Laura expressed interest in the Jaguar E-Pace. Lance walked us around the showroom E-Pace, explained the model lineup, the different engines, all-wheel drive, etc. He saw our interest and said let's take one for a spin so you can experience it firsthand. We test drove the base S model (250HP) and then an R-Dynamic HSE model (300HP). Laura chose the HSE. Since it was late Saturday and we were on the motorcycles, vs having the Caddy, we scheduled time Monday to bring in the Caddy. Monday the Jaguar team made us a fair trade offer on the SRX, we finalized terms and left with a new HSE. Overall, we got a great deal, and most importantly, Lance made the sales experience exceptional. Lance set the bar high, so we'll see how our future service experiences stack up. Thank you Lance and the Jaguar Palm Beach team for taking care of us. Sincerely - James & Laura read more

Jaguar Palm Beach - Lance & Laura - August 2019 - new E-Pace sale - thanks Lance - Car Dealers Near Me - West Palm Beach, Florida

I am a previous Jaguar lesee from another state. I recently relocated and went into this dealership to look into a new lease on the same model. After wandering aimlessly around the showroom for at least ten minutes, completely ignored by several employees wearing Jaguar shirts, I found the reception desk (located in the back, not facing the floor at all, hmm...). The reception held up her hand to silence me as she was on the phone, then asked me if I was looking for the mens room. Eventually they found me a salesperson who was obviously very new and inexperienced. I explained that I was looking to lease a similar car to the one I had just returned and even had the paperwork on the prior lease. He looked at me incredulously when I told him the payments I had been making so I showed him the email from the dealership and even showed him the VIN number. He commented that prices have gone up, and when I countered that the XE is one of the poorest-selling cars on the market, he had no response. Finally getting back to the topic at hand, he began showing me cars off of the dealership website. I told him I did not want a white car or a diesel; he found white cars and diesels. After much clicking around he asked me to wait for a moment. After about ten he walked back in through the front door of the showroom and said that he had a silver car for me to drive. I told him I did not need to drive it as I had been driving the same model for the last three years. He insisted that the technology was all new and brought me to look at a car that was supposedly 'silver.' It was a greenish-brown color. He then said that he would find whatever I wanted once we agreed on a price. Sounds like a backwards approach to me, but, ok. After some more confusion with the computer system and some back and forth to somewhere else in the dealership (perhaps the sales manager?) he came back and told me that the national ad was false, that it was for a car that didn't exist in the United States and only could be found in the UK, so that I would have to go there and swim back with it. After another round of disappearing for a 'moment' he came back and told me that I would be looking at paying somewhere in the low $500s per month with about $5000 down even though I had been paying about $300 with less than half that down last time. I said that didn't sound like a good option and his attitude was sort of like, "Yeah, see ya later." While sitting around waiting for this non-answer I observed another customer who came in (driving a Jag) who also asked to talk to a salesperson. The first thing that this salesperson said to the man was that he was very busy and would probably have to hand him off to someone else. Mind you, you could hear a pin drop in the showroom. I thought that the Larchmont, NY dealership was bad. At least they're not arrogant. read more

Brian Gutirrez was amazing! We walked in just to look and he made us an offer we couldn't say no too, so now we have an amazing beautiful brand new Jaguar. We couldn't be happier and couldn't of asked for a better sales associate. So I wrote the review last week and now have an update: We left the dealership at like 530pm on Saturday and went home. Sunday we went to lunch and my family's house like 45 minutes away and at that time the check engine light came on. We brought it in Monday and they were very accommodating and gave us a rental. But it turned out the shocks needed to be replaced and a few other big issues. While they fixed it within a few days and didn't charge us it was upsetting. When I spend that kind of money on a car I don't expect to have to bring it back in the next day for major repair when the car was being sold as new with 5k miles. I really hope nothing else goes wrong :( read more

Do not consider purchasing a jaguar. The cars are pieces of garbage, but that being said, it's not because of the car is that you should not purchase a jaguar. The reason is simply that their service is absolutely the worst. They've had my car for two weeks on a warranty repair and I've had to make no fewer than 35 phone calls with only three actual occasions where I spoke with human beings. It's voicemails, it's broken promises, it's weeks on end without my vehicle. In my entire life in a world of absolutely terrible customer service, this jaguar dealership stands above all others in terms of unacceptable pathetically low standard of service. I repeat: do not visit this dealership, do not buy a Jaguar or you will be stuck dealing with these people and their incompetency and their nightmare customer service. They've had my car for over a 6 1/2 WEEKS over the last five months for the same issue. Do not deal with this dealership - it is a complete and utter disaster. read more

Updating review and increasing score (for now) as I was contacted by the Sales specialist after their other deal fell through. Also talked to the Shawn (Sales Director) who appears to not have received my e-mail. I'm perplexed though why Jim replied here instead of calling me as I left a voicemail with my number (prior to posting this review)..so why reply and leave a number for me to call back again. Shouldn't/wouldn't the proper protocol be to call me? Hmm?! I'll see how all turns out and then possibly edit this review. I have had no other contact with the dealership since 11/11. **********************Original review below******************** If you would welcome a refreshing experience of dealing with an honest, caring, dealership that provides outstanding customer service, then I STRONGLY SUGGEST THAT YOU OPT TO BYEPASS JAGUAR OF PALM BEACH! After more than a week of communication and negotiation, with "Sales Specialist" Arthur Jones, and within 3 hours of lodging complaints about his service and attempting to get quality service and resolution from the General Manager (Jim Horton) and Shawn Price (Pre-Owned Sales Director), I was informed via text that the car was sold! Even if this were true, it is unethical in that it would mean the car was basically sold "from up under me". So either way, whether the car was sold or not this warrants issuing a complaint with the BBB which is my very next step. Additionally I have received no follow-up communication from management (Jim, Shawn or anyone else) so it's apparent that the unprofessionalism and unethical practices stem at the highest level of management at this dealership or at the very least are allowed and/or overlooked. I expected outstanding customer service as this is a luxury dealership however my experience evidences shady dealings, unethical practices, and egregious customer service. **************************************** read more

Mr. Lance Pain is the absolute best salesman at Palm Beach Jaguar. He made us feel like we were at the dealership. The process was soo smooth and easy from the comfort of our home in Laplace, La. Thanks again for our retirement jag. We really appreciate you read more

In response to the owner's comments: It wasn't what "I thought the understanding of your CPO warranty program was," its what your salesmen told us and what is advertised on your website. What's even more interesting is I have called several other Jaguar dealerships and asked other sales reps to explain the CPO warranty/7 year program and not ONE of them has said you have to purchase the 7th year in order to qualify. The "up to" you keep throwing out there is defined as up to 7 years or 100k miles whichever comes first. Every sales rep states that Jaguar prides itself on the 165 pt inspection for CPO and the 7 year coverage over LEXUS 6 year CPO program, however, you are not standing by your product. In my case it will be 7 years since my car only has 43k miles. We would have noticed that you made that error upfront, however, the manner in which the car was delivered to us was horrific. I still have the pics on my phone and you guys had to clean that up as well. read more

Excellent customer service! Susan Fox took great care of me and my jaguar! Highly recommend.

My parents leased from them for many years. I went in to turn in my mother's leased Jag. I asked for a receipt. The employee got belligerent. He wound up calling the police on me because I refused to leave without a receipt. read more

Frankly, I'm shocked by how poor my experience was at this dealership. I came in for what I expected to be a routine repair of my A/C since my jag has less than 10k mile and is under warranty. What I found was a disorganized operation (took 3 days from drop-off for them to even look at the car) with rude staff (in particular, Bob) and egregious prices - literally more than 2x higher than my home jag dealership ($2,500 for the repair vs. $1,200). Suffice to say, I will not be returning to this dealership and very likely won't be purchasing another Jag / Land Rover in the future. read more

This dealership is superb. I brought my car in for service and they were as nice as possible. They arranged a free car rental, and returned the car cleaned beautifully. They have a lovely lounge if you wish to wait with refreshments and snacks. This is the best dealership I ever visited. read more

A dealership is only special due to the staff. I bought a 2014 XJL 5.0 and now have the 2016 F-Coup R. Don Cody Sales, Bob Bohm Service and Willie (Jr) my mechanic as I call him have been so amazing. But do not forget Jenny the cashier or the concierge and everyone who makes the dealership special. Willie put a lot of work and love fixing my 1973 XKE and it runs beautifully. With a saddened heart I have found a new home for the little Red Rooster. and Willie is making sure he is in tip top condition for the new owner. The love shows in their work and the way they handle not only the customers but the cars as well especially as they have all been there well over 20+ years. Thank you for reading... Bett read more

*** This is a real review, I'm not a bot *** I am from out of state and purchased a car from Jumo Smikle at Jaguar Palm Beach. Jumo was very attentive and was easy to reach over the phone and online. Having to purchase the car, an expensive car at that, sight unseen is somewhat anxiety inducing but Jumo was able to get pictures of all of the areas that I wanted. He also shot a close up video for me to make sure that it was what I was looking for. Fantastic customer service from him prior to, during, and after the purchase. I would not hesitate to purchase from him again! read more

We just got delivery on our 5th Jaguar, and this is the 3rd one we purchased from Jaguar Palm Beach. Although this car is much more sophisticated than those that came before, our salesperson, Don Cody, spent hours teaching us all the new tech stuff and was patient, to boot. He is an incredible salesperson, knowledgable, honest and wonderful to deal with. When we buy our 6th, I want Don to sell it to us! Thank you for your help!! read more

This review pertains to service. My partner took in the vehicle for a complimentary service. They suggested some service items they would do. Little did we know that now the service is no longer complimentary as they so proudly noted when they sold the us the car. Instead we owed more than $250 for a nominal service on a newer car. This type of misleading upselling conflated with free service is disgusting. They offered explanations galore for being this way. At least I know this will be the last time I ever buy a car from them or Jaguar ever. Hope it was worth it for them. read more

I'm giving 2 stars but my service advisor Dave gets 5 stars he was awesome. The reason for the two stars is mainly because of customer service from my original service advisor who was supposed to be Mike Fixler. First I made a 8:30 appointment got there at about 8:25 I stood at ther service desk for about 10 min before anyone even greeted me. I was told by a women that mike would be my service advisor about another ten min pass he still did not acknowledge me or anything. That's when I ask the women for another service advisor at which I was appointed Dave. Mike then left his desk and finally with condescending attitude said good morning. After I already ask to be taken care of by someone else. He then rolled his eyes and went back to his desk my wife and I felt very disrespected as if we weren't important enough for him because whatever he was doing on his computer was more important than the customer. However Dave took great care of me he was great and very professional. The service was a little slow had to get a loaner for a day and half just for a oil change and to check my back up camera. Other than mike and the slow service everything was good. Maybe my next time I will be able to edit this review I now know to ask for Dave thank you. As for Mike Fixler he needs a little training on his customer service skills. read more

Jaguar Palm Beach - Service advisor at Jaguar - Car Dealers Near Me - West Palm Beach, Florida

Great experience. Erik Valentin was my sales person. Everything went smoothly and professionally.

It's difficult to express just how unreservedly I recommend Jaguar Palm Beach. This is the best dealer, bar none, that I have ever done business with, and trust me, as I find myself in my mid seventies, this is not my first rodeo. I own two Jags, F-Type coupe and F-Pace, both sales done with Jumo Smikle. He is the ultimate professional, worked wonderful deals for me and I'd go back to him without hesitation. Jags, despite their early reputation for reliability, are about the best built cars on the road today. But when service is needed, Armand Copani can't be beat as a service advisor. On two recent occasions Armand went above and beyond in advocating for me when it came to securing work under warranty where other dealers and manufacturers would have said: read the fine print. To Jaguar USA's and Armand's credit they worked with the customer's interest first and foremost. I couldn't be more pleased. If you need a great Brit product or an American supercar, run, do not walk to Jaguar Aston Martin McLaren Palm Beach. read more

Excellent service and location. I've been bringing my Jaguar to this location for many years and they consistently provide outstanding service. Armand is genuine, forthright, and communicative. They always strive to improve and provide a great experience. read more

I recently purchased a 1998 Jaguar XK8 and I decided to bring it in to Jaguar Palm Beach a proper go over. They took care of me in a fashion that one would think I just bought a new Aston Martin from them. They went above and beyond. There is a genuine sense they feel a pride of any car bearing the Jaguar name, and they want to see each Jag at it's best whether the owner purchased it through them or someone else. read more

Susan in the service department was gave me excellent service. I was in and out quickly on short notice and seamlessly offered a loaner vehicle allowing minimal disruption to my day. Compared to other luxury brands (Porsche, Mercedes and BMW) the experience with Jaguar has been far SUPERIOR. Thank You! read more

I was completely satisfied with all my dealings with Jaguar Palm Beach and especially with my sales asssociate, Ken Comiskey. Very professional approach and it was appreciated. I also spoke with his Manager, Jim Horton, several times. I picked up my new F Type coupe 2 days ago and I have to comment on the presentation at delivery(spoiler alert)...Once the paperwork was done, we sat in a small room where a very cool audiovisual show ensued including room lights dimming then....the wall slid open and my new car was displayed in all it's glory under the lights with a layer of fog on the floor...I felt giddy, like a kid seeing a new bike at Christmas! Phenomenal way to turn over a vehicle. I was fortunate enough to pick up a new helicopter from the factory once and while the machine itself was beautiful, the handover couldn't touch what I experienced the other day. Bravo! read more

Excellent Purchasing Experience. This was my first time upgrading to a "high end" vehicle and I was debating for months whether to do so or not. I established an email dialogue over a month with the Internet Service Manager, who was extremely professional and polite, and always answered my questions/concerns promptly and accurately. When I decided to buy, the salesman was excellent (professional, patient, and went that extra distance to ensure I was comfortable). The whole staff at Palm Beach Jaguar provide a welcome environment and treat you with the utmost respect. Upon closing the deal, the salesman spent time thoroughly teaching me all the features of the vehicle, so that I would be "experienced" right out of the lot. I love my new F-Pace, and have no regrets whatsoever! read more

Just took home my Jaguar F-Type and Lance was a great help. They didn't have a car I wanted and they went out of their way to get something close. I took it. Was nervous all along as we all are with auto dealers. The end result pricing was exactly what I was told. Easy deal and out the door. Highly recommended and Lance as well too! read more

This was the easiest dealer I have worked with since moving to Florida from the small dealerships I dealt with in New Jersey over 10 years ago. You get the personal attention and small dealership feel as opposed to the Bramans and Vista. Excellent easy experience! Highly recommend Ken Comiskey. Looking forward to buying from them again. read more

Went in with full intention of leasing a vehicle after speaking with one of their managers on the phone. The salesperson I dealt with with were typical deceiving tactics that I would not expect from a dealer that represents Jaguar. What a disappointment. read more

We saw a Jaguar XF at the Miami Auto Show and visited Jaquar of Palm Beach for a test drive. Ken Comiskey was our sales rep and he is a rock star. We took a test drive in a Florida torrential rain storm and the XF handled so well that we bought the car we test drove. Ken did an outstanding job explaining the XF features and made the sale happen. The XF is an outstanding blend of luxury car and sports car and we are delighted with our purchase. If you own a Lexus, BMW, Mercedes, etc. check out the XF. It's the most fun to drive sedan we've ever driven. And go to Jaguar of Palm Beach and ask for Ken Comiskey. He's a pro. read more

OUTSANDING - BEST EXPERIENCE - BEST ASSOCIATE ERIC VALENTIN Where do we start. First, I was toying with trading in my 2015 BMW and stopped by Jaguar of Palm Beach to check out XK Convertible on the internet I had seen listed. I had one in the past and loved it. I pulled in and parked and found it on the lot. I was allowed time to look around and then I was approached by ERIC VALENTIN. ERIC VALENTN was what you alway wished to have in a sales associate but never got. ERIC VALENTIN was soft in his approach allowing you to decide if you needed anything. He asked if I needed help and I stated I was just looking and thinking. He said great and he was ready to help if I needed him. ERIC VALENTIN made me feel comfortable and not pushed in anyway that I then asking if I could take the XK for a test drive. He was polite and a wealth of knowledge. We took the Jaguar XK Convertible out for a run!!! And did it run. ERIC VALENTIN spoke with me and not at me. ERIC VALENTIN treated me with respect and showed me how much he loved Jaguar and Jaguar of Palm Beach. I had no intention of making a purchase that day. In fact, I had a appointment at Mercedes Benz in a few hours of stopping by Jaguar of Palm Beach. Well, as you now know ERIC VALENTIN treated me so well and the negotiations were so positive, that I didn't want to leave and I did want the Jaguar XK. He was upfront, fair, honest and not pushy. We talked and I have to say what a pleasure negotiating. ERIC VALENTIN was honest, respectful, upfront and the best experience I have ever had. Ladies he speaks to you and not at you or trying to tell you what you should do. He allows you to have thought and have a experience like no other buying experience. I must say I spent hours with him and missed my other appointment but was not disappointed. I have not had a minute of regret. Run or drive over and get the ERIC VALENTIN (Jaguar of Palm Beach) experience if you are in the market for a car, used or new. They have plenty. Finally, the dealership is amazing. ERIC VALENTIN is amazing. I have called and texted him with questions and he is prompt and willing and able to get me what I need. My experience has been nothing but outstanding with ERIC VALENTIN. I WILL do business with ERIC VALENTIN again. I now consider him my friend as well. He is a gem. please ask for him at Jaguar of Palm Beach and get the experience, knowledge and caring for your needs from ERIC VALENTIN. He can do it all even if you are not able to come in, he can arrange everything over the phone. Out of state no problem. But, if you are here take the time to see him for all your needs. It is well worth your time. Thank you ERIC for making my buying experience a pleasure again. I have had nothing but bad with my previous dealership (BMW) and felt like I didn't matter and was just a number. And that is why I came back to the loving arms of Jaguar of Palm Beach. The feeling of being special and listened too and not a number. ERIC VALENTIN thank you for your attention to detail and for the great service you have provided me. Thank you. read more

RON was awesome! He helped me get my first car ever. Felt great about the deal from start to finish. Actually traveled three hours away from home just to buy a car from him over the jaguar close to my house. I would highly recommend this jaguar and highly highly recommend Ron! Thanks so much for my new ride! read more

Great experience this past weekend. Ron Marcotte was a great salesman and made my trade in and new lease completely seamless. From the test drive to working with the finance department, the entire transaction went super smooth. This is my first Jaguar and if the driving experience is as great as the dealership experience is, then I am very lucky!!!! read more

Worst experience I have ever had. 1 week to get my car diagnosed because their service tech was supposedly sick, I had made an apt 2 weeks prior to make sure that they would look at it the same day because I live in Miami and work in Palm beach, why couldn't they have called me to tell me this before they took it in and had me authorize a diagnostic. Then they held my car hostage for a week between their service guy and parts guy being absent, this turned out to be the worst dealer experience of my life. I finally come to pull out my car to get it checked elsewhere, pay for the diagnostic and they come down 45min later to tell me they let the battery drain and they need to put me in a loaner because again of their unprofessionalism. STAY AWAY FROM JAGUAR OF PALM BEACH. read more

Had a great experience buying a new car at Jaguar Palm Beach. Our salesman, Jumo Smikle, was particularly helpful. We expected excellent service at this luxury dealer, but he went above and beyond to help us out. He even drove the car we were interested in to our house so we could see it when we were under a time crunch and couldn't get down to the dealer ourselves! He was extremely patient as we dillydallied and changed our minds several times before we were ready to commit to a specific car, and made the whole process as easy and painless as it could get. We highly recommend Jumo and Jaguar Palm Beach for your next Jag purchase. read more

By far the best car buying experience we've ever had! They were extremely helpful, knowledgable and service was quick. Purchased a pre-owned Audi S5 and they had the paperwork completed when I arrived to sign - 10 minute process. The delivery of the car is an amazing experience all by itself! Private showroom, light display, music and fog make delivery the most cool event - have retexted the video many times! Ask for Don - he was great! read more

Jumo is the best! I purchased an Audi A5 convertible from him off Ebay and am ecstatic that it looks as good in person as it does in the ebay pics! He went above and beyond to make sure everything was perfect from start to finish. He even arranged my out of state registration/tags so I didn't need to step foot into the DMV. Highly recommend! Thank you Jumo! read more