I'm always looking for a dermatologist due to poor experiences from several locations. I knew about this one for several years by friends who have come here and most recently a friend Colleen who absolutely love the staff here. I decided to finally make my way here. I was able to make an appointment the next day! I didn't bother to look up any doctors... read a lot of the Yelp reviews. Why did I choose this place after several low ratings? I wanted to see if it was true. ;) I spoke to the staff who schedule my appointment and told her about these poor reviews and alerted them about it. I think it's fair to say, I'm not sure about your business .. however, when a business is not aware of these poor ratings.. it's something to look into. The staff told me to read the Google reviews where there were positive reviews. lol... The check in process was a tad different...Hope the front office fix their new system. It's better to make patient's first time experience as easy as possible. Appreciate the medical assistant taking his time to go through my history, concerns, and reason for my visit. I met with the PA. She was confident and recommended some options. Left with sample and appreciate how the practice advocates for patients cost. Overall my experience is 4/5. I'm glad I gave this practice a fair chance! read more

Very efficient and professional. Dr Carr explained everything she was going to do and why before she started the procedure to remove a non-cancerous growth. read more

I brought my 10-year-old daughter in for a dark upper lip concern. Instead of a thorough evaluation, Dr. Jeri Smith prescribed a depigmentation cream -- which appeared to be an in-office product they sell. It felt more like a sales pitch than a proper medical consultation for a child. After just a few days of applying the cream, my daughter's upper lip area became extremely dry, and the rest of her face developed uneven patches with multiple color changes. Her skin looked significantly worse than before we ever visited this office. I am deeply disappointed and concerned that this cream was recommended for a 10-year-old without adequate assessment or consideration of her age and sensitive skin. No proper follow-up protocol was given, and the recommendation felt rushed. I would not recommend this doctor, especially if you are seeking care for a child. Please do your research before visiting and consider a board-certified pediatric dermatologist instead. read more

I went here with a rash that was very itchy. I was seen by a practitioner. I paid $290 for the office visit and the practitioner gave me approximately 60 seconds of his time. He did not listen or consider the things I said. He had a quick glance snd decided the diagnosis and prescribed medication. After a week not only did it not get better I believe it got worse. I've called the NURSE hotline. I did get a call back and was told the practitioner would reach out to me. It's four days later and I've never heard from the practitioner. I have called and left two other messages. They clearly are never calling me back. Yesterday I went to a different Doctor Who was a lot more affordable and generous with their time and explaining things to me. I definitely do not recommend this dermatologist. I should've read the other reviews before coming here. TERRIBLE EXPERIENCE! read more

On Dec 16 - I visited Physician Assistant Alex with rash and severe itching in my body-he did not know the cause and took a biopsy. He prescribed some piles and cream for allergy. I went back on Dec 18 my case worsened immensely - I met Dr. Parker she was not able to diagnose it and said that she will not do more than Alex. Dec. 19 my skin is terrible I went to Urgent Care Family Clinic once I got in The Doctor recognized that I have scabies, pimples and blisters spread across my whole body and I knew that it is highly contagious. I had a lot of suffering, because of the delay of the correct diagnosis. I called Spring Dermatology several time to get my skin test results - no one care- after I escalated the issue because it took them 25 days to get today January 9. read more

New patient. A prescription was supposed to be sent to the pharmacy but wasn't. It's been a week since my first appointment, and I've called 3 times; no return call or prescription. read more

I went here for years for my annual skin mole check. Family history of melanoma and atypical moles myself. Well the nurse practitioner Jennifer I always saw left so they put me with their new Np, and also Dr Carr... well both of them dismissed a mole on my leg I thought looked bad... I called after my appointment the next week and voiced my concerns and wanted another look over and they said no not without paying for another apt( I'm self pay so it's $260.00 which is a lot to just go back casually) anyways I declined and made another apt with a new Derm, did not tell them I was coming from a second opinion but just a normal skin check and they instantly landed on the mole I was concerned about and it was biopsied and it did turn out to be a bad one.... I called this clinic back and explained my disappointment and they required me to send proof of my name on the biopsy report I provided them to make sure it was actually mine and I wasn't making it up to get a refund... I was honestly incredibly offended they would think I would make up a bad mole to get a refund??? I had gone here for years, will never go back... if you have a history of concerning moles of melanoma in your family please protect yourself and go somewhere else.., the fact that the NP nor Dr Carr caught this mole and another NP did instantly is concerning. read more

Find another dermatologist. Dr. Carr is lovely, but that doesn't help us if our prescriptions are never sent to the pharmacy. I have spent hours making call after call, day after day to find out why my child's prescriptions haven't been sent to the pharmacy. I have left messages that don't get returned. I have had to explain myself over and over and interrupt my own work day, day after day because of someone else's incompetence. I've never dealt with an office so utterly unable to get the basics done. read more

The office staff really has no sense of understanding of what is going on. I had an appointment for 1:20 for an in-office procedure and was told to arrive 30 minutes early. When I arrive the doors are locked and I call only to get an automated message saying they take their lunch from 12:15-1:15. I was threatened that if I didn't arrive half an hour early they would cancel it all together, so naturally I was annoyed and worried that they would blame me for not being there early. When it comes time to be finally in the room, the assistant and doctor both ask what it was I exactly wanted as if they didn't know why I was there. read more

The Dr is very nice but the STAFF IS AWFUL! My daughter has been on a prescription and was to continue this until they could start the new prescription. I can not get them to fill the existing prescription. I have called, left multiple messages with the medical assistant only to be ignored. I have my suspicions she won't be starting the new one either as the staff refuses to give me an appt or the required lab orders to be able to get the prescription. The Dr will be getting all of this information and I will not leave that office without everything in order. These Dr's should seriously look at the reviews and do something about their staff. read more

Contacted the clinic to schedule a new patient visit, I was immediately told they aren't accepting new patients. This is a practice of 4 providers that I had thoroughly researched before reaching out for treatment. Definitely a waste of my time. A tip for Spring Dermatology: please contact your contracted insurance carriers and update your status to, "Not Accepting New Patients". read more

Front desk staff and nurses are always nothing but disrespectful and rude every single time I come here.

This is the only doctor's office I look forward on coming too. The staff is amazing here. Dr.Carr is hands down awesome. She has so much positive energy, which you only see in doctors who are on TV. Every time I've came in, I've always been greeted with a smile and random chit chat. The ladies in the front actually care about the patients and even though they see so many people on a regular bases, they still remember who is who and know little personal facts about them. Love it! The place is always kept clean and there's never any wait time. I use to drive all the way to Sugarland to see a dermatologist, but all that's changed since I started coming here. Would I recommend this place to anyone? Yes! read more

Warning!! I am a new patient and I have called this place countless times over a one week period, hoping to get an appointment. Not one single time did I ever get a human on the phone. I left a detailed message and was not called back. I tried online, but could not schedule a new patient exam. Surely they realize this level of service from a medical provider is atrocious and unacceptable. read more

Dr. Carr is great but her office manager needs to be fired. This is the second time I've had a biopsy and got no timely results. The last one showed skin cancer yet nobody notified me until I kept calling them and left messages since no one ever answers the phone. Good doctors but bad office manager. read more

I have been going to Spring Dermatology for over 15 years. Dr Carr and Dr Flowers are both excellent dermatologists. However their office has no interest in customer satisfaction. When you call for an appointment you receive a listing of all their rules. Mistakenly I was one hour late for an appointment. Rather than have me sit and wait for an opening the office rescheduled me for 3 weeks later. This I thought was unusual but I was OK with it since I was the one who made the error in the appointment time. Now I have received an invoice from Spring Dermatology for $50 and the invoice says "no show". I was not a "no show", I was less than an hour late! This after being a customer for 15 years without ever having missed an appointment. I would not recommend this place. read more

I waited over two months for an appointment with Dr. Flowers specifically. I received a call this morning that my appointment was cancelled because my referral wasn't received when I requested my PCP submit it in March and Spring Dermatology listed me as a PPO, someone who doesn't need a referral. Now after waiting all that time for an appointment next week, Barbara calls me and leaves a voice message it's cancelled since they didn't receive my referral (even though someone in the listed me at a PCP at time of appointment), no one called to verify my information since I scheduled the appointment, but I'm left with dealing with a cancellation a week before and have to wait to see Dr. Flowers again until August. This office can kicks rocks. That's insane and a clear miscommunication between offices, yet they have no recourse. Screw them. read more

The follow up is AWFUL. We have waited since 4/23 to see biopsy results in the portal. Talked to the medical assistant who assured us she was putting it in. No results in the last 24 hours. We WONT be back. read more

You will have to wait about 3 weeks for an appointment but this place is fabulous I have also never waited more than 10 min to see the doctor. I highly recommend ! read more

As of today I am not sure if I will ever return. I have been going over 3 years. I was quite pleased with Dr. Carr but her staff not so much. I had a confirmed appt. today after being booked over a year ago that an office personnel cancelled without telling me. I did not find out till arriving. She said she cancelled it because I had not called or emailed her my updated insurance information. I am a teacher and usually cannot or have time to call people during the day especially if it is not of importance. She also had the wrong email address. I asked her what if I had been a self pay it would of not made any difference had I given her that info or not. I always bring in my updated insurance card every year and pay my part when I leave. I find this was not acceptable and really their was no excuse for the way I was treated. This is and can be a life or death for me getting checked out every year. read more

Do not go here. The office is the most unprofessional, poorly run Dr's office I've ever encountered. They randomly cancelled my appointment the day before after I've been waiting to get in for over a month for a serious issue. When I called to speak with an office manager, she magically wasn't working today. Whatever you do, go anywhere but Spring Dermatology. read more

Actually sad to write this review because I actually really really like Dr. Karr but the office staff is absolutely horrific, actually horrific is not even a strong enough word. My entire family has been going to Spring Dermatology for years, my husband, me and both teenagers. We live in Kingwood so we would drive 45 minutes to get there. My daughter had an appointment and I called to tell the front desk we were going to be 10 minutes late (that's it, just 10) , because my dog was very ill and got sick as we were getting ready to leave. She told us not to bother coming at all. I explained that we were already on our way and my daughter had skipped school for this appointment. She said she could not guarantee our appointment if late, even if it is 10 minutes. Sooo we get there and we were then told we needed to have masks on ( this was May of 2022). What? We had not worn masks for months. So I asked if they had any masks we could wear and she said they are not responsible for giving patients masks. Ugh! I went out to my car and I had one old rolled up mask under the seat that I gave my daughter to wear and sent her back in. At the time my daughter was less than 90 days away from her 18th birthday. They sent her back out and said they would not see her without a parent in the room. Oh my goodness I was loosing my mind!! It really felt as if the ladies working the front desk were intentionally trying to be mean. I called in to the office and explained everything that had transpired and the office was dismissive and rude. Just as we were pulling out, Dr. Karr called and said to send my daughter in. Well at this point my daughter was mortified to walk back in the office for the 3rd time, but she swallowed her pride and went in, she said the office employees treated her so rudely. Fast forward, I get a certified letter in the mail saying I owe $350 dollars with no explanation as to what for or what appointment and that they will no longer see me as a patient since we are delinquent. Well, again I have been going there for years and you ALWAYS pay right before you leave. You actually can not leave without walking past the desk where you make the payment. I have no doubt that the bill is erroneous. But at this point good riddance, I will never step in to that office again!! read more

Everyone here is friendly once you see them face to face. I was asked to arrive 15 minutes early to fill out paperwork. I arrived almost 30 minutes early and was only person in waiting area. There are glass sliding windows with a sign to ring the bell - altough I can hear everyone conversing on the otherside. I asked to use the bathroom (since I was early ). When I finished I was never offered new patient paperwork. Finally at 10 minutes till my appointment time I had to ring the bell again to ask for paperwork. I was told on the phone that my appointment time would only be 20 minutes( even as a new patient) - once I was in the room I was done in about 20 minutes. The facility looks very clean and modern. The physicians assistant was very nice , informative and answered all my questions. If I refer here I'll definitely warn about front desk check in. read more

Spring Dermatology - Dermatologists Near Me - Spring, Texas

*Update*I wrote this review and sent the practice an email with my concerns and never heard back from them. Not even a simple We apologize for your experience response! *Original post* Just waited for over an hour only to walk out. Had an 8:15 appointment, showed up at 8:05. 45 mins later, At 8:50 I checked the front desk and they scrambled and told me I was next. 30 mins later, still nothing. When I make an appointment for first thing in the morning, it's so I don't have to wait. After an hour and 15 mins, I left. Won't be going back. read more

Dr. Flowers provides excellent service. My entire family has seen her for years for a variety of reasons ranging from acne to non-malignant skin cancer to cosmetic dermatology. My son had excellent result with accutane treatments. My elderly mother has had several moles and skin spots removed, and I have skin cancer spots removed, acne treated, Botox injections and lip injections. Her work is gentle and flawless. I highly recommend Dr. Flowers. She is also a ton of fun! read more

Spring Dermatology - Before - Dermatologists Near Me - Spring, Texas

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I went to an appointment today. They scheduled it on their own without my consent telling me its my yearly exam. I showed up and because I did not have a mask they refused to see me. Same people I tried to schedule for mole removal made me wait 4 months then canceled because of their schedule. Same people that removed moles in the past only to have them grow back within weeks and recharge me to do it again. Went to my GP, he removed the moles by burning rather than freezing. They did not come back. Mask do nothing, they are a placebo. People catch the virus no matter what they do and you are supposed to be Doctors and nurses. It is airborne and you know it. You know that mask do not work. Getting a new doctor and will not be back. Scientist are supposed to be intelligent but herd mentality wins with communism. read more

I am a returning patient to Spring Dermatology. Whenever I need to schedule an appointment (before their scheduled lunch break from noon to 1:30 p.m.), the call always goes to voicemail to leave a message. It is a bit unnerving to always get a recording when trying to make an appointment. They have an online patient portal to schedule appointments, but when entering my name and e-mail address, it says patient record not found and to contact the office. They need to improve their administrative and scheduling processes and have someone answer the phone before noon when they take off for an hour and a half lunch breaks, because in the afternoon, it's just as daunting to try and schedule an appointment with a live person on the phone. They seem to take constant breaks over there. read more

I was scheduled for a 2:40 appointment and was taken to a room by a staff and left in there for over an hour with nobody ever showing up or following up. Finally decided to leave after hearing the staff through the wall of the room next door talking about giving special treatment to "long" time customers, letting them "skip" the waitlist. Not to mention the appointment I scheduled was over a month ahead of time. read more

I had heard from a neighbor that dr carr was excellent,even though she saw her only once and the procedure she had done was by a physicians assistant,so i gave it a try and called the office of spring dermatology on kuykendahl(this was about 3 or 4 months back)..after several tries to get a person because the phone just rang and rang with no answer,i tried online to book an appointment with no response online or via e mail..i tried calling again,got an actual person,but whomever it was, was curt, a little rude and offered me no time frame for ANY appointment in the near future..i asked if that applied to both dr carr and dr flowers and she said yes..i do understand physicians offices,particularly dermatologists, having a busy schedule,but are they aware of how their staff treats people who call to try to get an appointment, or that the website will not do anything? i am commenting because this was my experience with their office..i have insurance,i am always on time for appointments,and my insurance does not require a referral written to the doctor! i did note on yelp there were MANY poor ratings because of the office staff ..possibly the office manager should check reviews and ratings to see if improvements are needed..thank you read more

My children and I have been patients of Dr Flowers for years. We LOVE Dr Flowers, Dr Carr and every nurse and PA we've ever seen. HOWEVER, it is so difficult to get an appointment. I had an appointment for my daughter scheduled for several months. Last week, one week before the appointment, I got a call that the doctor would be out that day and that I needed to reschedule. So we rescheduled (for an earlier date) for a different day at the exact same time. I confirmed the time before I got off the phone. When we arrived for the appointment, they told us they couldn't see us and that we would have to reschedule because we were LATE (they had us down for a 3:00 appointment). I know for a fact they said 3:30. I wouldn't be quite as annoyed if they hadn't rescheduled the original appointment. The medical staff is wonderful but there seems to be some disconnect with the front office/scheduling. Which is unfortunate. I will not be going back. read more

I can't get over all of the negative reviews. I've been a patient of Dr. Carr's for years. She is extremely professional, empathetic, proactive and just an overall warm person. She is truly an advocate for her patients. I've never had a single issue with her office staff or the length of time that I wait to see her. I honestly have a wait when I see any of my doctors. I always appreciate knowing that when I see Dr. Carr, she will spend whatever time is needed in order to take care of me. read more

I took my little son to Vicki Carr for his severe eczema. On a very brief visit with her, she prescribed him shots for treatment. I filled in the enrollment form in the clinic and hoped to get him started on treatment. Then started my nightmare of wait and fail. Vicki Carr failed to get the shots approved by my insurance. My insurance people said Carr is not responding to our query and this is time sensitive. Finally we got insurance denial. Then Carr's staff suggested me to contact the shots company to get assistance, which I did but the shots people needed more information from Carr such as prescription, dose, weight of patient, complete enrollment form. To cut the long story short, I spend 4 months begging Carr, her staff and nurses to send that information so my son can get his treatment started. But her looser staff and nurses kept promising me, 'we are doing it now' and in reality they never submitted all the needed information to get the treatment started. My son was not able to sleep, play, study or focus. He would only scratch and scratch due to intense itching until his skin breaks and start bleeding. He was also having multiple skin infection due to open wounds of scratching. His life became miserable but Carr never helped. The shots company said your doctor Carr is not cooperating, you should change to another provider ASAP. I have no idea how she runs that clinic with such an unprofessional, inconsiderate attitude. I hope this clinic closes forever...I hope she be cursed.. read more

Dr. Flowers is amazing! She made me feel comfortable during my whole body scan. When I first arrived the waiting room was full, which made me worry as to how long the wait would be. However, I was called to the back at my scheduled time and didn't wait very long for Dr. Flowers to arrive. In and out of there in 30-40 minutes. I can't wait to return in a few weeks to have my big ugly mole removed! read more

The doctors are great but the office is poorly run.They don't return phone call messages or My Chart requests. Had to go in person twice (without an appointment) to get melanoma biopsy report and handel problem with MD Anderson not receiving information. No apology from them when I posted my disappoint with their office. Will not return there in the future. Sad because Dr Flowers is great. read more

Veterans and law enforcement-I was referred to them for suspected skin cancer. I'm former military, retired law enforcement, and 911 first responder. They are unwilling to take new patients, but they said "thanks for your service." read more

I went to this place for a second time for a follow up and they told me that i need it to pay 115.00, I was surprised, because the reason for that followed up is to let her know if the medicine that she prescribed me had any side effects. I wasn't expecting to be charge for that. The ladies in the front are very nice and helpful, and this the reason why I'm going to give them 1 read more

Love Dr Carr, BUT the office has poor customer service! It started as soon as we walked. Front desk ladies talking to each about us and "the paperwork"! I filled out ALL of the forms and was ready to submit them. They were horrified that I had not printed them out in advance as if emailing them would be so hard. It was a small thing but my goodness! Get to the exam room, the nurse has no clue about medicine name and what they are used for, etc. Even worse she tells me these is no medication for eczema. What?! That is the only reason why my daughter were referred to Dr Carr (a pediatric derm) by our regular dermatologist. Finally at the end of the visit, the lab tech comes in to take blood-work with his earbuds on, no greeting, just "right or left arm". read more

Jennifer Buffard is phenomenal! She is definitely who you want if you have any anxiety about going to the Dr.

This is the only doctors office I look forward to going to. Dr Flowers is the best, everyone I know goes to her! I've also been to another doctor and she was just as good! Every time I go here I get in within 5 minutes and all the doctors are so nice! read more

Very unhappy with Dr. Carr. Her exam was pleasant but she denied my short term disability request. I had a pre-cancerous face treatment done in which your face looks like a burn victim and she denied my short term disability request saying there was no reason I could not go back to work. I work in the retail service industry where my appearance is seen by customers all day. Very, very unhappy about dr. Carr decision. My insurance would have accepted the disability time off but dr Carr still refused to approve it. Also..... getting a response back from the staff took days, had to keep calling and bugging them about my needs. I would NOT recommend Dr. Carr. Will NOT go back ever!!!!! read more