This is the only doctors office I look forward to going to. Dr Flowers is the best, everyone I know goes to her! I've also been to another doctor and she was just as good! Every time I go here I get in within 5 minutes and all the doctors are so nice! read more

Very unhappy with Dr. Carr. Her exam was pleasant but she denied my short term disability request. I had a pre-cancerous face treatment done in which your face looks like a burn victim and she denied my short term disability request saying there was no reason I could not go back to work. I work in the retail service industry where my appearance is seen by customers all day. Very, very unhappy about dr. Carr decision. My insurance would have accepted the disability time off but dr Carr still refused to approve it. Also..... getting a response back from the staff took days, had to keep calling and bugging them about my needs. I would NOT recommend Dr. Carr. Will NOT go back ever!!!!! read more

The doctors are good but the front staff is rude. They literally talk about the patients right in front of them and have an attitude.

Denise the PA has seen our family for 2 years and she prescribes the same cream. Turns out their lab misdiagnosed my lab results, having me to go to a specialist, changing my diabetic medications. and cost us over $700 after it spread through our family. Then they had the nerve to send us a bill after their mistake and wrong lab diagnosis. Never going back. read more

The only reason why I came way out here is the doctor's reviews. I was looking for a dermatologist and Dr Flowers had great reviews, so I made the drive. The person at the desk put a huge damper on my experience. But because I thought Dr Flowers was awesome, I'll still give it 4 stars read more

I have been a patient at Spring Dermatology for several years. Doctor Carr and Denise, one of her PAs are great. Their new facility is beautiful. My wait time is minimal and everyone is very friendly. I can't speak to cosmetics for I have just had medical Dermatology for pre-cancers. The new office is a much larger facility and their staff has probably doubled which makes for a much shorter wait time. read more

Every time I've been here (4 visits now) I have waited for 30min before seeing someone. They need to manage their appointment times more efficiently. read more

Staff is less than incompetent and seems inconvenienced by you. Good luck getting through to them.

My husband and I have been going to Spring Dermatology since it opened. It's is minutes from our home. While the dermatologists are excellent, trying to get to see one is almost impossible. Dr. Flowers was treating me for a skin cancer on my cheek. The medicine she gave me didn't react in the way she had described it. I ended up with the skin just peeling away, leaving me with a huge open wound. I went to the office to ask for help and was told that the only way that I could see the doctor was to call and make an appointment. So, I called - and was told that my appointment would be over a month and a half away. I explained the seriousness of my issue, and was told to take the given time or not. Called my old dermatologist and got an appointment in 3 days. He's a lot farther away, but I'll make the drive to have better service. read more

If you're a new patient don't even come to this office the staff is inconsiderate of your time. They will change your appointment without notice. They reschedule the appointment and I showed up just so they can tell me that the dr has moved on with other patients. This was the worst experience I've ever had. read more

This was my first visit to Spring Dermatology and i saw Denise Hixon(PA) for my eczema and she was awesome with excellent beside manner my hat off to you... read more

I'm disgusted by this place and what I went through. I've seen dermatologists for the last 15 years for acne, etc, and have never had such an experience as I did here. I went in for a typical steroid shot at the end of 2014 to get rid of a cystic pimple that I had. The assistant who came in first to ask questions and then prepare the shot for the doctor was very rude. I'd simply asked her how the shot was put together, because I know one way hurts worse than the other, and she responded, "I do it the way I was TAUGHT to do it.". Then, she walked out. Oh, but It gets better... So, the doctor used the shot prepared by that assistant and injected it into my pimple. This is how it's always been done. I've had this shot over 50 times in my life by different dermatologists, and each time, within 2-3 days, the pimple is gone. This time, however, it doubled in size and turned the brightest red imaginable. I cried and cried for days because of the pain and because of the way it looked. (This happened over a weekend.) My husband wanted to run into that office and grab someone by their neck. It was that bad. I have pictures. So, after asking other dermatologists' opinions, I've been told that the girl who prepared the shot did not put the steroid in it, and it's obvious it was only filled with saline...which would make it grow and possibly scar pretty badly. And, it did. I went back there as soon as I could get in to see her (about four days after the initial appointment) and showed the doctor what happened. She seemed pretty surprised at the condition of that pimple, and she gave me another shot that she prepared right in front of me and would give me "for free". Of course, that still ended up being billed to my insurance later on. I explained to the doctor how I KNEW the girl sabotaged my shot and how terribly upset I was about it. I'm pretty sure she told me the girl's name was Anne, and then all she said was, "Well, I'm sorry. That's not good. I'll have a talk with her." Seriously. That was it! So, now, I'm at Sona MedSpa (great place!) having $3,000 worth of work (who can really afford that?) done on my face. The PAINFUL laser procedure I'm basically required to do to smooth out this AWFUL scar cannot be done on only one location of the face - it must be done all over with four days of downtime, and multiple sessions. I seriously hope you think twice, three times, a million times, before ever scheduling an appointment here. read more

Excellent service with my skin care and treatment. Everyone was very nice and professional. Would recommend.

I don't even know where to start. I had the worst experience with this office. I was a patient of Dr. Carr's a few years back. Since I hadn't been in for a while, I was told I would have to establish as a new patient. That meant I had to wait almost two months to get an appointment. A week before I was due to go in, I received a confirmation and they had booked me with the wrong doctor. Nothing I could do, and it was completely their fault. They didn't make any effort to get me in with Dr. Carr, unless I wanted to wait another few weeks. (Side note, they want you to do all of your patient paperwork online, but the patient portal links/passwords they send never worked, and I found that to be a very tedious and frustrating process.) In any case, I ended up seeing Dr. Flowers, and she was nice, but it felt like a rushed visit. I left the appointment needing three medications, and I was told I would be contacted about from two different pharmacies. (I'm guessing they are in some sort of partnership program with these private pharmacies that charge you WAY more than getting it through your own local pharmacy, and then the dermatologist's office gets a kick back.) I got a call from the first one, and of course neither medication was covered by my insurance. When I called the dermatologists office back, the nurse told me she would call in a generic to my pharmacy. Uhm, why didn't we just do that in the first place? The second pharmacy never called. So I called them. Several times. I got the run around about how they hadn't processed my insurance yet. It had literally been about 9 days, and I still had NO medication, nor was it on the way. Since this isn't a local pharmacy, you have to remember there is shipping time AFTER they finally process it. Again, I called the dermatologists office and left a message for the nurse. After three calls, three days apart, and no return call, I tried the pharmacy one more time. They had finally processed my prescription, but guess what? Insurance wouldn't cover it. I was desperate for the medication as it had already been almost two weeks since my appointment, so I approved the high price, and they sent it out. Next thing I know, I get a call from another random pharmacy (not local) that they can send me the generic for $5. Apparently, the nurse had called it in to a pharmacy of her choice, nowhere near me, but never bothered to communicate that to me. Unfortunately, it was a day late, as I had already approved the high priced medication and there was no way of cancelling that. Extremely infuriating! Then, as if that wasn't enough, I randomly received a duplicate antibiotic, from a pharmacy in Austin, that I never approved, nor needed! Again, the nurse had just called it in (to a pharmacy in Austin?!?!?!?) without letting me know! The office and especially the nursing staff has a lot of work to do customer service wise. Communication is completely lacking. I will NOT be going back. It was literally the WORST and most frustrating doctor's office experience I have ever had! read more

So I went here to get a checkup because I suspect that I had a fungal condition that needed treatment and this place was within my insurance. The place is nice, the staff was friendly and the doctors seem like they knew what they were doing. The only DOWNFALL to this place is the wait time. They're either usually busy or they set multiple appointments at one time. Even when you set an appointment, be prepared to wait at least 15-30 minutes before you can see a dermatologist. That's about the only reason why this place got a 3 star. read more

I would not recommend Dr. Flowers. She spent maybe 2 minutes in the room. This was my first time to go to a dermatologist so I expected her to look at my skin. She didn't look at anything. Horrible doctor and horrible experience. Wasted money. read more

Dr Flowers gave me injected fillers that turned out to make me look terrible. She said it would look better after 2 weeks. It has been two months. I would NEVER recommend this practice for any type of cosmetic procedure. They are in a big hurry to schedule every second to make the cash. Dr flowers knew I was upset and did not care! She had her 2 grand. She would not see me again and only offered for scary Kim to do some needle treatment that did not help. She is heartless and not qualified to do what she did to me. I will be scarred for life. Always ask for before and after photos!, Wait time avg 40 minutes as well. read more

Awesome patient care starts with people who answer the phone for me it was Joy. I was little stressed when I called for a visit because I was going in for a laser burn received from a Medspa. As a result of this burn, my entire forehead was just discolored and depigmented. Hearing my stress, Joy was able to get me in the same day. I saw Dr. flowers who made feel comfortable right away. I would go back anytime without any questions. Thank you everybody at Spring Dermatology for taking care of me when I really needed it. read more

I had Vbeam treatments done twice by Ms. Kim, the aesthetician, and she's amazing. She really knows her stuff. The staff is great; super helpful and nice. I drive an hour just to go there. I haven't seen any of the doctors yet, but would try them if i needed them. read more

The staff was very courteous, professional and efficient. I was able to complete the forms ahead of time, and my wait time was minimal. The time I spent with the PA was adequate and my questions were answered before I left the office. I would definitely recommend them to friends and family. read more

Horrible experience! I am only giving one star because the front desk staff was friendly. When I saw the doctor, actually it was the physicians assistant, she spent all of 1 minute with me before writing a prescription for multiple medications. My insurance would not cover these medications because they were so expensive ($2,000 for a 4 month supply), and so I called to ask if she would prescribe something different, preferably something that came in a generic form. She did, but the medications were still not covered and ridiculously expensive. read more

If I could I would give them zero stars I would! From the time I made an appointment for my son it was a nightmare! I was put on hold for 15-20 minutes, then they put the wrong DOB for my son, biller called a few days before appointment because she couldn't verify insurance, due to them not entering correct information, saw the PA got prescription for acne said it would be sent to a pharmacy in Houston, it wasn't it went to a pharmacy in Dallas! When the prescriptions arrived the directions for the cream said to apply to his thigh once per day, that's funny because the acne is/was on his face! Called the office about this, spoke to the manager and she was explaining how the wrong directions where put on the prescription, excuses basically. When I got my EOB from my insurance company I realized they collected to much money for co-insurance, called the office spoke to the insurance lady said we had a credit balance, it was more than my records showed we were due, said she would look into it and I asked that she call me back by close of business the next day, needless to say never heard back from her. Called the biller back again for her to tell me they owed me money back from my sons visit in January 2017 and from my husbands visit in June 2016! Talked to the new administrator this was I believe her 2nd week, again all she could say was that's not how they operate and she apologized. This practice did not get one step correct in this entire process from beginning to end, I would not recommend them even if they are the only dermatology providers on your insurance plan! read more

I had an appointment 5 weeks ago for psoriasis and the doctor said my medication was something new and would be filled by a pharmacy in Louisiana that they worked with. They were supposed to provide me a starter pack for the prescription, but the package was empty. I had lab work done also, still no results from the doctor. I can't ever get anyone on the phone. I always end up having to leave a voice message. I did call once and chose the option to make an appointmnet. I told the receptionist I was extremely dissapointed in the service I was receiving. That was three weeks ago and I still am left not knowing the status of my blood work or the status of where my medication is. I was supposed to have a follow-up visit in a week. I don't plan on returning. read more

I had a biopsy 10 days ago and was told I would have my test results between 5-7 days. I have yet to get my results. No one calls back and every time I call to get results I get told the same thing the Dr.needs to review and am promised to have the results the following day. I have been promised that for the past 3 business days yet have not received my biopsy results. Do not go there if you have any skin cancer concerns. read more

I have been a patient at Spring Dermatology for 2 years now. I see Dr. Flowers to help with my acne, per the recommendation of several friends. She is awesome. I have also seen Ms. Kim for a chemical peel. The price was affordable for the peel and it got the job done. I don't go to a doctor's office expecting some world class service that knocks my socks off. I go to get my issue resolved and to leave. I don't need people to bend over backward, I just need them to do their job and that's what the staff does here. It used to be tough to get an appointment but that's because they are good and busy...like most good doctors. I've noticed now I can usually be seen within 4 days which I think is really good. The front office staff can be a bit brief but I wouldn't say they are rude. One time I got my appointment day mixed up and they still squeezed me in the next day as opposed to turning me away which I thought was really nice of them. I used to have an issue with them running behind schedule but they have improved this. There is a sign on the door now that says if you arrive 15 minutes after your appointment time, they will reschedule it so I would advise not being late. read more

The wait time is at least 30 minutes, no matter what day or time you set. The staff refused to file our secondary insurance, demanded our co-pay and told us to "do it yourself". We don't plan on returning. read more

Had to wait over 3 weeks for an appointment with Dr Flowers. Turns out, I saw the PA, not Dr Flowers! 3 weeks to see the PA? She took a biopsy and used the cold spray on my face, leaving 4 places that turned into scabs. Dr Flowers had done better than that! Biopsy took longer than the promised 5-7 days. Office wanted to schedule treatment for Squamus cell by the PA. I declined and won't be back. read more