We highly recommend Eric Jorn as your go to sales rep at Al Packer Ford. While searching for a vehicle for our family we decided to stop into the dealership and Eric was first to greet us. Firstly, let me state that Eric gave or showed us any pressure. He was extremely knowledgeable and gave his honest truth about what we should be looking for. Let me also say that all the cars at the dealership, especially the one we looked at is extremely clean. Even the used cars looked brand new. After letting us test drive and go over all the details, he let us go home and think about it. We told him the range we were looking at and him and his team did magic. It met us where we felt comfortable. We came back a couple days later, and finalize the deal We were in and out within an hour and I couldn't express how smooth this process went. I highly recommend Eric. I highly recommend Al Packer. We felt no pressure, no hassle and no stress. PS it's always nice when a sales person truly knows cars and his knowledgeable about what he sells. Five stars to Eric. read more

Brought my car in because it was turning off on idle. Even though I could demonstrate the issue in front of them, they said that unless there is a check engine light they can't help me. So basically you guys can't do anything unless a computer tells you to, huh? Bunch of lazy asses. Will never come here again. read more

Buying a new truck with Mike Lambert was a great experience. He was great to work with on my trade in & leaving with a F-150 Lariat. He showed me all my options new & preowned. Worked with finance (Ivan) & got me a really good deal. Mike, his manager (Carlo) & Ivan were great. 10/10 highly recommend. Love the new truck. Thanks again Mike. read more

I went to the dealer yesterday with a problem with the paint on the hood of my car. At first, the body shop manager denied doing the work then he told me he replaced the hood, but didn't paint it. Then when he finally admitted he painted it told me he wasn't doing anything about it.He then called a manager from inside who had his mind made up before he got out to me then told me it was the Florida sun,but the rest of the car looks perfect. Only the hood they painted is bad. He asked me when the last time I waxed the car,I told him it gets a ceramic coating once a week to which he then immediately called me a liar,lost my temper cursed at him and then was told to leave. I did. read more

I purchased a 2024 Ford Bronco back in August of 2024 from Al Packer. I've been diligent on keeping up with the routine servicing and had no issues until recently. Two weeks ago I opened my car door to find the seat panel loose and immediately called Al Packet to take a look at it. I brought it in April 15, 2026 and was told that it being under 3 year warranty and under 25k miles it should be covered. After being charged $199.00 for a diagnostic (which it didn't need, the car runs with no issues) I was told that Ford would not cover the repair. I asked why not? It's a defect, not wear and tear or from an accident. I was told it's from Ford directly. Paid the $199.00 and took it back home for answers. My car extended warranty company, Ford corporate and Al Packer had me spend the next several days with phone calls, emails and texts passing the blame to the next person to contact. The blatant passing of the buck and lack of customer service is absolutely unacceptable. I am at the point where I will take the loss, pay for the repairs and trade in for another brand. Never again deal with Al Packet Ford, and certainly don't be a fool to believe that warranties will be there in your time of need. I even read on my warranty paperwork that you can be denied coverage "at their discretion" read more

Al Packer Ford Royal Palm Beach - Car Dealers Near Me - Royal Palm Beach, Florida

Ford was able to fix my truck with over the air updates. Just proving Al Packer and their tech didnt do what they said. read more

Al Packer Ford Royal Palm Beach - Email from Ford saying my bluecruise finally works. - Car Dealers Near Me - Royal Palm Beach, Florida

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Amazing services. I went in and spoke to Don, he made the process of getting a car very smooth and was understanding. He offered exceptional customer service to not only myself but my family who went with me. He made this process be less scary than I initially thought it was going to be like. Very understanding person! Everyone here offered exceptional customer service. If you're looking to get a car go talk to Don, he's your guy! 11/10 stars!!! read more

on Monday the 16th I texted Al Packer Royal Palm Beach 1(844) 601 4834 I was texting them with a question if the service department uses Endurance Extended Warranty the text rep said I will forward the info to the dealer I got 1 response from Gissel Chavez a sales person not service the text was type yes to text I did and nothing back so I called the dealer left a message nothing no call back Monday nor Tuesday so I called again left a voice mail for an Andre' I believe and no call back so on Wednesday I texted the text number again and they I will forward your your concern and someone from service will contact you by email or text its now Thursday and zero from AL Packer Ford this is unexceptable read more

I would avoid any Al Packer location for service. My daughter brought her car there for an extended warranty issue on a Brake Booster, From the moment she walked in they tried to tell her even though it's warrantied and needed to be changed, it was probably not the part that was giving her the problem. Well, they changed the part, and yes she still had the same issue, but she still heard the noise she was hearing before they changed the part, the dealer did not hear the noise, in fact she brought it to both Al Packer locations and no one could hear the noise. The 2nd Al Packer was nice enough to do a free diagnostic (thank you), and determined it was the ABS unit that was the issue (spoiler alert, no it wasn't!!, more below). I told her to just bring it to an independent mechanic, 4 Mechanics looked at it and test drove it, and every single one of them heard the same noise my daughter was hearing. She called Al Packer, I called Al Packer, we called FORD directly, you would think FORD would be helpful being it's their name on the car, nope, they're helpless & frankly hopeless. Ashley who works in service at Al Packer was no help, told us we should talk to Phil the service manager, I called no less than 5 times & left 2 or 3 messages for Phil, NEVER GOT A CALL BACK. So, we ended up taking the car back to the 3rd party Mechanic who had no issue working on the car. Here is the kicker, AL PACKER did the warranty work changing the BRAKE BOOSTER, GUESS WHAT AL PACKER FORD, YOU FORGOT TO PUT THE SEAL BACK ON THE MASTER CYLINDER. SO, That's why everyone else was hearing the noise my daughter heard, except of course for AL PACKER FORD. It ended up costing us $800 to change the Master Cylinder, and it's possible that if AL PACKER FORD had put the seal in we wouldn't of had to do anything, the BRAKE BOOSTER was probably the real issue. SO, leaving out the Master Cylinder Seal can potentially damage your MASTER CYLINDER according to the research I've done, we will never know now because they were derelict in their services!! This is at the very least Negligence on the part of Al Packer Ford Service, the brakes on the car could have failed and caused harm to not only my daughter but to others, to give back a car to a young lady with her brakes in that state is extremely concerning and they should be ashamed of themselves. The mechanic at the 2nd Al Packer Ford didn't even want to test drive it on the streets, he did it in the back of the service area. They should also be investigated, how can FORD SERVICE mechanics not know what a leaking Brake Booster sounds like?????? Are your Mechanics certified? Is the service manager Phil a former/current certified mechanic to be in charge of servicing cars with integrity?? What good is a DIAGNOSTIC if it diagnoses the wrong problem/part?? You are charging people for a Diagnostic even though it's not accurate? AL Packer Ford should reimburse us for the money spent to fix the problem they more than likey actually caused, that would be a start! read more

Used to like this dealership. No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying there was an "impact" on a brand new car! But no impact, no marks, no evidence, and no details. Just denied. After 3 days in service BTW. Then senior management ignored my calls and emails. I am dealing now with Ford Corporate. The silence from the dealership speaks volumes. This is my 3rd Ford from Al Packer. There will never be a 4th. So sick of corporate America taking advantage of the little guy. No more! read more

I provided them a 2024 Ford transit with under 5000 miles . The check engine light was on. They bill me $560. This company is outrageous. The pricing just goes higher and higher . Sell your Ford and go elsewhere. read more

We did a thing... we bought a Ford. First one for our family and had a wonderful experience with Brenda as our guide. Not only was she extremely knowledgeable on what she was selling, she was efficient with our time and patient with our daughter. She was brutally honest and that is very respected as my husband is a mechanic and knows what he is talking about. I would absolutely recommend Brenda and her team to a friend, family member, and even a skeptic like myself. They all were helpful, made you laugh, and took the time to let you explore and question. read more

Al Packer Ford Royal Palm Beach - F150 XLT - Car Dealers Near Me - Royal Palm Beach, Florida

I have contacted your dealership. Spoke to Veronica and was awaiting a call back.. I brought my 2021 ford truck in 3/19/24 for an oil change and tire rotation. My truck was making all kinds of noise and I patiently told myself it's just the rotation . The noise got louder . When I got under my truck today I found the driver front tire caliper loose and no bolts ! I have all the pictures ! So my safety of myself and kids have been jeopardized. No one is taking my claims with seriousness nor giving me call back to recktify these wrongs ! So now I lose work( money) and time .. to say the least that I'm infuriated doesn't come close . I will be contacting Ford directly! read more

Took my truck 2017 F250 for a diagnostic to fix and oil leak. I have done extensive research on the issue, and I am extremely mechanically inclined but I do not have a lift or time to work on the truck myself. I have two other quotes already to do the work but since this is the closest Ford dealer to me I thought I would have them do the work. I paid them 200$ diagnostic fee, and had to uber home and back wasting hours of my time. So they give me a price to do the work and it's triple the other two estimates I have and they lie to me and tell me blah blah needs to be done, like I am a complete fool, very offensive. I would not recommend using them for anything in the future and suggest no one else go there, unless you like to pay crazy prices and enjoy being lied to SMH. read more

Jake Vainio Wow, I purchased a used 2016 F150 and transmission went out after 3 weeks. They fixed it for free. Thumbs up from me. Jake read more

Here we go again. I had a horrible experience with the service department two years ago. I swore I'd never step foot in this dealership again. Out of convenience and second chances. I scheduled service here once again. I had an appointment for 7:00 AM. I was here before then but didn't get checked in until 7:08 AM. No biggie. I look around and see the place is full of service writers and techs/mechanics. I'm thinking great. It's just an oil change. I should be out of here in 30 minutes. (I had also requested a few recalls be addressed but was quoted 5 hours for that, so I declined) I was advised the oil change would take an hour and a half! Over two hours later, I was told I was ready to go. I had requested a complete synthetic oil change. Online, this was to be $89. My bill had come out to $124.80. No extra services were requested or offered, but I was already very late for work, rather than have the overage explained to me. I just paid and left. As I am walking to my car, I inspect the invoice. I notice that my complete synthetic oil change includes a tire rotation and brake inspection. As I begin to reflect on that, I think it's odd that no one asked me about my wheel lock key, but I assume, as I was once a mechanic, that the tech had his own wheel lock key arsenal. I get to my car and notice there is no interruption in the brake dust on any of the wheels. So, my wheels were never pulled for a brake inspection, but the tech passed the brakes with flying colors. Also, this means that the tires could not have been rotated. So not only did I lose almost 2 1/2 hours at the dealership for JUST and oil change that I could have had done at any roadside quick lube in 20 minutes and for the advertised $89, there is no other way to dispute anything except that the tech is dishonest by providing measurements of my brake pads when the wheels were never removed, and that the dealership's service department stole money from me in the form of not performing at least two of the services that were paid for. Details of my visit are as follows. Date of service: May 24, 2022 Time In: 07:08 Time Ready: 09:27 Tech: 8406 - Emmanuel Service Advisor: 6528 - Jeffrey Smith read more

Al Packer Ford Royal Palm Beach - Car Dealers Near Me - Royal Palm Beach, Florida

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I am updating this review as per a brand new vehicle with 140 miles started making a scraping and grinding noise from front. Nico sold me the truck,he was awsome. However the service department is a total disgrace. My service advisor, Andrae Wright trys telling me all brand new vehicles make that noise,this is after they had it a week and did absolutely nothing but try n make a fool out of me. I get the service manager involved, as we only had to drive a couple inches to hit brake and clearly know something is wrong. Goes back to their technician for 3 more days. Get my truck back yesterday ( 20 miles left to empty on gas) ..not sure they fixed it correctly, as I drove only to gas station and to work. But this service department needs people who actually know what they are doing. Adrae Wright needs a job he can do,which is not writing service. Wrote wrong from day 1,multiple calls,definitely won't be back there,will use a different ford dealer for any further service. read more

My husband and I have been talking about getting a pick up for about 2 years. But he really loved his Mustang GT convertible. On Sunday we were driving home from a nice lunch on the water in Jupiter and I just randomly said to hubby "Do we pass any Ford dealers on the way home?" I said lets just go look at pick ups. It wont hurt and its a rainy day anyway. So we got off the turnpike on Southern and headed here. We parked the car and as soon as we pulled in I saw this gorgeous pick up truck. It was lifted, had nice wheels, special leather interior, and a bunch of special stuff that no other truck usually has. It was called a "Rocky Ridge" edition. I walked up to it slightly drooling then saw the price tag!! It was not for sale at that time according to a sticker on it. So we started at one end and and was looking at all their trucks. They kind of all were the same and after seeing the Rocky Ridge one the others were boring. After about 10-15 minutes a salesman came out Brandon. He asked if he could help but was not pushy like car salesmen have a tendency to be. I told him why would he park such a gorgeous truck for all to see right up there in front of their door and it not be for sale. He said hold on and went inside and came back out and it was for sale. There was something they needed to do to the truck, which had been done and now for sale. Still out of our price range, we sadly walked away. As we were pulling out of the parking lot I said to hubby "since we are already here, lets see how much they will give us for our car trade in" hubby was reluctant but so glad he did. We had a number in our head and that is the EXACT number they came back with. Brandon talked with the manager Clyde and put together a quote for us with the rebates, discounts, trade in etc it was now more affordable. We wanted to sleep on it and did not want to make a decision right there and Brandon handed us his business card and thanked us for coming in. That night we went home and made the numbers work, I texted him and told him we would be there tomorrow around noon and asked if there was anything more they could do on price. Clyde called me and was able to work a little more magic on the vehicle price. We showed up, test drove the vehicle did some paperwork, sat with financing and was out the door in under 2 hours with our brand new truck!!! By far the easiest and non pressure feeling auto buy I have ever had in my life. From Brandon to Clyde to the guy in finance 5 stars all the way! read more

For almost a year now, I have been receiving letters from Ford saying I have a recall on my car for the "rear toe link". I have taken the car to Al Packer Ford more than once now and talked to Ashley Moore, and he constantly says the car was checked, everything is fine but Ford doesn't even have that part to be able to do the recall and exchange it. Now I needed 2 new tires (a little over a year we bought all new ones) because the rear tires are abnormally worn off. I took them to Tires Plus and they couldn't align the car because...guess what?! The REAR TOE LINK!!!! It needs to be replaced...I call this Al Packer location on Southern Blvd (as I've done several times for different issues this one included) and as usual, no one is available. I left messages with Ashley Moore and Bill (the service manager.) Even the phone attendant told me I must fix a recall at Ford only. I'm still wondering when Ford will take any accountability on fixing the issue because mailing letters do not solve the problem. I worry about my safety and my children as we rely on this car to live, and it is worrisome a Ford dealership tells you it is safe to drive your car when it actually isn't. Shame on you for putting people's lives at risk. Take responsibility and fix what is yours to be fixed. read more

What a great experience. I came here out of the blue killing time, but in the market for a transit van. I spent about an hour and was greeted by one of the best sales people ever. The customer service here was definitely impressive. Within 24 hours they found me exactly what I was looking for. Just leaving the dealership now. In my brand new transit van. Thank you to an amazing experience. read more

I'm at "express" for an oil change. Came here last week and was told to make an appointment as they will not take any "drop ins". So, made the appointment last week and today they say they are 90 minutes behind. The purpose of an appointment is to allow yourself a certain time that you are not at home where I have a partner that is disabled. Being late on Packer's time causes issues for others. read more

After my husband made a phone call to Al Packer Ford, off WEST Southern Blvd, to make sure the truck he was interested in buying was on their lot, prior to making the drive from EAST Boca Raton. My husband was told they indeed had the truck, a few to choose from, the Ford F150 King Ranch. Although, the exact color wasn't available he wanted, he was told other colors were on the lot. So, we took a drive to see the trucks they had and for my husband to test drive one. Once we arrived, we were greeted by a nice gentleman and my husband told him he has phoned earlier for the F150 King Ranch Truck. He had us jump into his golf cart to show us what was available. My husband and I didn't know whether to laugh or cry, because the lot in the back was EMPTY! A few used cars, that was it. Make, the salesman quickly tapped danced his way out of, what I would think was embarrassing for him, by saying, "All the King Ranch Trucks must have sold. Within the 2 hours since my husband called? Highly doubt it. Make told us there was another truck coming in soon and if we leave a $5000 deposit, he would flag as sold and call us when the truck comes in. Approximately 2 weeks later, my husband called Myke, asking the status of the truck. He was told that only one truck arrived in and an employee purchased it. The next day, I phoned and spoke to the sales manager, who must have thought it was pretty funny, because he laughed at me and said these things happen. NO THEY DON'T JUST HAPPEN. As a customer who was told to secure our purchase with a $5000 check, which was cashed,... the customer should come first. It then took nearly two weeks to get our money back! If you are Truly looking to BUY, don't go here. An employee will snatch up the vehicle you were asked to leave a down payment for and told would be in soon. NOT HAPPY TRUCK BUYERS read more

Al Packer Ford Royal Palm Beach - Mr. Gooden's business card he gave us at our recent visit to buy a truck - Car Dealers Near Me - Royal Palm Beach, Florida

Very poor customer service! Bad sales team/managers. Be aware before you go. We were walking in to buy that day but were ignored, ghosted, considered a cold-lead, and treated like less-than buyers. As for their sales policies? They may make them up as they go! The truck and the deal weren't the issue, simply the sales dept. And after reading here the complaints on the service department...I'm SO happy we chose to not buy from this location and be in a relationship that never satisfies nor properly communicates. We dodged a big one here!! Whew. read more

This dealership is Great! I made an appointment and got service on mytruck within the same week. They only needed the truck for a couple of hours. The last dealership I was using would keep my truck for a minimum of 3 to 4 days and it would take at least a month to schedule an appointment with them. What a difference! read more

I have a 2021 Lincoln Nautilus. I received notice that a customer service recall was issued and to bring it by the dealership. Made an appointment two weeks in advance. Arrived on time and the car was whisked away. Two hours later they said their computer couldn't do the download of the software update needed. Gave me a loaner and sent me on my way. The car has not moved for four days now. Zero updates from my service writer. I have had to call and leave messages to get any response and now they are saying its my car and they don't know why it won't take the software updates. The bigger issue is how about an update. Again my car has not moved in days. No one calls me to tell me what is happening. Yes I have a loaner, a nice one at that, but I would still like to know what is going on with my car. This is not the first time that I have gotten no updates with the Lincoln side of the house. Same thing happened last year when my previous car was in for transmission service. Had that car for six weeks. COMMUNICATION folks. You PRETEND you are a luxury auto maker but you do not BEHAVE like one. Owned Ford products for over 30 years but I find myself pricing out competitors right now JUST to not deal with this dealership any more. read more

Made appointment for an oil change, basic service for 730. Brought in. Was dropped back off at 215. Saw my can out front. Great its done since I didn't hear anything. Then a tech gets in to pull it on the lift. Come on. 8 hour oil changes. Do yourself a favor and don't. read more

I had a warranty on my car that covered the transmission and the technician basically acted like it didn't exist and now they somehow don't have the records to when I originally had my transmission checked out. Convenient. Also they have horrible customer service with a lot of passive aggressive attitudes. read more

I recently acquired a 2001 Ford Ranger. Obviously the previous owner didn't keep up with recalls on it because 10 seconds of research and I found an open recall concerning a seat belt buckle failure. To keep this review to less than 200 pages let's just say that I received the typical dealer run around. After numerous calls I finally got to speak to an actual person who seemed to care but that concern quickly evaporated. Three days later I received a call back to tell me that parts weren't available. Strange that when I spoke to the parts department last week there were 4 units in the warehouse. So if you're trying to get away from the typical dealer BS this isn't where you'll find nirvana. Keep looking. read more

Made a appointment, had to wait a week , I took truck in @ 7:15 am , Friday , tech told me they would need to keep truck for 4 or five days . This place is a joke , stay clear . read more

We had our car towed by AAA with a battery problem which was totally discussed w/ Al Packer Ford Royal Palm Beach. Knowing that the battery was bad, maybe bad cables or some other problem involving the battery; was informed car was ready next afternoon to the tune of over$720.00. They knew ahead of time it was a battery related problem! Even if there were diagnostics involved, my God to charge that type of money is insane! Oh yes, the customer rep was very nice! Maybe the battery and cables that were changed out were made of GOLD! We will never deal with Al Packer Ford again, nor buy a vehicle there! Very upset and frustrated customer! read more

Horrible sales department they sale extended warranties claiming they cover everything except wear and tear stuff. Then when the car breaks, the 3,000 dollar plus warranty covers nothing. Then the repair prices are three times the price of everywhere else. DO NOT BUY HERE. read more

They have a Quick Lane sign, however when you go there you need an appointment. They wanted me to leave my vehicle all day just for an oil change. I am done with these dealers. Not the first bad experience that I had at that dealership. But after a few years I thought things might have changed, I was wrong. They need to remove the Quick Lane Sign if they don't honor it. read more

Contacted the dealer through an online form and received a quick follow up response from Julie, the internet sales manager. Even though this Ranger was still in transit, Julie and later, Brenda (salesperson) helped to identify the features that mattered most and found a Ranger on the lot! We stayed in communication throughout the week and coordinated a truly easy and friendly sign-and-drive pickup made quick by Jason's (financing) efficient processing. This experience was worth every minute of the 3-hour round trip to retrieve our brand new Ranger! read more

Al Packer Ford Royal Palm Beach - Car Dealers Near Me - Royal Palm Beach, Florida

Driving very dangerously on I-95 with a Al packer dealer tag along with an al packer promotional sticker. This driver was exceeding 100mph, ran a family of 5 in a car off the road and almost caused multiple accidents. read more

Al Packer Ford Royal Palm Beach - Driver - Car Dealers Near Me - Royal Palm Beach, Florida

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Please read the horrible experience my friend recently had after purchasing a truck from here!! Total BS!!! read more

Al Packer Ford Royal Palm Beach - Car Dealers Near Me - Royal Palm Beach, Florida

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I am from out of state and my truck that is still under warranty needs an oil change. Quick lane advertised while you wait service. I stopped by hoping to get the above service. A polite young man said they had a lot of walk ins today and couldn't help me. Fine but when he said the soonest I could get an appointment was a week out I was a bit shocked. Walk ins can get service but appointments take a week? So much for taking my tuck to a dealer. read more

I was quite satisfied with the repair service I obtained at Al Packer Ford. After having unsuccessfully trying to obtain service at Mullinax I went to Al Packer. Al Packer is much more responsive to customer needs. Their communication was polite, responsive, and timely. I worked with Service Consultant Alex Jozefyk on my repair. Alex was very pleasant to interface with. My repair was a little challenging but after a little under three days it was complete and to my pleasure cost me nothing as it was provided under my 2018 Mustang bumper to bumper warranty. This is my second experience with Al Packer and I will consider them my prime provider when I once again need Ford dealership assistance. read more

We purchased a new F150 truck .Our salesperson was Michael Ferretti...He was extremely helpful and we were treated like VIP's.Michael called us few days later to see if we had any problems or questions. Very good experience.! read more

Despite the poor reputation, I purchased a new 2018 expedition from Al Packer. A year later, while the car was in for service, the dealership tells me that the car has substantial front end damage. Interesting that the front bumper showes no damage and three body shops later, all confirm that the bumper was never replaced. The front bumper is perfect and there is visable rusting bent metal parts with broken plastic supports. The only way this could have happened is at the factory before the bumper was installed. The cruise control does not work. It makes a rattle when it starts, Auto breaking doesn't work. The car has reduced value. The damage is easy to see on inspection. Al packer managers suggested I file an insurance claim which is fraudulent. They implied that the damage occurred while in my possession and it is my responsibility. There is no way possible for the damage to have occurred without damaging the bumper which is perfect. Ford corporate doesn't return calls. I have been calling almost daily for a month. They sold me a damaged new vehicle without disclosure. read more

If I could get away with giving this place no stars I would. The quick lane manager Dillon Sucher is rude, unprofessional, and completely unqualified for his position. I had work done at ford a few months ago and Dillon left my keys on the check out counter completely unattended to. He flipped out on me when he got back when I asked him why my keys were unattended to. I decided to give the place another chance a few months later. I went in this morning for oil change and tire rotation and was refused a tire rotation because he didn't want to scratch my rims. Aren't you guys a mechanic spot ?? I asked to speak with his boss bill rittenhauer and was told they didn't know how to do a tire rotation. He then told me to go fuck my self and leave his shop before he called 911. Can some one for the life of me please explain how these crooks and con artists are still in business. Consumer beware go to this location at your own Demise. read more